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Smart Shopper Stories from the Sales Frontlines
48040 messages, Last post on Dec 02, 2009 at 9:06 PM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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Replying to: rogeliov (Nov 29, 2008 12:40 pm) Yes I have said it before...  it was 55% body language, 43% tone of voice, and 10% the words we use? Those would be incorrect numbers... so no I didn't say those number  Gp
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Replying to: cdnpinhead (Nov 29, 2008 1:06 pm) |
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Replying to: greanpea68 (Nov 29, 2008 1:35 pm) I thought, especially during these tough times, that you were the type who would give more than 100%. It sounds like you've gone into the 'alejandrom' mode of auto sales. Want to reconsider? jmonroe |
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Replying to: greanpea68 (Nov 29, 2008 8:13 am)  BTW, I think that I figured out the Car Space email system. I emailed Joel the other day and it went through fine. Originally, I was clicking the "Send/Trash Original" button. This time I just clicked the "Send" button. That must have been why you never received my response back in October. Richard
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I had an interesting letter from the local Ford dealer today. Take delivery of a new in stock car and you get the following: invoice price minus rebates minus employee pricing minus other incentives minus your trade equals your new car price. Does this sound too good to be true? The letter also included a coupon for $50 worth of gas just to appraise my trade. Don't you think that there would be a fair amount of pressure before they handed over that gas? My wife saw the coupon in my office trash. She wanted to know why I wouldn't go get the free gas. I told her that she could go and get it, but not to dare come home with a new car unless they gave her all of the incentives plus $20,000 for our '03 Explorer. Now that would be what I call "clubbing a baby salesman". Richard |
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Replying to: oldfarmer50 (Nov 29, 2008 5:35 am) There was no indication by Alejandro that the gesture was either obscene or dismissive. It sounds to me like the guy was simply disappointed by the price/mileage ratio and was merely shrugging it off and he promptly moved on. A "thank you" would probably have been in order but wanting to "drop" the guy for something so trivial sounds pretty far out. If the gesture were obscene, Alejandro would surely have mentioned it. Alejandro? -tidester, host SUVs and Smart Shopper
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Replying to: richard64 (Nov 29, 2008 6:29 pm) That's right. And since we all sit in those low-slung "sport" model wheelchairs, all they would see on the web cam would be the top of our bald, wrinkled heads. 
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Replying to: tidester (Nov 30, 2008 12:18 am) Well maybe on Vulcan you and Mr. Spock would not have the same emotional response to that interaction, but here on earth the interaction Alejandro described was very dismissive. I'll grant you it was not obscene, I may have been a little emotional when I said that.
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Replying to: oldfarmer50 (Nov 30, 2008 7:18 am) Speak for yourself please.  Mine is all there, while not the original color it’s ALL there and when Edmunds issues that web cam for members who are current in their dues, I’ll gladly prove it.  jmonroe |
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Replying to: alejandrom (Nov 28, 2008 1:54 pm) While we are tearing you apart alejandrom a thought occured (spellcheck please Richard) to me. Just joking alej, but I am wondering if the opening line needs some work. First, it isn't too bad because it requires an answer, not just a "yes" or "no" as in "Can I help You?" I guess that is salesmanship 101. It does sound a little bit rote, rehearsed, not really friendly. I'd be curious how this would work...and though I've spent 3/4's of my working life in sales it is not with cars - keep that in mind.... Hello sir, and what brings you out to look at our new Camry (Lexus or used Lexus etc) on such a beautiful ( substitute rainy, cloudy) day? This opening could lead to more conversation, weather, why he has the time to be there, might lead to what his interests are, common ground you can discuss, etc etc. It is friendlier and opens the door to an informal chat. Although "How can I assist you today" means you are wanting to be helpful, to me it is almost like you are going to assist me into purchasing a car. It makes me feel like I am physically or mentally or auto-knowledge challenged and need help- which is starting to scare me - "What does this guy really want?" I might be way off base, but would welcome your thoughts, good bad or ugly. I am a willing and curious student (senior) here.
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Smart Shopper Stories from the Sales Frontlines
