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Smart Shopper Stories from the Sales Frontlines
48069 messages, Last post on Dec 04, 2009 at 11:08 PM
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Replying to: graphicguy (May 27, 2009 9:09 am) Years ago I heard an old timer talk about corporations gouging the public whenever they got the opportunity. As best as I can remember, his quote was, “This crap (he used the other word) won’t stop until a few CEO’s start waking up DEAD”. At the time I thought that was extremely drastic and figured, given the old “supply and demand” concept, there must be another way; now I’m not so sure. jmonroe |
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Replying to: graphicguy (May 27, 2009 9:09 am) Based on those percentages, at $50 a barrel we should be paying about $1.25 per gallon, but we are paying about twice that much. If it goes back to $160 that means we will be paying $8.00 a gal. They kept hammering us by saying they were only passing on the cost to us when the price was high, (although they never explained their huge increase in profits) so why isn't the reverse true now? This oil business is what started our current economic downturn. Many people simply went broke paying for gas and the whole thing snowballed. To sum up. Gas prices are double what they were when oil was $160 a barrel, relative to the price of oil. Now we have wasted trillions of dollars trying to fix the big mess...trillions that we and our kids will have to someway pay back...and the oil companies are gouging even more. Someone should go to jail. Rant over !! |
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Replying to: madmanmoo (May 27, 2009 9:05 am) I still think there are 2 ways of looking at this. Car salespeople are in a business that is not exact. You don't go in, buy your aspirin and pay for it. What happens is you browse, and you might just end up buying. So, I think a wise salesman would, if he has the time, try to answer any questions. The person asking might turn into a buyer or might know someone who will buy. If you answer nicely and informatively, you might just get a new customer out of it. If you are too abrupt, and are only going to spend your time on sure things, you could be cutting off a possible new customer. On the other hand, I wouldn't call a salesperson if I didn't intend on buying. However, I get all kinds of people calling me asking how they can get a certain book, or how they can get a book published, and I try to be as helpful as possible - time permitting. I think I learn more every time I answer a question, and I think your total attitude has spin off affects. Being positive, helpful, and kind to people makes people react to you in the same way.
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Replying to: madmanmoo (May 27, 2009 9:05 am) I don't know of any business that expects that every time the phone rings they are sure to make a sale. If that was the case, any dummy off the street could handle that job. Sometimes the decision to buy a car is long and tedious and any prospect or suspect will have many questions. Any really good salesperson will welcome those questions and see an opportunity to turn that suspect into a prospect. Your whole premise about not wasting a salesperson's time is counterproductive and ridiculous. Having a polite and helpful attitude today will translate into sales tomorrow. I'll bet Old Farmer knows that you have to plant the seed and tend the crops before you can harvest.
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Replying to: houdini1 (May 27, 2009 12:16 pm)
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Replying to: houdini1 (May 27, 2009 11:44 am) That is so not true, but if it makes you feel better to vent against the oil companies more power to you  Somebody mentioned that gas is going up, but the economy hasn't recovered yet. If you want a conspiracy theory, the price of gas has to stay high in order for people to switch to smaller, more fuel efficient cars. If gas were $1.5, who would buy a Prius? It'd be SUV's for everybody again! 
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Replying to: driver100 (May 27, 2009 11:48 am) The difference is that the next time the phone rings, it will still be your turn to answer. In a dealership, the salesperson who talked to you, might have to sit out the next 20 calls until his turn comes up again.
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Replying to: lrguy44 (May 27, 2009 12:22 pm) |
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Replying to: verdugo (May 27, 2009 12:41 pm) If that is how a dealership operates they aren't being smart about it. I guess a receptionist will answer. If she puts through a call and it is a dumb question it shouldn't count against the salesperson. That doesn't make sense for a dealership to treat their salespeople that way. The salesperson should be able to say, I just answered a silly question and I should be next in line again.......anything else is counterproductive to the dealership and the sales staff. When JM called to ask about doc fees the salesman should have said, some moron called and asked a stupid question, put me back in first place for calls. (just joking about JM Heh heh) 
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Replying to: houdini1 (May 27, 2009 12:47 pm) You are right, one of the hardest and one of the most important. Without sales companies won't survive. I agree totally that you should be as kind and helpful as possible, you can turn a question into a sale. And when you answer questions and are helpful, you build trust, and trust leads to sales....today or possibly in the future. |
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