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Smart Shopper Stories from the Sales Frontlines
47238 messages, Last post on Nov 08, 2009 at 9:14 AM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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Replying to: alejandrom (Dec 01, 2008 8:18 am) Does anyone have any loyalty these days? Does anyone have any common courtesy? You are assuming a level of knowledge and empathy on the part of the general public that is not there. Most people think of auto salespeople exactly the same as WalMart checkout lanes. One is as good as the other. And even if they get the idea of commision sales, they just don't care. I had a co-worker that mentioned that he talked with a different salesman on each visit to the dealer when he bought his new truck. I asked why he didn't work with just one, and he said that he thought he could get a better deal by working one saleman against another at the same dealership! "Hey, I still got it from XYZ motors, so why should they care which salesman sold it? They are all working for the same company." Mikey
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Let's just say that a dealership has to agree to full disclosure when they are trying to sell a car. Would it go something like this at the store.....? -We price our units $3,000 over true market value -We price our units based on KBB from a zip code that isn't close to our location, but will show a higher price, if you don't look close enough at the basis of our numbers -We are hoping to "rope a dope", someone totally unsuspecting, to pay these inflated prices on our cars. -We will prey on those who are insufficiently prepared to understand what the true value of the cars on our lots are Don't get me wrong. Any store can price any car the way they see fit. And of course, "caveat emptor". But, if all of the above, as has been described in these threads as actually happening, does anyone think this place would still be in business, if it was disclosed? |
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Replying to: graphicguy (Dec 01, 2008 3:10 pm) May float my boat... what is it?  I wouldn't have looked at a Hyundai 5 years ago. But, they have sure come a long way. If it were neck and neck between a Sonata and a Malibu, I would choose the Sonata due to the 5 year bumper to bumper warranty and 10 years on the powertrain. I suppose out of all the automakers, Hyundai and Kia will do the best in this now official recession that we are in.
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Replying to: letsgetmikey (Dec 02, 2008 5:04 am) I think this is absolutely true. A lot of people are buying new for the first time, or buying used at a dealership, instead of private party ,for the first time, and still many other consumers have just not been educated on "common courtesy" when buying a car from a salesman. I think the ones that just don't care are in the minority. I would say it's up to the salesmen to "educate" the consumer when he/she enters their dealership, if it bothers them that much.
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Careful... with off-topic posts like that you'll liable to be next (which I recommend), or another shut down of the discussion. These people know where we live! 
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Replying to: jipster (Dec 02, 2008 6:25 am) While not the $14K deal I saw posted here, yesterday's local car ads showed a brand new Impala for $15K...power W/L, A/C, cruise, CD, etc. Seemed well equipped from the description. No fine print, either. GM's been making that model for awhile. So, they should have any kinks resolved. 100K power train warranty, too. That's a lot of car for the price of a stripped Corolla. Don't know about Kia, but I wouldn't hesitate on the Sonata. Lots of good new cars going for cheap these days.
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Replying to: letsgetmikey (Dec 02, 2008 5:04 am) Regarding people who try to "pit" one sales person against another, that's pretty silly, if you think about it. The sales people don't give the "yay" or "ney" on the deal. The SM does that. Any customer that tries to pit one salesperson against another is just making themselves crazy by trying that. I would think that eventually, the sales people at the dealership will recognize this and try to avoid that customer like the plague. |
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Replying to: jipster (Dec 02, 2008 6:39 am) When I bought my wife her minivan in 05 at my current dealer, the sales and F&I people were great, not pushy, very polite. This was the second van I'd bought there, having been referred by a family member. Even the owner of the dealership came out and thanked me. When I take the van in for service, my salesman will greet me and he will invite me over to his cubicle and we talk fishing lures (his hobby) until my car is ready. I felt a little uncomfortable the first time this happened, thinking I was keeping him from selling something, but I found out he has been here so long that he doesn't even take ups anymore - he makes a good living off referrals. It might be a little different in the current market, though. Haven't been over there in a few months. He has even offered to let me take his demo car home (even overnight if necessary) until mine is ready. Says he'll have his wife come over and pick him up at quitting time. Haven't taken him up on it, but it's a nice gesture. Where do you think I'm buying my next car? Or recommending a dealer to anyone else I know? I got what I thought was a good deal on the van, but I also didn't try to grind the last $100 out of the deal. It's a two-way street. Sorry Joel, even though I'm in your back yard, I'm loyal if nothing else. But if I ever need a Ford, I'll look you up. Those new F150's are very nice. Saw several up close at the auto show downtown last weekend. Mikey
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