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Smart Shopper Stories from the Sales Frontlines
47312 messages, Last post on Nov 09, 2009 at 7:00 PM
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Replying to: isellhondas (Nov 27, 2008 11:37 am) I often wonder why any car salesperson would post a story here only to be ragged on by the senior citizens that lurk here with nothing else better to do. Guess that's why this topic has degraded to what it is now.
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I wonder if some customers that come into showrooms just to BS to us, actually realize that we can catch onto their BS within about 5 minutes of listening to them. I had a guy come in, wouldn't even give me any info about himself, asked me to do this and do that for him, started spitting out how many cars he owns, and he owns the property here (maybe, maybe not, but I learned that people who brag about owning stuff usually don't own anything) and how much he knows......blah blah blah blah............................. asked for a tape measure to find out the measurements in the cargo area of one of our cars, a legit question of course, but since we don't have one and mine went missing, I told him we don't have a tape measure. He insisted I go and page everyone on the overhead and get him a tape measure.  I told you there isn't one in the dealership...... I asked him questions to see what he's looking for in a vehicle, only to be answered with his questions..... basically it looks like he came in to talk to somebody about himself, and not really looking for a vehicle. I'm thinking to myself, if you want to come in and chat about cars, sure just do it and say it.... but don't come in here thinking I was born yesterday (or started selling cars yesterday) and try to convince me how great you are. Then he braggerd about more crap before leaving. Later somebody told me that my business card and brochure I gave him were left in the service dept by him.... ahhhh................ I haven't had this type of custy in while. Happy Thanksgiving all of you south of the border. Be safe out there and enjoy your turkeys! |
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Replying to: obyone (Nov 27, 2008 4:02 pm) Oby, you have over 7500 posts since 2001! Talk about lurking around and having nothing better to do 
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Replying to: boomchek (Nov 27, 2008 4:52 pm) But we need the crusty's or we wouldn't have these great stories to hear about. You car guys are kind of unique. You really do see the good, the bad and the crusty. We can only experience it through your eyes. There isn't too many professions that could make good reading.......think about what a dentist has to come home to talk about. I once read the great thing about bad experiences is that it gives you a good story to tell. |
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Replying to: boomchek (Nov 27, 2008 4:52 pm) Thank you. I’m sure all of us Southerners enjoyed our turkeys but that turkey you had to deal with today is not why you got up this morning and went to work. I don’t know how you guys can put up with stuff like that. I know I never could. jmonroe |
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Replying to: isellhondas (Nov 27, 2008 11:37 am) If you're trying to cheer the guy up, I doubt that's going to do it.  Personally I'd like to hear more stories about how crappy and stupid customers are, how salesman don't give a damn about their customers, and how obnoxious, underhanded, and demanding salesmanagers and g.m's are. That should cheer everyone up... a little something for everybody. 
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I don't think he's a troll either. I've actually been captivated by his stories from the sales frontlines the last few days. He's one of the only ones staying on topic:)
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Replying to: nyccarguy (Nov 27, 2008 8:06 pm) "I don't think he's a troll either. I've actually been captivated by his stories from the sales frontlines the last few days. He's one of the only ones staying on topic:) " Nah I don't think he is a troll either but perhaps burnt out and clueless to the current outlook. Far beyond guns and butter, consumers are evaluating every purchase with a wary eye. Too much so but that is the danger of deflation , the real devil. Consumers delay buying because the expect prices to be cheaper in the future. Manufacturers delay producing because of the same . Acknowledge the fear and sell on. They aren't there to jerk you around, give them direction. They are scared. Posted as one who knows as opposed to they who don't. The lilies of the field. |
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Replying to: boomchek (Nov 27, 2008 4:52 pm) Don't you love it. That type of clown is easy to spot. It's almost as if they are trying to convince themselves of how important they are. But by the same token they don't consider you important at all. I've told the story before of how a guy drove onto my farm and came out to the field where I was tending thousands of containers of a particular nursery stock item. Without the least bit of shame he said "I just bought 50 of these at Wal-Mart and I was hoping you could tell me how to grow them". It was only because of my well-developed sense of self-control that this fellow isn't buried out there.
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Replying to: driver100 (Nov 27, 2008 8:50 am) Jip's right, I would have offered her my services to calm her nerves. That's just what I do.  I'm headed to China for about 2 weeks starting at the beginning of December so I will be away for a bit. I hope everyone stays out of trouble.
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