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Smart Shopper Stories from the Sales Frontlines
47390 messages, Last post on Nov 11, 2009 at 1:04 PM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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Replying to: verdugo (Jan 01, 2009 12:06 pm) That mighty fine---as long as you can spell it.  These days, I call a new car an investment because of what it cost, the maintenance to drive it, and how long you have to keep it to get your money's worth out of it. Investments are usually for the future. In this case, the future could be from 1-20 years. Happy New Year to you as well. Richard
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Napelton Hyundai in West Palm Beach has an ad today stating they have "10 left" 2008 Elantra's in stock in the Sun-Sentinel paper. I called earlier and the guy stated he'd look and "call me right back". Two hours go by and I call him back. All of a sudden, they sold the last '08 model of the "10" they advertise. He tells me it was "just sold" which I don't believe. Why on earth didn't he call me back in a reasonable time. Then he proceded to tell me to come in as the '09's have a rebate of a 'few hundred less"...it's $500. less now and I had to tell him that. This is a prime example of why the public will not trust car dealers. He obviously had no intention of calling me back, he sounded real off balance when I called him back and when I asked why he didn't return my call, he mumbled something I couldn't understand and when I asked him to repeat this...silence! He didn't seem to know his product...hell, I knew more than he did! He also mumbled something unintelligible when I inquired when the "last of the 10" were sold and never got a definite answer on that one. Who can I call to pursue this obvious fraud to complain about. Writing a letter to the store owner is where I'll start but doubt he'll admit any wrong doing. There must be an organization who deals with consumer fraud besides the better business bureau. This kinda situation really stinks and I'm sure this happens a good part of the time, dealers placing ads for something they don't have. Funny too, cause if they had the car I wanted, I'd a put a deposit down then and there. Why on earth didn't this guy just call me back and give me an honest answer as to when the last couple were sold? Speaks volumes to me about how this dealership runs their operations. Guess they don't teach honesty and integrity to their staff. Napelton Hyundai in West Palm Beach Florida is a very unethical dealership...buyers beware!! The Sandman 
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Replying to: sandman46 (Jan 01, 2009 1:34 pm) tidester, host SUVs and Smart Shopper
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Replying to: sandman46 (Jan 01, 2009 1:34 pm) It reminds me of a story that happened a year ago last summer. A friend of mine was looking for a stripped down basic Ford Focus with a manual tranny. Well he walked into a Ford dealership mid week just as they were taking delivery on one that they ordered for a big weekend sales event. This car was to be featured in their big ad on Friday and Saturday (can't sell cars on Sundays), but he drove it off the lot on Thursday. Now when they had the big sales event they didn't have the car that they advertised at a low price. Now do you fault the dealer for actually selling that car when they did? |
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But do you really think they had "10" '08 Elantra's that NOBODY in my area has had for weeks? And my callback never came...I had to call him back. I was a potential sale and I really wanted the particular car they advertised. I went on his word he's call back...he didn't...and actions speak louder than words to me. Salesmen should treat every call as if it'll result in a sale...that's why the word "sales" is in their title. This guy didn't finish his job with me. And unfortunately, so many stores employ guys like this. The funny part is, I'm about ready to buy another vehicle. Bought one last month and still one more to go. The Sandman 
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Replying to: sandman46 (Jan 01, 2009 4:14 pm) Sorry but a quick internet search found a few '08's new in that area so I don't think nobody has had them. I found one dealership by me with 16 left in inventory (or at least the last time they updated this one website). But all I am doing is trying to keep an open mind. And my callback never came...I had to call him back. Thats a bad salesman, but if they were gone (or never existed) then he maybe just wanted to spend time trying to sell what they had. Again not saying thats the way to do things but that could explain why he didn't call back. Tell me have you never gotten busy all of a sudden and forgot to call someone back in a timely matter? Also I would not taint an entire dealership based on one story about one salesman.
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Replying to: richard64 (Jan 01, 2009 1:24 pm) Ohh snap. That will show me to check for typos
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Replying to: driver100 (Dec 30, 2008 6:24 am) Trust me! You do NOT want your car to ride like it's on "rails." I've always thought this expression was an oxymoron. (see my user id) just kidding, I know what you meant.  Happy new year to all. |
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Replying to: sandman46 (Jan 01, 2009 4:14 pm) Same thing happened to my when I bought my 06 Tundra, nothing unique about that. I called a few dealerships to ask if they had what I wanted in stock, spoke with the sales person and gave the details of what I was interested in, sales person said they'd call back after searching their inventory, and a couple never called back at all. I was amazed. But I didn't sweat it, crossed them off my list, and moved on. There are bad sales persons at every dealership I guess.
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Replying to: sandman46 (Jan 01, 2009 1:34 pm) Send your letter to your State's Attorney General Office. If they get enough of them they will look into. |
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