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Smart Shopper Stories from the Sales Frontlines
47967 messages, Last post on Nov 29, 2009 at 9:56 AM
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Replying to: rogeliov (Nov 26, 2008 8:15 pm) I hear what you are saying rogeliov.... But I also hear what he is saying.... Yes there can be Mini commisions on used.... especialy now in this market.... Our big term these days is "market Share"..... Just because he is selling used cars doesn't mean he is making tons of money and he already admitted he isn't making as much as last year. All I am saying is I hear and understand his frustration.... Everybody can say the stats of 20%.... 25%... but the fact is the market is really tough and I hear his frustration because honestly I feel it too where I am at... I sell new and used.... Consumers feel becasue it is a bad market that they can pay less.... and the fact is everyone is hurting.... "What we have here, is failure to communicate" The kid is venting and I can understand that. It seems as if everyone is pouncing on him and bsically telling him he is not a salesman... I have to say the kid has responded with respect to everyones opinion and even given back valid responses.... he hasn't tried to start fights or anything so if anything I believe we should give the kid some empathy... he sounds burnt out. That was my initial response and most other sales people gave the same response..... Does he keep going on about his struggles at work? YES.... But this is "stories from the front lines" and everything isn't always peaches and cream. Did we scare him away becasue he shared some negative experiences I don't know..... But from the way I see it... yes we can say all the statistics of sales and tell him to stop bitching.... but the fact is... that ain't going to change the market. For once we are getting some actual feeling on this board and it appears everyone is just praying on the weak... so to say.... no offense alerjo or what ever your name is. When I say weak.... I mean every dealer is working from a weakness just trying to get these hard times. I have to agree with him on a lot of stuff. If everyone thinks that every dealership has a positive "attitude".... they have another thing coming..... The "Rats" are everywhere.... The only thing I suggest is to everyone no matter what kind of industry you are (sales minded) is to hang in there.... Hoping for the best, GP |
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Replying to: greanpea68 (Nov 26, 2008 10:59 pm)
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Replying to: boomchek (Nov 26, 2008 4:05 pm) Wouldn't that be fun if we can take our frustrations out on an old beater. Who said it had to be “an old beater”? Why not a top of the line beauty with not a scratch on it? That would attract a ton of people, especially women with shopping carts.  I'm sure it would erase some boredom too. Now if you really want to get people into the show room, why not tie a salesman to a chair and let the folks have at it. Then when a buyer tells his friends he had to beat a good deal out of the guy, he’d at least be telling the truth about THAT deal.  Happy turkey day every one. jmonroe
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Replying to: jipster (Nov 26, 2008 4:27 pm) Wow, and all this time I thought I was a "Bobst" winnie. I'm so proud. 
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Replying to: alejandrom (Nov 26, 2008 7:49 pm) You mean that when I fling open your doors, spread my arms wide and shout "WHO WANTS TO SELL ME A CAR...TODAY?" all the sales people won't flock to me?  Where I sell I often have the same feelings you do about customers. I get 50-100 "ups" a day. It's comforting to know that some of the behavior I see is displayed at every business. Long ago I decided that I would present my products honestly, answer any questions as best I could and then shut up and let the customer decide. Usually I've found that the unpleasant people are so unhappy in their own lives that they will drag you down with them if you try to play their game. Feel sorry for them and move on. On rare occasion if I feel sorry for some truly poor soul I'll cut them a deal. I never do that for the type who swagger up and demand a bargain. One of the few perks of being the business owner as well as the salesman is that I can tell the really bad bozos to travel to a much warmer climate.  My motto is: "Retail would be perfect if it weren't for the customers".
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Replying to: greanpea68 (Nov 26, 2008 10:59 pm) Richard |
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Replying to: oldfarmer50 (Nov 27, 2008 5:52 am) Do we need to tie you to that chair that jmonroe mentioned?  Richard |
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Replying to: oldfarmer50 (Nov 27, 2008 5:52 am) And mine is "The customer is usually wrong". |
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Replying to: greanpea68 (Nov 26, 2008 10:59 pm) Extremely good point GP. Alej has taken the time to express himself very clearly and honestly. I sometimes think of sales videos I have seen and they often tell you to smile and be happy even while on the phone, because the person you are talking to can detect your attitude....and you want to come across as a happy person. I was in on the road selling, and I would try to be dressed nicely, before talking on the phone. It somehow comes across. Once we made a fun training film with the salesman on the phone at home, with empty beer bottles and pizza boxes and womens lingerie all over the desk! Anyway, the point is your attitude shows up even over the phone, so in real life it shows through even more.
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Replying to: isellhondas (Nov 26, 2008 6:39 pm) There goes my office furniture...it's in the up re-configured position again!!!  jmonroe |
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