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Smart Shopper Stories from the Sales Frontlines
48068 messages, Last post on Dec 04, 2009 at 9:26 PM
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Replying to: felke001 (Sep 27, 2006 7:10 am) -brian |
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Replying to: kiawah (Sep 27, 2006 7:21 am) Bordering on a state with no sales tax can be nifty sometimes  I don't know if we're allowed to say (the rules when I signed up said no advertising of any sort..) but I notice a lot of sales people frequent here. I'm pretty new to the business (2.5 months) and I sell Ford/Mercury at a small dealership (4 salesmen including me.) If the moderator will allow it,  it would be great to hear what the rest of you sell and how long you've been in the business. I get the feeling at least one of you sells Hondas 
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Replying to: jordanrobinson (Sep 28, 2006 6:49 am) You had better be careful. If a person shows ANY connection to the state of Washington, you MUST charge them sales tax! If WA shows up on their credit report, if they own property or live here they WILL pay sales tax! Trust me, the state audits these things and they will take a VERY hard line if you get caught. Nothing "nifty" about that!
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Replying to: jordanrobinson (Sep 28, 2006 6:49 am) |
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Replying to: isellhondas (Sep 28, 2006 7:51 am) If they don't, I believe you have to pay the sales tax when you register the car. The state gets its money, no matter what. |
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So I have a story for you. About a month ago I had a woman call looking for a Range Rover. She told me what colors and options she was looking for and I happend to have that very car in stock. I told her I would work out a price and call her back in about 30 minutes. Sat down with my boss and worked out a price for her. Called her back went over the numbers with her which were fairly agressive and she seemed pleased with them. She agreed to come in Thursday evening to drive the car and work out the details. Thursday morning I call her to confirm our appointment. I get her voicemail and leave a message. Thursday rolls by and by the time we closed she had never come in or returns my call. Friday morning I call to ask if she would like to set another appointment and make sure she is ok as I have actually had someone get in an accident on the way to the appointment. Again I get voicemail and leave another message. She never returns my call and I throw her information into my dead file. Fast forward to Tuesday evening and a guy calls and one of our other salesguides picks up. They start talking and our other salesguide figures out that the caller is looking for me. He transfers the call to my desk and I pick up. It is the husband of the woman I spoke with earlier. Completly different then the woman, very rude and very short the entire time. He asks me what kind of price I worked out for his wife and I track down the information in the dead file. He is unimpressed with the numbers and asks why we are not offering a larger discount. This is when I notice the date on the sheet I am working on. It is back before Land Rover added some marketing support to the Range Rover. I explain what had happend and offer up the additional discount. He says that is still not enough and that he has been calling Land Rover dealers all over the new england and new york area. He claims that someone will sell him the exact Range Rover we have in stock for 70,000 dollars in change. That just blows me away as it is thousands of dollars below what we will sell that car for. I tell him I will need to work on this and call him back later. I work out a new number and give up another few hundred dollars down to just over 74,000 dollars. I call him back and tell him what we can do it for and he says he is not intrested. I ask him how many miles are on the Range Rover he is being quoted 70,000 and change for and he tell me it is a fresh car with no miles. I basicly tell him that is impossible unless the car has miles on it and it is a demo. He says goodbye and hangs up. Ok so now we go one more day ahead. Yesterday was my day off and the guy calls again and speaks to our Sales/General Manager. He says that he worked out a price with a salesman yesterday and wants to put a deposit down on a Range Rover. The price he claims to be quoted was 70,200 dollars. My salesmanger asks which car he was quoted on and the guy tell him. The salesmanger replies that he must be mistaken and that he actually wants a different Range Rover with less equpipment as he cannot sell that Range Rover for that price. Now the guy gets all huffy and puff starting to yell on the phone that we agreed to a price and then won't honor it. Now that he is getting all angry and yelling the salesmanager just says that he cannot help him wishes him a good night. I get into work this morning and I get the whole story. I find it very funny as this guy is lying his ass off about everything basicly. No one is going to sell a nearly 84,000 dollar Range Rover for just over 70,000 dollars. I call the guy a little while later in the day to see if I can talk some sense into him. He tell me that he has already put a $10,000 deposit down on a car at another dealership. Now my BS meter just went o 10 because no one puts down a 10,000 dollar deposit. Secondly he is claming they are going to sell him an instock car for 13,000 dollars off of MSRP and 12,100 dollars off of MSRP if they have to go locate a car. Now the BS meter is past 10 as 13,000 dollars off of MSRP is a 400 dollar looser for that particular Range Rover before you put floor mats in the car(about 210 dollars), put gas in the car(about 80 dollars), detail the car(about 120 dollars) and then pay the salesman his Mini( 150 dollars tops). So now they are losing 960 dollars on this deal?????? Why oh why would anyone make a deal like that for a car that they will never service as this guy only lives 15 minutes from our dealership. I tell him to enjoy his new range rover and have a good day. I wouldn't be surprised if he calls back later in the week. So now the car is a
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Replying to: british_rover (Sep 28, 2006 6:14 pm) Where's the rest of the story ?? It sounds like you were finished, but the rest of the line is cut off
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Replying to: british_rover (Sep 28, 2006 6:14 pm) He claims that someone will sell him the exact Range Rover we have in stock for 70,000 dollars in change. $70,000 in change? What is he driving around? a dump truck full of loose change? Whose gonna count all of it? If he calls again ask him why does he keep calling back if he already has a deal for less than you are offering him. |
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