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Smart Shopper Stories from the Sales Frontlines
48056 messages, Last post on Dec 04, 2009 at 6:16 AM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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Replying to: dino001 (Dec 12, 2008 5:35 am) They also went the way of GM in making trucks/SUVs so much of their product lineup, they're having difficulty moving them. Quality has slipped, too. Not that any of that can't be reversed. And, they do have cash. But, it's not all "peaches and cream" for them.
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Replying to: graphicguy (Dec 12, 2008 8:18 am) The thing is any time a company expands that rapidly they will make some mistakes, some stuff just falls betweeen the cracks. Also, they don't care as much because they are selling more than they ever did. Increasing sales is good, but trying to maintain the quality is often impossible. Overall, they have done amazingly well, considering their rapid growth, and it is just the normal course of events when a company grows rapidly, not ideal, but expected.
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This happened yesterday, about 11:00 AM. I up a guy and his wife on the lot, he says he only has so much time to demo because he promised to take his wife shopping. He wants a new 09 A4 blk/tan with nothing but premium, blue tooth, and wood package. Now this is a hard car to find, so I pull up the closest thing I have. He asks me about deals, and I give him the national advertised specials. All very broad, and nothing specific. He won't drive the car, he just leaves me his # and asks me to find him one just how he wants it. I locate one in state, and give him a couple of hours to do his shopping, and then leave him a message saying I found car, but the most important thing is that he come in, and let me do a proper demo so that he feels like this is the right car. He say's I don't need to drive it, I just need the deal you said. 0 down $429.00 a month. I respond, sir I never said there was a car available for that price, I said there are some lease specials with tax credits, blah, blah blah. At this point he starts going coo coo for co co puffs on the phone. Screaming about how he is "no one to "F" with, and he know's people, and I better get ready, because it's gonna come down on me". I stay very calm and say sir, I don't appreciate being cussed at, maybe we should talk when you are a little more calm. How about I have my manager call you? He goes in to the same rant, and then when my manager calls, he gives him the same screaming, cussing routine. He says he's recording everything, and we better get ready because it's gonna come down on us. Ah, the holiday spirit is in the air.
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Replying to: dhamilton (Dec 12, 2008 8:45 am) I can't even figure out why he is infuriated with you...I guess b/c you couldn't immediately agree with the number he pulled out of the air?? Good grief.
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Replying to: speterson1 (Dec 12, 2008 8:55 am) Hell I have got it from people on this site before who will go off for no reason. 
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Replying to: joel0622 (Dec 12, 2008 9:07 am) GP, hope all is well. Been catching up on all the posts. Don't get your head too far into a bottle. Porsche store looks awesome with the holiday decorations and giant bows. We had a showroom full of classic 356's while I was gone. I wish I could have seen that in person. Hope everyone is doing well. Sell some cars!
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Replying to: joel0622 (Dec 12, 2008 9:07 am) Geez, what's wrong with people? I do admire the amount of abuse you have to put up with. People not so into the holiday spirit, eh?
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Replying to: dhamilton (Dec 12, 2008 8:45 am) You see, you car sales guys have all the fun. Actually, as bad as it seems, most jobs dealing with the public will have there fair share of these types to deal with. I have a friend that does heating and air conditioning. He tells me horror stories about what people do or say when he tells them their 15 year old furnace needs parts. They really hate paying for new furnace parts that they can't show off to friends. The other day he had a lady customer that he said was a really looker...told her she needed a part that would cost $180, and she purrrrred, mmmmmm, I don't actually pay cash for most of my repairs..........  How would you like to answer that one. Hey Moo....any news about the auto scene in China?
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| There's a Chevy Traverse ad on the right hand side of the screen.....and the seats all flip different directions. That's a nice looking vehicle, just a little late maybe! | |
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A funny movie from the (IIRC) '80s. Jack Warden and Kurt Russel star. I'm fairly sure the late of this forum Deskman was familiar with it as I believe that he used the nom de plume of one of the characters in his profile... I still use one quote, cleaned up of course, when I believe an item to be overpriced. If anyone is familiar with the flick, or sees it, I'll bet you can identify which quote!
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