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Smart Shopper Stories from the Sales Frontlines
47956 messages, Last post on Nov 28, 2009 at 9:03 PM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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Replying to: joel0622 (Nov 26, 2008 4:17 pm) Good for you. I'm glad to hear that cars are moving in your area. I'm patient. I can wait. Richard
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Replying to: jmonroe (Nov 25, 2008 5:35 pm) Not much since you will have to replace the PCV valve too 
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Replying to: graphicguy (Nov 26, 2008 4:36 pm) tidester, host SUVs and Smart Shopper
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Replying to: joel0622 (Nov 26, 2008 5:58 am) Well of course. It only took Ford how many years to put ESC or VSC or whatever you want to call it in their cars while Toyota has had it in ALL their SUV's for the last two generations. It only took the last generation Tundra to beat the F-150 in the IIHS ratings for frontal crash and side safety before Ford improved the 150. Of course they are not going to say Honda comes in second with help from Acura. Those guys have been light years ahead from you guys in safety. Would you like to cheese with that whine? 
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Replying to: rogeliov (Nov 26, 2008 6:16 pm) I understand that sentiment. > So what does she pick? A dark brown tile However, remember that she chose you too >She about had a fit. "Get that ugly thing off my drive way!" And you chose her too 
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Replying to: alejandrom (Nov 26, 2008 7:24 pm) I beg to differ with you. I have known car salesmen who were too genuine and sincere to view me as an annoyance. Every time that I have my Chrysler convertible serviced, this nice salesman runs up to shake hands and just speak. He knows that I've only had the convertible a year, and will not be trading it for a good while. He doesn't have to be nice; he just is. I want you to try this approach. You remind me of a salesman that we had on this site from Florida a few months back. Based on your posts, I believe that you still have time to change for the good. The majority of customers are not stupid and they don't mean to act that way. They are simply out of their element. Part of your job is to make them feel comfortable and assist them in purchasing a car. Some do their research and some don't. Regardless of whether they do or not, you should not belittle them behind their backs. If I put you in my college classroom and told you to instruct the students using sustainment and focus strategies, you probably would feel ill at ease, not knowing quite what to do. Perhaps this same feeling comes over some customers in your showroom. Do you get my drift? When you go back to work Friday, put a smile on your face and think positively in dealing with ups, fellow salesmen, etc. You'll feel better and you'll make others feel better. Give yourself a chance. Take the "clinical" out of psychology and practice being human again. You have the intellect; you just need the self esteem. Welcome to our group. If you listen to the guys and gals here, you'll enjoy the experience and learn quite a bit about bringing a little sunshine into a troubled world. Look up and keep the faith. Times will get better. Richard
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Replying to: chikoo (Nov 26, 2008 7:38 pm) Richard
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Replying to: chikoo (Nov 26, 2008 8:49 pm) Yeah, but I brighten up her life. 
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Replying to: richard64 (Nov 26, 2008 9:03 pm) Alejandro, you may have to step back and take a look at the people around you. What type of persons are you attracting? You may want to also take a week or two off and refresh your batteries and maybe rethink your line of work. Never underestimate the power of a well rested salesman.
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Have you ever walked into a business establishment and everyone greeted you with a smile and welcomed you into their store or restaurant? That's the type of place I like to do business with and keeps me coming back. And if I get the service that goes along with that smile I make it a point to compliment the clerk or waiter or waitress in front of their boss. You should see the smiles on those folks. On Friday do this with your very first customer and all the ones after that. Give them a big smile and thank them for coming in.Make them feel special I will guarantee you your luck will turn around. People want to do business with someone they like. |
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