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Stories from the Sales Frontlines

47316 messages,  Last post on Nov 10, 2009 at 1:37 AM

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What is this discussion about? Car Buying


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#36732 of 47316
Re: [jipster] by letsgetmikey
Dec 02, 2008 (7:32 am)
Reply

Replying to: jipster (Dec 02, 2008 6:39 am)

I guess I'm easier on salespeople because I'm in sales myself (not automotive). The last few cars I've bought have all been pleasant experiences because I take the time to search for reputable dealerships. I did learn this the hard way, bought a car 12 years ago from "MR. BIG VOLUME!" here in Nashville. Painful lesson. Never again.
 
When I bought my wife her minivan in 05 at my current dealer, the sales and F&I people were great, not pushy, very polite. This was the second van I'd bought there, having been referred by a family member. Even the owner of the dealership came out and thanked me. When I take the van in for service, my salesman will greet me and he will invite me over to his cubicle and we talk fishing lures (his hobby) until my car is ready. I felt a little uncomfortable the first time this happened, thinking I was keeping him from selling something, but I found out he has been here so long that he doesn't even take ups anymore - he makes a good living off referrals. It might be a little different in the current market, though. Haven't been over there in a few months. He has even offered to let me take his demo car home (even overnight if necessary) until mine is ready. Says he'll have his wife come over and pick him up at quitting time. Haven't taken him up on it, but it's a nice gesture.
 
Where do you think I'm buying my next car? Or recommending a dealer to anyone else I know?
 
 I got what I thought was a good deal on the van, but I also didn't try to grind the last $100 out of the deal. It's a two-way street.
 
Sorry Joel, even though I'm in your back yard, I'm loyal if nothing else. But if I ever need a Ford, I'll look you up. Those new F150's are very nice. Saw several up close at the auto show downtown last weekend.
 
Mikey
#36733 of 47316
Watch the rumor mill by richard64
Dec 02, 2008 (8:18 am)
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Mack is NOT deceased, just retired from this forum. And we think that women get these things started...not funny at all.
 
The Big 3 revealed their plan: They sold their jets, fired some workers, and promised to invent some hybrids. If I couldn't come up with a better plan than that, I would have just stayed at home.
 
Richard
#36734 of 47316
Re: [letsgetmikey] by golic
Dec 02, 2008 (8:33 am)
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Replying to: letsgetmikey (Dec 02, 2008 7:32 am)

I wish I had that dealership loyalty. My current two cars are Honda's and each guy that sold me is no longer there. In fact, we recently left the this dealership over service department issues. The last straw, was when the transmission failed on the Ody (at 50K) miles and the service rep told my wife that the tranny was not covered under our 7yr/100k Honda care extended warranty..."but - he could get her a real nice deal on a replacement"
 
I had to call Honda Care, and initiate the claim process...then weny into service to correct them..and after a while the Service Mgr tells me he was sorry and the initial rep was a newbie and didn't know.---Maybe I could accept this, if that was my only issue but there were others similar to this.
 
My lease on my Pilot is coming due..and I would like nothing better to just call up a and say - :"hey joe- i enjoyed the Pilot - lets write up a new lease on the 2009"
But now, I have to start over...and since I am doing that i might as well look at the Enclave, Highlander and the Flex (I need a 7/8 midsize crossover).
#36735 of 47316
Re: TV ads [graphicguy] by wesleyg
Dec 02, 2008 (8:43 am)
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Replying to: graphicguy (Dec 02, 2008 7:27 am)

I bought a new 08 Impala last month that I posted about here. Although it's an 08, I got it for 8K off sticker, putting it at about 15.3K, plus tax, fees etc.
 
I also have an 06 SS Impala, trouble free, I only wish I could have gotten a deal on the 06 like I did on this one. GM didn't make a bunch on this last car.
#36736 of 47316
Re: Watch the rumor mill [richard64] by graphicguy
Dec 02, 2008 (8:44 am)
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Replying to: richard64 (Dec 02, 2008 8:18 am)

richard....just saw that. Mullaly is saying he will only pay himself $1 if Ford has to tap into the federally funded money. Wagoner said he's going to drive a Malibu hybrid to the next round of meetings (guess my whining to my Senator and Congressman, which I mentioned the "big 3" execs should travel in their own products, got a look by someone).
 
Cerebus (Chrysler) made no concessions at all that I can tell. No wonder they're in as bad a shape as they are.
 
UAW agreed to cuts. Ford/GM salaried folks....no bonus, no merit increases (don't know how they could justify them to begin with). Ford is selling all of their corporate jets.
 
All in all, better (at least from a symbolic point of view). But, I still haven't heard how they plan to make their business sustainable over the long haul. And, how they play to pay us back, if they do indeed need to tap into the federal funds (our money).
 
I haven't heard GM say that they have overcapacity. I still haven't heard them say that they plan on cutting some brands. Same goes for Ford.
 
Who the hell knows what Cerebus is planning for Chrysler. All I can see them doing is saying "give us money". No concrete plans at all, as best I can tell.
#36737 of 47316
Inovative Marketing by oldfarmer50
Dec 02, 2008 (9:01 am)
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I just heard on the radio that a Ford dealer in Michigan is offering 10 shares of Ford stock to anyone who test-drives his cars. Very clever. At current prices that's about $28. I wonder if joel would give me a few shares to drive a Mustang?
 
