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Smart Shopper Stories from the Sales Frontlines
47314 messages, Last post on Nov 09, 2009 at 9:45 PM
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Replying to: alejandrom (Nov 26, 2008 9:48 am) If I were you I would run not walk from that store and find another one. What's the turnover rate there? |
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Replying to: nyccarguy (Nov 26, 2008 7:09 pm) I wouldn't be bragging about this POS just because it had 270k miles on her, specially after two engines and seven transmissions. That's not longevity, it's extending the life or life support. 
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I don't hate coming there because I am not afraid of you and I know it's my money. I would hope that you aren't afraid of car salesmen. Why would you? Anyhoo...your little declaration made me think of another clueless customer that walked in the other day. I'll give you the scenario.... Me: "Good afternoon. Welcome to Toyota of Blank. How can I assist you today?" Clueless Customer: "I'm looking for Salesmen X" Me: "OK...let me go flag him down for you" CC: "Thanks" Me: "He's wrapping up with a customer right now he'll just be a couple minutes. What are you guys picking up today?" CC: "Oh...we are picking up a new Scion TC for our son. He bought a used one the other day at another store and his interest rate is to high so we took it back.The rate on a new one would make it a cheaper monthly to get a new Scion" Me: "Wow....cool....while you are waiting for Salesmen X you can take a look at this certified used TC on the showroom floor." CC: "I'm starting to get really nervous...I told him that I wanted to get a NEW TC for my son....I'm getting nervous NOW." Me: "Why are you getting nervous mam?" CC: "I don't see the new Scion TC's....I'm getting nervous....he never said anything about a used car....Salemen X told me we could look at NEW SCIONS....I'm getting really really nervous". Me: "Mam...the new ones are over in the new car building over there. You are in the used car building. You don't have to get nervous. The new ones are out in front about 50 yards over there (points to the new Scions)." CC: "I don't like the looks of this....I'm still really nervous...." Me: Walks away shaking head. Whatever. I can't believe that grown men and women act like this when they walk into a dealership. What do they think is going to happen? Is some salemen going to magically make them sign paperwork roping them into a car deal that will ruin their lives? If the customers really knew what went on behind the scene they would have a very different outlook on things. More often then not the salesmen looks at the customer as more of an annoyance then anything. Sorry...but that's reality.
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Replying to: richard64 (Nov 25, 2008 6:37 am) By the way, I used to work for a German bearing company in India. They setup a new plant which was run by only 6 Engineers. The output of that plant was equivalent to an older plant that employed 300 employees. The plant was so neat and clean that you could sit on the floor and not get your clothes dirty. |
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Replying to: greanpea68 (Nov 26, 2008 11:04 am) |
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Replying to: joel0622 (Nov 25, 2008 8:32 am) Well said. I can vouch for that. |
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Replying to: chikoo (Nov 26, 2008 7:38 pm) 
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I would have fired him the minute I found out he was cherry picking If you knew anything about the business then you know that everyone cherry picks. Watch the salesmen suddenly have to go to the bathroom when certain people pull up to the dealership. |
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Replying to: greanpea68 (Nov 26, 2008 11:06 am) Let's see GP. He told us he is a "used car" salesman at a Toyota dealer. This tells me he can also sell new if he likes and stops cherry picking. Now from reading all these stories from the pro's in these forums I gather that used cars is where the money is. I rarely heard about someone making 100 bucks on a used car. Now let's break down the numbers: 3-4 ups a day according to Alejandrom. at a 20-25% closing ratio, one of the four is going to buy if not today later in the week. So if by chance he doesn't sell him today but he did his job and a proper vehicle presentation and asked for the sale at least five times he will come back and buy. So let's take the month of november. There's 24 selling days not counting Tksgiving nor Sundays. Let's take 4 ups a day. 4x24=96 96x.20 = 19.2 cars. You do have a unit bonus plan correct? how about participating in Finance money, and how about the old "rust and dust" you do still sell that junk don't you? So what's the problem? You want to go sell Chevys? or worse yet Dodge? |
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Replying to: alejandrom (Nov 26, 2008 7:49 pm)
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