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Stories from the Sales Frontlines

47362 messages,  Last post on Nov 10, 2009 at 5:37 PM

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What is this discussion about? Car Buying


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#37512 of 47362
Re: ad cars [stickguy] by isellhondas
Jan 02, 2009 (1:22 pm)
Reply

Replying to: stickguy (Jan 02, 2009 1:20 pm)

Be happy, you dodged a bullet!
#37513 of 47362
Re: No Call Back [boomchek] by oldfarmer50
Jan 02, 2009 (1:56 pm)
Reply

Replying to: boomchek (Jan 02, 2009 11:38 am)

"...I don't understand why somebody would even go as far as a credit app only to never respond to our emails or phone calls..."
 
I'm just guessing but these people may be dealing with a salesman at another store and they're trying to "keep him honest" by soliciting other offers from dealers they have no intention of buying from. I've even done this myself when buying supplies for the farm. My regular go-to guy gives me a price and especially if there's been a bump in the cost I'll ask for a price from a competitor. It's for my peace of mind and I'll always let the other guy know if I'll be sticking with my regular guy. Occasionally, the new person has superior service or price and I'll switch suppliers. To not keep tab on your costs is a sure way to go broke.
 
I guess what I'm saying is perhaps not every squirly request comes from some kid in his parent's basement.
#37514 of 47362
Re: ad cars [isellhondas] by joel0622
Jan 02, 2009 (2:02 pm)
Reply

Replying to: isellhondas (Jan 02, 2009 1:22 pm)

#37515 of 47362
Re: No Call Back [driver100] by boomchek
Jan 02, 2009 (2:03 pm)
Reply

Replying to: driver100 (Jan 02, 2009 12:40 pm)

When you set an appointment time with someone, they're more likely to come rather than just saying "drop by whenever" because the customer knows you're putting time aside for them.
 
It's not foolproof, but it works better than having no set time.
 
And typically when someone does call it means they have done their research, they sorta know what they want.
 
Plus the 2 main reasons for a call is the customer is trying to find out inventory, and shopping for a saleperson over the phone.
 
If the dealer that sandman called had his inventory, and the salesperson would have been friendly, then as he said, chances are he would have put a dip on a unit.
 
People phone in because it's easier and quicker to "get a feel" if a salesperson is good or not (friendly, helpful etc) by a quick 2 minute call, rather than a driving to and spending time at a dealership.
 
I've gotten many deals from folks who called and I was the only dealer in the area who was friendly, and knew my specials etc...
 
To get to my dealership they passed 5 crappy ones who failed to learn current specials, or have basic telephone skills.
#37516 of 47362
Re: No Call Back [oldfarmer50] by boomchek
Jan 02, 2009 (2:05 pm)
Reply

Replying to: oldfarmer50 (Jan 02, 2009 1:56 pm)

Ok, quick price inquiries yes, but credit applicatiopn with all your personal info to get a pre approval done? That's a bit careless.
#37517 of 47362
Re: No Call Back [boomchek] by oldfarmer50
Jan 02, 2009 (3:34 pm)
Reply

Replying to: boomchek (Jan 02, 2009 2:05 pm)

"...That's a bit careless..."
 
More than careless, stupid, on so many levels.
#37518 of 47362
Re: ad cars [stickguy] by jipster
Jan 02, 2009 (6:56 pm)
Reply

Replying to: stickguy (Jan 02, 2009 1:20 pm)

But, that unit was still in the weekly (sunday) ad at least 3 weeks past that, so almost a month real time. And this is in the local paper, so they must have to submit a new ad every week.
 
Only 3 weeks? I saw an ad for a Toyota Sienna CE (base) run for almost 2- 3 months after it was "sold". I was in the market for a CE, the Toyota dealership didn't have any on the lot... supposedly because no one wanted the base model. Ad comes out for the CE, I call first thing in the morning. Salesman doesn't know about it, then comes back and says it was already sold. I see the same ad for the next few months or so. This was back in 04' when the Sienna was a hot minivan. I would guess the dealership sold quite a few of the LE's and XLE's from people calling in about the CE. As it is so often said,"They wouldn't do it if it didn't work."
 
Due to misleading screamer ads, internet inventories not kept up to date, and inaccurate information given over the phone, it's always better to flatfoot a dealership before making any calls or internet inquiries. This is covered in the "Jipst Method" of car buying. Do a google search for more information.
#37519 of 47362
Re: ad cars [jipster] by richard64
Jan 03, 2009 (1:12 am)
Reply

Replying to: jipster (Jan 02, 2009 6:56 pm)

As one of your team members, I follow the "Jipst Method". My minimum time at the dealership is three hours and average is five. Yesterday, I tried the "Jmonroe Method" of internet inquiry. I finally received an automated response two hours later and a real response this afternoon---a 24 hour wait time. It doesn't bother me, but I'm using the flatfoot approach tomorrow. I think that I had rather meet a salesman face to face. I've completed my three months of research and my one year training at Edmunds. I am now ready to do battle for the LS/GM. Besides, rebates end Monday and I don't have time to go back and forth via internet. Let me at those boys!
 
Richard
#37520 of 47362
Re: ad cars [richard64] by jimbres
Jan 03, 2009 (5:13 am)
Reply

Replying to: richard64 (Jan 03, 2009 1:12 am)

I simply must ask: what do you see in the GM? I note that the car lacks at least 2 critically important safety features: side curtain airbags & stability control. The absence of either one of these would be enough to kill my interest. It's clear that Ford decided long ago not to invest in this car. Given your apparent interest in a large Mercury sedan, wouldn't you be better off with the Sable?
#37521 of 47362
Re: ad cars [richard64] by percussionist
Jan 03, 2009 (5:18 am)
Reply

Replying to: richard64 (Jan 03, 2009 1:12 am)

good luck, Richard! Make us proud, and stimulate the economy!
 
PS - the $14,990 Camry I asked about last week turned out to be a hoax - big surprise. It's too bad - my uncle would have bought two at that price just because the deal was good. He would have actually paid the dealer $16,500 (they quoted $16,199) for the same car (which, of course, they didn't have, but that didn't stop them from quoting him a price and telling him to come in!) It's too bad some places still want to do business this way - it gives our good sales friends here a bad name to the general public.

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