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Smart Shopper Stories from the Sales Frontlines
48041 messages, Last post on Dec 03, 2009 at 4:56 AM
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Replying to: mikefm58 (Sep 21, 2006 10:43 am) Within last couple years, went to a Lincoln/Mercury dealer with a relative to look at a new model Mercury. The whole showroom stunk from cigar smoke. What a turn-off.
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Replying to: xrunner2 (Sep 23, 2006 12:50 pm) I'm guessing this means that you left. Please don't tell us you still bought there! Ex-smoker, (we're the most intolerant of this than anybody) jmonroe |
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Back in 2004, my Dad was looking to replace his '99 Buick LeSabre (he wrecked), I took him to look at new LeSabre's. As we drove up to the dealership, the salesman was smoking outside and just as we parked and started to walk up to the showroom, he tossed his cig out towards us at the parking lot. WHAT A TURN-OFF!! We went in and he tried to sell us but I just wasn't interested from the start. He smelled so strongly of cigarettes that it made me sick. My parents have owned a ton of GM products but I just couldn't let my Dad do it this time. I scoped out the Mercury Grand Marquis and found it to be $6,500 dollars cheaper than the same equivalent Buick. The Grand Marquis had a few more options so I talked my Dad into it and it has been a wonderful car (2004). Why a salesman would be so obnoxious as to smoke in front of his customers is beyond me. If I had a dealership, there would be NO SMOKING!!! on the property! That's just my opinion...others may disagree. Mark 
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Replying to: mark156 (Sep 23, 2006 9:48 pm)
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Replying to: isellhondas (Sep 24, 2006 8:58 am)
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Replying to: mikefm58 (Sep 24, 2006 10:24 am) IMHO, car showrooms should smell of cars, preferably that nice new car smell. You certainly shouldn't be able to smell people, smoke or food. |
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Replying to: isellhondas (Sep 24, 2006 8:58 am) 
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Replying to: mark156 (Sep 23, 2006 9:48 pm) I agree but its not so easy....A business in our area (not a dealer) tried it and ended up with a host of lawsuits from current employees...claiming violation of the americans with disabilities act,discrimination, blah blah. The company finally gave in when the legal bills started to add up. Some states are more agreeable than others on this issues. In my state the majority doesn't rule the one whiner/complainer is always the winner. |
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For some reason, auto sales seems to attract a higher percentage of smokers than many other jobs, if my experiences when I was car-shopping was anything like typical. I suspect part of it is that when much of your day is standing around outside and waiting for anybody to walk by, and you can't read, you can't listen to an ipod, you can't do much of anything else, smoking can help mask that - even making it look like you're just outside on a break, instead of inside, doing something important.
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| I went thru Carmax store about a month ago. I noticed that the customers are channeled thru a showroom like greeting area. Once there, a salesman instantly greets you and starts to extract information from you. IMO, it's kind of a better mouse trap. In order to see the inventory, you must see a person. The buyer comes to them instead of being chased down on the lot by a salesperson. I'll give Carmax credit on that particular strategy. | |
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Smart Shopper Stories from the Sales Frontlines
