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Smart Shopper Stories from the Sales Frontlines
47316 messages, Last post on Nov 10, 2009 at 1:37 AM
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Replying to: jlawrence01 (Nov 01, 2006 10:58 am) Oh there are a few (mind you few) places in and around Chicago that you can do that stuff. The Sheridan Road Ravines comes to mind. I would love to see one of those BMW's go though the intersection of Green Bay Rd and Lake street in the north burbs going west on Lake street at say 65 MPH |
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Replying to: tsgeisel (Nov 01, 2006 11:15 am) I would be hesitant to sell that Audi privately. I would want a lawyer to look over the bill of sale to make sure it was an iron clad AS-IS sale. When that engine blows, and it will blow very soon, the replacemtn cost is around 8,500 dollars. |
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Replying to: graphicguy (Nov 01, 2006 9:02 am) No, if you READ what I write, the whole idea is to NOT let someone treat you like one. I do just fine, and am quite happy with what I do (especially when it involves dealing with customers management approves of me kicking out lol). I don't "take it out for a spin" with the sole purpose of bumping the customer. I don't do it for "control" either, despite what you may think (I may do it in a roundabout way to show that I WON'T be controlled by you though, just because you think you know more than I do...). We test drive our cars first because: 1) It allows us to make sure it's what they want FIRST, before we waste even so much as a minute negoitaiting. 2) It allows me to inspect the job the PREVIOUS salesman had done. Let's just say that they had driven it "umpteen" times. What if "umpteeen" salespeople told them that they couldn't get it with a specific option, and I knew you could? Might not ever be a benefit for people like snake who think they never could be MIS-"informed" (even by a magazine or *gasp* Edmunds), but hey, we'd never get that far anyway because they'd have taken their ball and gone home (or some other dealer to waste THEIR time lol)... 3) Most importantly, it's our JOB. It's what our OWNER wants us to do, so we do it. It's not drawing blood, or pulling teeth, and if it's THAT big of a deal to them that they don't spend 20 minutes of time making sure of some basic things first, FINE... take the ball and go home. We really were in no danger of selling them a car anyway... The arguments against it have been as follows: 1) They don't wannnnnnnnna... They KNOW everything already. If you don't want to let them have their way, they'll find someone who will, and therefore you should just and cave in. 2) If it ends up being not what they want AFTER they've wasted everyone's time, they'll switch the deal THEN. T PS: Camry's DO have digital odometers btw, so if you looked at it first, then it means the salesperson was there, with you AND the key. Why on earth wouldn't you pacify me with a spin around the block??? Because you don't wannnnnnnna 
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Replying to: jasmith52 (Nov 01, 2006 9:00 am) I am such a person of my word in negotiations, and if someone did what jim did to me. I would just get up and say "We agreed on this # and now you want lower. I was fair to you and worked hard to get to this price, but now I feel as though you are not taking this negotiation or me seriously, so when you are ready to be serious and buy a car, call me." And I would know already he would never call nor would I call him. I am never that desperate to sell cars to people like him. |
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Replying to: tjw1308 (Nov 01, 2006 11:23 am) It allows us to make sure it's what they want FIRST, before we waste even so much as a minute negoitaiting. As I said before the test drive was already done and I know I want it. Why waste time doing it again if I don't know that I can buy it. Why on earth wouldn't you pacify me with a spin around the block??? Because then I would have to go home and wait another three days (see a previous post on euphoria). Why on earth won't you pacify me my discussing a deal?
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Replying to: snakeweasel (Nov 01, 2006 11:36 am) Because if you're that exciteable, I don't want you to see how LOOOOWWWWWWWWW my prices can go! My discounts might kill you if we jump right into negotiations! Better to ramp it up slowly: So let's have a test drive  T
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Everyone is different, and a good salesperson will pick up on the fact that I will not be taking a test drive, or going through an hours worth of learning about my new car. My last three vehicles were bought over the phone, sight unseen (one was even used). If a salesman doesn't pick up on this after I have said "I want X, with a manual, and it must be one of these three colors, and I am definitely buying in the next week..." well, I have a phone, and I am not afraid to use it.
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Replying to: 151ranch (Nov 01, 2006 11:44 am) EEK!! Someone tell this guy Halloween is over. 
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Replying to: tjw1308 (Nov 01, 2006 11:41 am) I am not that excitable (and you don't have to be that excitable for that tactics to work) I just know sales, the tactics that are used and that I should avoid any pitfalls. So let's have a test drive No thank you, I already have test driven the car lets drop the bull and talk prices.
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Replying to: 151ranch (Nov 01, 2006 11:44 am) I have dealt with MANY customers that knew as much if not more about the car then I did. And you know what? EVERY ONE at least spun it around the block first. In all seriousness, I've been debating what I'd do if I ever really did encounter someone so bent on not taking a test drive that they'd throw a mini temper-tantrum and demand to speak to someone else. I can't honestly say that it's happened in almost 10 years (and I've met some CRAZY folks lol). Again, not HOURS we're talking about here. Just a cursory inspection of the ACTUAL car you want to buy, and a spin around the block to make sure everythings reasonable. I suppose everyone I've dealt with that HASN'T bought a car (what with the overwhelming euphoria of the test drive and all) is just sitting at home recovering T PS: For another true story, I had a customer about 2 weeks ago that was petrified of driving an unfamiliar car in the city (so what did I do for a test drive, you may ask???). I drove them around the block myself. On the test drive, two salespeople from a Ford store down the street were trying to get a Mustang off a car display ramp. You can guess where this one is heading: It fell sideways off the ramp LOL. I had to pull into a parking lot I was laughing so hard (so was my customer). In hindsight, I guess I would have hoped that the person who bought it was one of those "I don't need to see it" folks... lol. The real story, I suppose, is that they didn't end up buying the car from me (despite my stellar demonstration... of the SRS... j/k). I still haven't heard from them. My thought is that I must have done such a great job that they needed MORE than 3 days to recover. Thoughts?
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