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Smart Shopper Stories from the Sales Frontlines
47909 messages, Last post on Nov 26, 2009 at 9:59 AM
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Replying to: bobst (Feb 15, 2006 7:39 pm) Mack |
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Does anyone know what happened to "Cliffy," who sold Toyotas in the Northern Virginia area? Mack, you guys used to be in touch, weren't you? Just curious, because I want to test-drive a Toyota Solara convertible and wondered if he's still around.
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Replying to: biancar (Feb 17, 2006 6:31 am) |
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I haven't heard from him in a while. I know he was managing the Scion side of the house at Springfield Toyota/Scion. You may want to call the dealership and ask. Let us know what you find. Mackabee |
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Replying to: isellhondas (Feb 15, 2006 11:08 am) |
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Replying to: golic (Feb 14, 2006 8:54 am) Who cares...it's tooo late. " How true! |
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I received this Internet inquiry the other day. It was from a woman in North Carolina who is looking to buy a Civic LX Coupe, particulary with automatic transmission and Galaxy Gray. I say this because the LX Civic is a very hgard car to come by. Now, our dealership is in Maryland...so this woman is looking for a car and is implying that she will drive the over 500 miles to buy said car...right. And I have some swampland in Florida for you too. My policy here is that everyone gets a response to their inquiry. So I sent her a response...it went like this "I searched a 5 state area (which I did) and found a number of Honda dealers that have this exact Civic. Good luck to you." So about an hour later I get a phone call from North Carolina. Customer: "I am confused by your email" Me: "How so?" Customer: "You say that there are delaerships that have this car...will you give me their addresses?" Me: " You do use the Internet for your research right?" Customer: "Yes...but..." Me: "...then you need to do more research." Customer: "Well...what do you mean by 'Good Luck to you?'" Me: "Exactly what it says...Good luck" This was the obvious end to the conversation. Was I representing my dealership in the best possible light? Nope...but it felt good.
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Replying to: kyfdx (Feb 15, 2006 8:12 pm) Trouble is, too many people believe the ten percenters, the ones who decide that no one could possibly get a better deal than they did so there's some serious embellishment going on. How many times do I have to read, "But it said on Edmunds..." I got hit with this one yesterday...the potential customer told me he had expected a much better deal than I had offered, saying that my price only matched Edmunds. Now I know he probably forgot to add the automatic transmission or looked up a more basic model but no one likes to be told that...I had price the car to reach a sales target so it was well into holdback and I included the rebate (which he also questioned me on).
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Replying to: raybear (Feb 24, 2006 3:57 am) I agree with everything you said... But, I'm sure that those kinds of buyers would be a pain... whether they got incomplete information here... or from anywhere else (brother-in-law?). Your story is a good example, though.. You can do all the research you want, but you never know when you'll happen to be in the dealership at the right time, when all the stars are aligned... and get the "deal of the century". We have a lot of members... Sometimes, those "unbelievable" deals happened just as described. If that person had posted that deal on Edmunds (and, they might..  ), how many people would believe them? regards, kyfdx Host-Prices Paid Forums |
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Replying to: jmurman42 (Feb 24, 2006 3:42 am) |
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Smart Shopper Stories from the Sales Frontlines
