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Smart Shopper Stories from the Sales Frontlines
48056 messages, Last post on Dec 04, 2009 at 6:16 AM
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Replying to: alejandrom (Nov 28, 2008 10:32 am) How dumb is that? That will gaurantee that I look for another place to get my car serviced. And from what I read hear, the service dept. is a big profit center for a dealer. And I withdraw my troll comment about you. You seem like a decent guy who is working at an old school dealership and is kind of down now. Follow the advice of other sales folks here that have been in your shoes, find a shop that fits your style. Also, you'll find that the folks here not in the biz like myself are more of the customers you'd like, educated about the process and price, courteous and professional. You wouldn't make a killing on the sale with us but we won't waste your time and you'd get a perfect CSI. |
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Replying to: dino001 (Nov 28, 2008 10:50 am) So true when I worked at Honda. The markups were tiny to begin with, so we had about $1200 to play with on a Civic. When we came back with first pencil, it was about $240 off. Wow Mr Customer, what a deal!! we yelled! Customers who were used to getting thousands off their domestics were almost insulted. Then there were those who were looking for huige 0% financing, and as somebody metnioned earlier, I'd say: "Are you buying a car or an interest rate? Cause if you want a deal I heard the Cavaliers were being blown out for chump change!!" The best one I heard from a customer when we did have 0%: Customer: Can you do any better than that? Me: ummm, what's better than 0%? You want me to pay you to finance the Honda? 
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Replying to: alejandrom (Nov 28, 2008 9:21 am) Everyone likes to think they are. Now when I was in sales I can attest to the fact that a lot of my fellow sales professionals were sadly lacking in product knowledge. Not most but a decent percentage of them were, I would presume not much has changed in that respect, I also do remembering the occasional customer whose knowledge of my product surpassed mine (and I studied my a** off on ours and our competitors product). That being said I know that there are times when the customers product knowledge outweighs the salesman. Now what I was saying is that Just because someone doesn't work at something doesn't me they don't know what goes on, I was also saying that for anyone it is important that they get feedback from people in order to grow. The same is true for any salesman, listen to what the customers are saying and you can learn something. |
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Replying to: boomchek (Nov 28, 2008 10:58 am) Customer: Can you do any better than that? ROTFLMAO......That one takes home the trophy. |
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Replying to: laurasdada (Nov 28, 2008 10:42 am)  . Their other saleguys were probably a bit more average, but they sell mostly those Foresters and Outbacks anyway, which are completely different kind of customer, too. Generally - Subaru being a niche itself, may also have a niche sales force. I must say all but one dealerships in my area were "nice guy-low pressure" types that I like buying from. To see the difference, it's enough to show up at one of those "other guys" places. Yuk... 
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How dumb is that? That will gaurantee that I look for another place to get my car serviced. I know I would. If I can't walk around the showroom floor without being bothered then I'm going somewhere else. But that's what they want us to do. If someone walks on the lot and god forbid they say..."we really aren't buying anything...we are just kicking tires" you have to go get a manger to talk to them. |
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Replying to: alejandrom (Nov 28, 2008 10:32 am) You're right, that is annoying and very embarrassing. Out of curiosity, why do you still work there? Is there a better dealer you could go work for nearby? Even if you made less money, you'd be a great deal better off working with like-minded people. It's really too bad that businesses still try to do deals the way you describe. As a customer, I wouldn't spend two minutes there, and the sad thing is, only the pushy sales person will know why (and probably get reamed out for letting a customer go, too!) I tend to be a patient person, but during car negotiations, I've been known to bring a timer, set it for 30 minutes and put it on the sales person's desk to get the deal done. If we can't agree in that time, I leave. If the sales person wastes that time disappearing to the back, that's too bad - I don't stop the timer unless I have to interrupt (which so far has never happened). Good luck, I hope you find a great environment to work in!
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Replying to: madmanmoo (Nov 28, 2008 9:36 am) So you think you've got it tough 'eh? This morning at a Spring Valley, NY Wal-Mart a sales associate was killed by a mob of bargain hunters bursting through the door at opening. They also trampled a pregnant woman but she'll survive. What's next, beating the car salesman with a bat until he comes down another $100? 
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Replying to: oldfarmer50 (Nov 28, 2008 12:14 pm) Poor guy getting killed for what, $6/hour... not sure what minimum wage is now here or US.
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Replying to: boomchek (Nov 28, 2008 12:24 pm) Well in this case I blame Wal-Mart too. They probably ran a big ad with a few below cost loss-leaders to get the bargain hunters all ramped up. So they attracted the very cheap selfish bastards that would step on granny's head to get in the door to save a buck. You car guys must have to deal with this also. Do your dealerships run screamer ads that only a fool would believe? So who comes knuckle-dragging in looking for that $99 a month payment, probably not the guy with sterling credit. One local dealer near me is running ads called "Steal A Deal". As part of the commercial they say: "You can drive away our cars without paying anything and we won't even call the cops!". I can't wait to see the nut jobs that brings out.
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