Edmunds.com | Inside Line | Auto Observer Your Account | Help | Directory
You are here:
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
Smart Shopper Stories from the Sales Frontlines
48108 messages, Last post on Dec 07, 2009 at 5:45 AM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
|
|
|---|---|
|
Replying to: alejandrom (Nov 28, 2008 1:37 pm) Its probably out there, Just have to look. |
|
|
|
|
Replying to: alejandrom (Nov 28, 2008 1:54 pm) |
|
|
Replying to: alejandrom (Nov 28, 2008 1:54 pm) |
|
|
Replying to: alejandrom (Nov 28, 2008 9:21 am) I've been verbally filleted in better places than this...as well as this place. My "insights" are intended to be helpful and are the sole property of the poster. Naturally, I'm posting as a consumer. Still, I don't have to be the inventor of the microwave oven to know how to use one. "I've never been in a business where the customers think that they know more than the sales staff." Try being a personnel director. My clients used to claim that they knew all about the salary, benefits, hiring processes, etc. When it came time to sign their contracts, they thought gross salary was their take home pay, that hospital insurance had no deductibles, that tenure had no waiting period, etc. Try teaching young adults with a college degree. They read one book on The Methods of Teaching or Classroom Management Styles and they are now experts in the educational field. Your profession is not the only one with customers who think that they know more than you do. Still, you have to smile and try to educate the customers. To go on the defensive defeats your purpose. While I don't pretend to know one thing about selling automobiles, I do believe that there are some basic principles in dealing with customers in any field. BTW, your views are interesting and they do generate discussions here. Richard |
|
|
Replying to: oldfarmer50 (Nov 28, 2008 12:14 pm) This is such a tragic example of the entitlement that people feel today. It's the 21st Century philosophy of "Get out of my way. I'm entitled to be first." Richard
|
|
|
Replying to: richard64 (Nov 28, 2008 4:15 pm)
|
|
|
|
|
Replying to: rogeliov (Nov 28, 2008 2:55 pm) I'm sorry but we already filled the position of Annoying Spelling Corrector. Nice try though. 
|
|
|
|
|
Replying to: oldfarmer50 (Nov 28, 2008 4:36 pm) Nicely put. Well, on second thought, well put. Either way, hope you all had a pleasant Thanksgiving. I've had the opportunity to do Canadian t'giving in October, then U.S. in Nov in the same year, and it's certainly a good thing. |
|
|
Replying to: oldfarmer50 (Nov 28, 2008 4:36 pm) "If it's not Folger's, it's just not coffee." Richard |
|
|
Replying to: alejandrom (Nov 28, 2008 1:54 pm) Remind me to stay away from your store. I thought the guy asked a reasonable question and simply opined that the price and mileage were incongruous. It's not like he was insulting your mother or giving you an obscene hand gesture. tidester, host SUVs and Smart Shopper
|
|
You are here:
Forums
Smart Shopper Stories from the Sales Frontlines
New? Join Now!
Forum Tools
Search Forums
Browse by Vehicle
Browse by Board
Browse by Topic
Today's Chats