Also heard a rumor that the UAW will agree to get rid of the "job bank" which pays workers who have been laid off their full salary to do nothing.
#36738 of 47316
Re: different customers? [richard64] by joel0622
Dec 02, 2008 (9:15 am)
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Replying to: richard64 (Nov 26, 2008 8:35 pm)

No sucj luck Richard. Just like Ford when the FP came they lowered the rebates. $3500 off the Family Plan price, no big pie in the sky $8K
#36739 of 47316
Re: Watch the rumor mill [richard64] by joel0622
Dec 02, 2008 (9:24 am)
Reply

Replying to: richard64 (Dec 02, 2008 8:18 am)

The Big 3 revealed their plan: They sold their jets, fired some workers, and promised to invent some hybrids. If I couldn't come up with a better plan than that, I would have just stayed at home.
 
Dang you sound just like the Media, lumping us all together. You left the part out where ford said "We don't really need the money" If we accept it we will use it in case of emergency in the next two years and Ford CEO Alan Mulally said he'll work for $1 per year if the company has to take any government loan money.
#36740 of 47316
Re: Watch the rumor mill [joel0622] by joel0622
Dec 02, 2008 (10:18 am)
Reply

Replying to: joel0622 (Dec 02, 2008 9:24 am)

From the Automotive News
 
Ford tells Congress profit may be restored in 2011
 
Amy Wilson
 
Automotive News | December 2, 2008 - 10:25 am EST
 
DETROIT -- Ford Motor Co., the first of the Detroit 3 to submit its plan to qualify for federal aid, says it doesn’t expect to make money until at least 2011.
 
That’s when Ford expects global and North American auto businesses to reach break-even or be profitable on a pretax basis, according to a news release summarizing its plan to Congress. In May, Ford abandoned a previous pledge to post a profit in 2009. The automaker has lost money every year since 2005.
 
Ford also said it is asking Congress for access to as much as $9 billion in federal loans. The company stressed that management hopes to complete its turnaround without accessing the loans.
 
“For Ford, government loans would serve as a critical backstop or safeguard against worsening conditions as we drive transformational change in our company,” Ford CEO Alan Mulally said in the release.
 
Selling the jets
 
Mulally said he would work for a salary of $1 a year if Ford draws money from a potential federal loan pool. Ford also said today that it would sell its five jets.
 
Those moves are responses to widespread criticism of the Detroit 3 after Congressional hearings in November on federal bailout money for the automakers.
 
The CEOs of Ford, General Motors and Chrysler LLC were lambasted for traveling to the hearings in separate corporate jets. Mulally plans to make the nine-hour drive to Washington in a Ford Escape Hybrid for another round of Congressional hearings this week.
 
The high pay packages of the Detroit 3 CEOs also came under scrutiny during the hearings. At that time, Mulally declined to work for less than his $2 million salary, saying “I think I’m OK where I am.” Mulally’s total compensation package was $21.7 million in 2007.
 
Ford reiterated that it would continue the turnaround plan Mulally implemented after arriving from Boeing in September 2006. A key tenet of that plan is to accelerate the development of new products that customers want. As part of that, Ford has said it will introduce several small European-developed cars in the United States beginning in early 2010.
 
Technology spending
 
Today, Ford said it would spend $14 billion in the United States on advanced technologies and products to improve fuel efficiency during the next seven years. That includes a plan to make available for sale a family of new hybrids, plug-in hybrids and battery electric vehicles by 2012.
 
Ford said it will partner with suppliers to deliver a full battery electric van for commercial fleet use in 2010 and an electric sedan in 2011.
 
Ford also said it is discussing with the UAW ways to further reduce costs and eliminate the remaining labor cost gap existing between Ford and import-brand automakers.
 
Ford said it doesn’t anticipate a liquidity crisis in 2009 barring a bankruptcy by General Motors or Chrysler LLC -- or a more severe economic downturn that further hurts auto sales. It expects U.S. industry sales of 12.5 million vehicles in 2009, bouncing back to 14.5 million vehicles in 2010 and 15.5 vehicles in 2011.
 
Ford finished the third quarter of 2008 with $18.9 billion of cash and another $10.7 billion in available credit lines. The automaker burned through $7.7 billion in cash during the third quarter, a rate of $2.57 billion a month.
 
‘Home improvement loan’
 
Ford wants to convince Congress and U.S. taxpayers that it should be seen as “different” from GM and Chrysler. To that effort, Ford today launched a new web site, www.thefordstory.com. It includes a youtube.com video of CEO Alan Mulally talking about Ford’s turnaround vision.
 
In the video, Mulally said Ford is asking for access to federal loans in part because the failure of GM or Chrysler could have a “domino effect” on Ford.
 
“I like our position today, as tough as it is,” Mulally says in the video. He talks about the $23 billion “home improvement” loan Ford took out two years ago to finance its turnaround and the development of new products.
 
“Now we have in the pipeline what arguably everybody believes is the best product lineup we’ve ever had at Ford,” he said. “I’m just so glad that we all pulled together early so that we are ready to take on the worst of times. And we’ll get through this and we’ll come out the other end as a turbo machine.”
#36741 of 47316
Re: Watch the rumor mill [joel0622] by graphicguy
Dec 02, 2008 (10:25 am)
Reply

Replying to: joel0622 (Dec 02, 2008 9:24 am)

joel....I understand what you're saying, but if Ford "doesn't really need the money", what's Mullaly doing begging for it?
 
Hate to sound so pessimistic, but these guys have been jerking around Congress and the American public for months, now. Know what? I want the UAWs and exec management's skin in this game for the bailout. That includes privately held Cerebus. They took a bad situation courtesy of Daimler and made it worse at Chrysler. Personally, I think Congress should tell Cerebus to plead their case with Daimler. They're both to blame, anyway. Wagoner has been sitting fat, dumb and happy for years at GM. UAW has been just as arrogant as the big 3 management. They've got to throw into the pot, too.
 
Let's take Mullaly at face value. He doesn't need the money? He doesn't get the money.

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