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Smart Shopper Stories from the Sales Frontlines
47274 messages, Last post on Nov 08, 2009 at 8:17 PM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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Replying to: oldfarmer50 (Nov 29, 2008 5:35 am) |
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Replying to: tidester (Nov 28, 2008 5:21 pm) Not filleting anyone, just curious if being disturbed by customers is really that prevalent in car sales. moo....have a great trip. I've been to Hong Kong. Never to the mainland, though. Indeed, stay safe and let us know how it went when you return.
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Replying to: graphicguy (Nov 29, 2008 6:36 am) I think his problem is the guy just stated that it was to many miles for that price and just left. Now without any particulars about the car and price we can't say if the customers response was justified or not. just curious if being disturbed by customers is really that prevalent in car sales. In any type of sales position you have to let things roll off like water of a ducks back. Otherwise you won't be in sales to long or you will end up with ulcers.
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Replying to: richard64 (Nov 28, 2008 5:52 pm) COMUNICATION is 55% body language..... 38% tone of voice... 7% the words we use..... With that being said, imagine how well we would all get along if we were all face to face.... or at least on video cam on Edmunds  GP
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Replying to: snakeweasel (Nov 29, 2008 6:49 am) I don't think the OP was saying that he was seriously considering knocking out his customer. Only that he FELT like doing it. That's like saying to your kids: "If you don't stop running around I'm going to kill you!" You don't really mean it but you sure do FEEL like doing it. Having delt with both my kids and customers I have had that same feeling many times. 
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Replying to: greanpea68 (Nov 29, 2008 8:13 am) I'm just thinking how long it would take before someone got shot...LOL  BTW greanpea, I've been reading about the 370-Z. My offer still stands to let your dealership park a few in my driveway while you do snow removal. 
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Replying to: snakeweasel (Nov 29, 2008 6:49 am) I know that many of the car sales vets in here rely on referrals. But, that means they've been in the biz for awhile. At some point, they all had to "cold call". Yesterday, I went to my local Chevy store as they had to replace the windshield washer heater (via recall). Took about 30 minutes. While I was sitting in the customer lounge, my sales person spied me and came in to talk with me. It was mostly small talk.... "How's the Tahoe?" "How was Thanksgiving?" Little more than that. He asked me if I knew of anyone who was looking for a car. I took no offense. Told him I didn't. Then, I quizzed him.... "How's business?" He relayed that they had a lot of tirekickers, but few buyers. He said what I already knew...."It's a numbers game....the more people I talk to, the more sales I make." He also mentioned that during a downturn like what's now being experienced, he doubled his efforts to talk to as many people as possible. I was on the list of people he was going to call. But, since we had the chance run in, he said he wouldn't bother. Still, it was clear he was going to "beat the bushes" looking for business...probably moreso than "normal" times. He's been there for awhile. So, I'll assume he's been relatively successful. Even he has to do the "grunt work" to make sales. |
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Replying to: graphicguy (Nov 29, 2008 8:28 am) I do mind calling customers who bought 6 months or a year ago, who most likley won't be looking for another car for a few years. I'm sure most do mind as well.
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Replying to: oldfarmer50 (Nov 29, 2008 8:25 am) Thanks Oldfarmer.... I needed a laugh today gP |
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Replying to: boomchek (Nov 29, 2008 9:17 am) GP....have you driven the 370X yet. Impressions? |
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