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Smart Shopper Stories from the Sales Frontlines
47909 messages, Last post on Nov 26, 2009 at 9:59 AM
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Replying to: tjw1308 (Nov 01, 2006 11:23 am) It allows us to make sure it's what they want FIRST, before we waste even so much as a minute negoitaiting. As I said before the test drive was already done and I know I want it. Why waste time doing it again if I don't know that I can buy it. Why on earth wouldn't you pacify me with a spin around the block??? Because then I would have to go home and wait another three days (see a previous post on euphoria). Why on earth won't you pacify me my discussing a deal?
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Replying to: snakeweasel (Nov 01, 2006 11:36 am) Because if you're that exciteable, I don't want you to see how LOOOOWWWWWWWWW my prices can go!  My discounts might kill you if we jump right into negotiations! Better to ramp it up slowly: So let's have a test drive  T
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Everyone is different, and a good salesperson will pick up on the fact that I will not be taking a test drive, or going through an hours worth of learning about my new car. My last three vehicles were bought over the phone, sight unseen (one was even used). If a salesman doesn't pick up on this after I have said "I want X, with a manual, and it must be one of these three colors, and I am definitely buying in the next week..." well, I have a phone, and I am not afraid to use it.
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Replying to: 151ranch (Nov 01, 2006 11:44 am) EEK!! Someone tell this guy Halloween is over. 
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Replying to: tjw1308 (Nov 01, 2006 11:41 am) I am not that excitable (and you don't have to be that excitable for that tactics to work) I just know sales, the tactics that are used and that I should avoid any pitfalls. So let's have a test drive No thank you, I already have test driven the car lets drop the bull and talk prices.
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Replying to: 151ranch (Nov 01, 2006 11:44 am) I have dealt with MANY customers that knew as much if not more about the car then I did. And you know what? EVERY ONE at least spun it around the block first. In all seriousness, I've been debating what I'd do if I ever really did encounter someone so bent on not taking a test drive that they'd throw a mini temper-tantrum and demand to speak to someone else. I can't honestly say that it's happened in almost 10 years (and I've met some CRAZY folks lol). Again, not HOURS we're talking about here. Just a cursory inspection of the ACTUAL car you want to buy, and a spin around the block to make sure everythings reasonable. I suppose everyone I've dealt with that HASN'T bought a car (what with the overwhelming euphoria of the test drive and all) is just sitting at home recovering T PS: For another true story, I had a customer about 2 weeks ago that was petrified of driving an unfamiliar car in the city (so what did I do for a test drive, you may ask???). I drove them around the block myself. On the test drive, two salespeople from a Ford store down the street were trying to get a Mustang off a car display ramp. You can guess where this one is heading: It fell sideways off the ramp LOL. I had to pull into a parking lot I was laughing so hard (so was my customer). In hindsight, I guess I would have hoped that the person who bought it was one of those "I don't need to see it" folks... lol. The real story, I suppose, is that they didn't end up buying the car from me (despite my stellar demonstration... of the SRS... j/k). I still haven't heard from them. My thought is that I must have done such a great job that they needed MORE than 3 days to recover. Thoughts?
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Replying to: snakeweasel (Nov 01, 2006 11:36 am) he's giving legitimate reasons why a test drive should be done, and you just keep saying... "i dont wannnnaaaaaaaaaaa!" -thene
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Replying to: british_rover (Nov 01, 2006 11:18 am)
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Replying to: snakeweasel (Nov 01, 2006 12:03 pm) Suuuuuurrrre you're not... Don't those commercials say that if you haven't calmed down in three days to see a doctor??? Oh wait, those aren't about test drives T |
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If a customer does not want to drive in the beginning, I am going to honor their wishes, because why would you want to build barriers in the begining of the process. But once we get to the nitty gritty, I will say "Okay we are going on a ride". I know it contadicts what I said earlier, but I have had some caffine. Not one person has walked in today.I hate November.
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