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Smart Shopper Stories from the Sales Frontlines
47956 messages, Last post on Nov 28, 2009 at 9:03 PM
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Replying to: isellhondas (Nov 30, 2008 12:56 pm)  One time in my life I actually went into a dealership completely ready to come in one car and leave in another. This was when my 80 Accord was pronounced rusted to the point of dangerous. They has stamped "NOT SAFE TO DRIVE" on the invoice for looking at it. I went to the local Chevy dealer and asked what was used on the lot that fit in with what I wanted and they pulled out an 85 Sentra that took me maybe a half hour to buy. We were driving from the Jersey shore to Portland, ME the next day. Actually the only thing wrong in the whole transaction was that there was this nasty vibration on the Sentra at something like 53 mph. You could go slower or faster and it would be fine. Turned out the wheels needing balancing which did wonders. |
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Replying to: driver100 (Nov 30, 2008 11:56 am) I think by his behavior the customer identified himself as a boor. What would make you think that he would respond differently to anything the OP said? I think the sales folks figure such a customer would be nothing but a PIA during the whole transaction and give them a bad CSI to boot. Not worth the trouble. But, in these tough times it might be necessary to try for a sale anyway. I would have responded "...I can see you are a person who has a definite idea about what he wants. Lets sit down and go through our inventory and see if we can come up with something more suitable". If he still acted like a dope, then I'd drop him. 
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Replying to: isellhondas (Nov 30, 2008 12:56 pm) I hate to even bring this up but the Edmunds home page has an article questioning the reliability of newer Hondas vs. older ones. Maybe the woman should fix up her '89.  EDIT: I actually went back and read the article and it was just the last page from their long-term test of the Accord. Despite the come-on article title, they had no issue with reliability. They said it was reliable but boring...big surprise. Talk about bait and switch. Shame Edmunds, shame. 
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Replying to: oldfarmer50 (Nov 30, 2008 3:09 pm) That's a good reply INMO, it is courteous and should lead to a discussion. You might get into some common ground and he might even open up a bit. I don't right boors off completely too soon. I just think of them as a challenge and I feel great when I win them over. Quite often they are just insecure people or don't know how to communicate, so if you show them you are willing to actually talk to them you might win them over. I do agree though, there is a time to cut your losses. But all of retail has them, I don't know if it worse selling them cars or clothes! The easy walk ins almost any sales person can sell, they know what they want, you can communicate, you negotiate, but, these difficult boors separate the salesmen from the super-salesmen. |
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I know a guy that sells Nissan in New England. He says they're a 10. I once had a Bantam made in Butler, Pa near Pittsburgh in 33. I no longer live near Pittsburgh, but still watch Football on Sunday...every Sunday. When I'm not looking to buy a car.
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Replying to: mako1a (Nov 30, 2008 5:54 pm)  Richard |
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Replying to: mako1a (Nov 30, 2008 5:54 pm) (I know those numbers don't add up but it is the best I could do without wracking my brain) 
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Replying to: driver100 (Nov 30, 2008 12:05 pm) You confused me. If he would had said that to me that's how I would have responded. And if he walked away making one of those hand gestures I would have said "Have a nice day too. Don't let the door hit you in the ass." I guess I wouldn't last much in car sales huh?
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Replying to: traindriver (Nov 30, 2008 12:06 pm) In that case he should have said: "Based on my reasearch a car like this should sell for $xxxx.xx Yours is overpriced in mho." and go from there. Alex could have come back with: "I might be able to lower the price provided the car meets your expectations and you will consider buying it." |
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Replying to: isellhondas (Nov 30, 2008 12:56 pm) |
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