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Smart Shopper Stories from the Sales Frontlines
44395 messages, Last post on Jul 04, 2009 at 6:58 PM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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Replying to: alejandrom (Nov 26, 2008 8:49 pm) You mean that when I fling open your doors, spread my arms wide and shout "WHO WANTS TO SELL ME A CAR...TODAY?" all the sales people won't flock to me?  Where I sell I often have the same feelings you do about customers. I get 50-100 "ups" a day. It's comforting to know that some of the behavior I see is displayed at every business. Long ago I decided that I would present my products honestly, answer any questions as best I could and then shut up and let the customer decide. Usually I've found that the unpleasant people are so unhappy in their own lives that they will drag you down with them if you try to play their game. Feel sorry for them and move on. On rare occasion if I feel sorry for some truly poor soul I'll cut them a deal. I never do that for the type who swagger up and demand a bargain. One of the few perks of being the business owner as well as the salesman is that I can tell the really bad bozos to travel to a much warmer climate.  My motto is: "Retail would be perfect if it weren't for the customers".
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Replying to: greanpea68 (Nov 26, 2008 11:59 pm) Richard |
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Replying to: oldfarmer50 (Nov 27, 2008 6:52 am) Do we need to tie you to that chair that jmonroe mentioned?  Richard |
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Replying to: oldfarmer50 (Nov 27, 2008 6:52 am) And mine is "The customer is usually wrong". |
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Replying to: greanpea68 (Nov 26, 2008 11:59 pm) Extremely good point GP. Alej has taken the time to express himself very clearly and honestly. I sometimes think of sales videos I have seen and they often tell you to smile and be happy even while on the phone, because the person you are talking to can detect your attitude....and you want to come across as a happy person. I was in on the road selling, and I would try to be dressed nicely, before talking on the phone. It somehow comes across. Once we made a fun training film with the salesman on the phone at home, with empty beer bottles and pizza boxes and womens lingerie all over the desk! Anyway, the point is your attitude shows up even over the phone, so in real life it shows through even more.
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Replying to: isellhondas (Nov 26, 2008 7:39 pm) There goes my office furniture...it's in the up re-configured position again!!!  jmonroe |
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Replying to: alejandrom (Nov 26, 2008 8:24 pm) Me: Walks away shaking head. Madmanmoo, a real car salesman, would have offered her some booze to calm her nerves. Lesson learned junior.
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Replying to: tidester (Nov 26, 2008 9:40 pm) To the Scion sales person....some get very nervous when buying a car. Best thing you could have done was to point them in the right direction (new car lot) and tell them that's where they need to be. Scion is a one price store. Should be easy enough. If the customer feels comfortable, and you present the product well, you've got a sale. The rest of it should be easy. For the person who waited and waited around in the showroom, trying to negotiate, it takes two to play that game. If you don't like what's happening, there are no shackles holding you in the showroom. You can walk at any time. I'm sure the market for car sales is tough. But, if misery loves company, you are not alone. I have friends who are in banking.....real tough go there. I know one higher up loan officer who took a 50% pay cut after getting the pink slip, just to have benefits at his new plance. Myself, I'm trying to hustle my marketing expertise. This is where the good separate from the pretenders. Fact is, there's very little buying (and obviously selling) going on. People have less money to spend. The good news is, few of us are starving. We'll all have a nice banquet put on our table today. There are plenty in the world that can't say that. If I succeed in not chopping off one of my fingers, I'll share laughs with family and friends. We can whine about the situation, we can wring our hands over it, but the best thing to do is to have a little faith that things will get better. They always do, mainly because we live here, in a very priviledged country where there's plenty to be thankful for.
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Replying to: rogeliov (Nov 27, 2008 2:02 am) I can understand what you are saying about talking to 3 - 4 ups a day.... I don't have that luxury right now myself but if I did I would be happy. The thing you have to take into consideration is that he does work at a "Toyota store"..... We have a 4 Toyota stores in my group..... they are all experiencing the smae issues this kid is talking about.... His "markets" problem is that he works in Chicago. A very big area filled with plenty of competition. At times like these everyone is just trying to gain market share which means selling at low prices. This job/career we do isn't worth it when you put all hours of work for low pay. That is what he is venting about. Also just becuase his store is doing 300-350 just means they are selling cars.... at what profit.... probably small but I would bet if the market were different they would be selling 500 and everyone would be happy. GP
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Replying to: driver100 (Nov 27, 2008 7:22 am) When I first got into this business a "old timer" gave me a tip that I still used today and also in many cases. He said when you start walking to a "up".... While looking at them, say to yourself in your head "I love this person"..... The first time I tried it I was like wow... that s some wierd mental crap but it does put you in a positive mood.... It can also be used on the phone or dealing with a angry boss GP |
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