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Stories from the Sales Frontlines

48056 messages,  Last post on Dec 04, 2009 at 6:16 AM

You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester

What is this discussion about? Car Buying


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#47343 of 48056
Re: Newsletter from my Dealership [graphicguy] by fezo
Nov 10, 2009 (2:57 pm)
Reply

Replying to: graphicguy (Nov 10, 2009 2:06 pm)

Forgive me but after having been away for a week, and even with checking in here and there on my daughter's laptop down in Florida there's still a good 90 posts to go through....
 
A few comments - bobst is alive and well. A few months ago we'd been talking about him so I shot him an E-mail to ask where he'd gone. The answer should surprise few here - he retired and thus no longer had endless hours on the Internet to kill.... Well, something like that. He and Mrs. bobst have traded car stories for golf. He says hello to everyone. Sounds like he's enjoying himself.
 
Nice deal on the Infiniti. i could talk myself into oen of those. Used ones are great deals.
 
I mostly agree with lr's thought that you don't talk price until you have someone actually interested in buying though I have to say there have been a couple of times i can think of where I was poking in a showroom in gathering information mode and a car caught my eye and I got hit with the "these are going for full retail." The one was a Hyundai Azeera so you know how much truth I assigned to that. The point is the sales woman in this case immediately took me from the possibility of being drawn in back to just looking.
#47344 of 48056
Re: MSRP or not MSRP? [dino001] by nthe
Nov 10, 2009 (2:58 pm)
Reply

Replying to: dino001 (Nov 08, 2009 4:55 pm)

I sell toyotas, and I don't like toyoguard. some customers do. I have people swear that the extra sound proofing does work. Also the things treated in the toyoguard process are warrantied. Here is something to also remember, the dealership can always find you a car without toyoguard.
 
Just remember, this is a business, and we are here to make money whether you like it or not.
#47345 of 48056
Re: MSRP or not MSRP? [driver100] by nthe
Nov 10, 2009 (3:03 pm)
Reply

Replying to: driver100 (Nov 08, 2009 7:01 pm)

"I think you are starting off with a negative if you start at MSRP - I know I better look out for my best interests so my defense system is working at full power. "
 
MSRP is the "RETAIL" price. nothing wrong with starting there. Of course I am in internet sales, so I start just about everything at or below invoice.
#47346 of 48056
Re: Sales Story Update [houdini1] by explorerx4
Nov 10, 2009 (3:07 pm)
Reply

Replying to: houdini1 (Nov 10, 2009 1:06 pm)

congrats for helping you son acquire his new car.
hopefully he does something nice for you for getting him a better than expected deal and avoiding some acrimonious negotiations.
from the dealer perspective this was a 1 shot deal. i assume you are not going back there for service.
speaking of service, i get free oil changes for life with my fusion.
so every time i get the oil changed, i just made the deal on my car better.
#47347 of 48056
Re: MSRP or not MSRP? [nthe] by fezo
Nov 10, 2009 (3:11 pm)
Reply

Replying to: nthe (Nov 10, 2009 3:03 pm)

I sell toyotas, and I don't like toyoguard. some customers do. I have people swear that the extra sound proofing does work.
 
They think normal Toyotas are too loud? That's one quality I don't think of with Toyota.
 
Somehow this starting at MSRP reminds me of the exchange between Woody Allen and, I believe, Collen Dewhurst in Interiors:
 
She - "In my family the greatest sin was to raise your voice."
 
He - "In my family the greatest sin was to pay retail."
#47348 of 48056
Re: Newsletter from my Dealership [jipster] by oldfarmer50
Nov 10, 2009 (3:32 pm)
Reply

Replying to: jipster (Nov 10, 2009 1:53 pm)

"...avoid hot scalding motor oil on your face..."
 
What are people doing, unscrewing the filter with their teeth?
 
I may start doing my own oil on the Eclipse. I was looking under the car the other day and the filter and drain plug are right within easy reach. The last change at my long time indie guy resulted in a small drip. I think Mitsu might have a drainplug gasket or washer he didn't use.
 
I got the wife's PT changed today free on a dealer coupon. Can't beat that price.
 
Walking the lot I see that my dealer has restocked his inventory pretty well. All big stuff like Ram Trucks and big Jeeps. These must be selling well, I see a lot of big Suvs and trucks coming out of Manheim too.
 
I am also seeing a lot more car carriers on the roads delivering all sorts of new cars to local dealers. Maybe things are turning around.
#47349 of 48056
Re: MSRP or not MSRP? [bolivar] by nthe
Nov 10, 2009 (3:36 pm)
Reply

Replying to: bolivar (Nov 10, 2009 1:37 am)

Pinstripes, mud guards, auto dim inside mirror, paint and interior guard, mag wheels that looked about like the stock ones but with a $1,200 addon and no credit for the stock wheels, and, as I said previously, installing leather in a cloth interior model.
-----------------------------------------------
 
actually there is credit built into the price of those alloy wheels. if the port adds alloys to our camry, its like $400. don't you think those alloys cost more than $400? also, many of my customers want a base car, but want leather, so what's wrong with it? as has been stated many, many times, you can get plenty of these cars without the add ons, as most do. but some want these options and accessories. in other areas you don't even have the option.
#47350 of 48056
Re: MSRP or not MSRP? [fezo] by nthe
Nov 10, 2009 (3:40 pm)
Reply

Replying to: fezo (Nov 10, 2009 3:11 pm)

They think normal Toyotas are too loud? That's one quality I don't think of with Toyota.
 
---------------------------
 
F&I manager just went from a 2008 double cab tacoma ot a 2009. the 08 didn't have the toyoguard and the 09 did and he says he can tell a difference. not saying that toyos are loud, but if you can hear anything from the outside, it can be quieter, right?
#47351 of 48056
Re: Newsletter from my Dealership [fezo] by jimbres
Nov 10, 2009 (3:44 pm)
Reply

Replying to: fezo (Nov 10, 2009 2:57 pm)

he retired and thus no longer had endless hours on the Internet to kill....
 
Makes sense. IIRC, he was a Federal government employee.
 
Your tax dollars at work.
#47352 of 48056
Re: MSRP or not MSRP? [nthe] by nthe
Nov 10, 2009 (3:48 pm)
Reply

Replying to: nthe (Nov 10, 2009 3:36 pm)

but something that people who have a problem with toyoguard need to realize is that you can usually get that stuff for free. the package that list for $699 only invoices for $481. but the port adds their own holdback based on how much they do to the car, so there might be almost $200 in holdback on the toyoguard that the dealership gets. So now that $699 is less than $300.
 
Or if you have already figured out what you are will to either buy the car for, or offer for the car, just reduce that price by $700 and make the offer.

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