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Smart Shopper Stories from the Sales Frontlines
47810 messages, Last post on Nov 21, 2009 at 7:50 PM
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Replying to: mikefm58 (Nov 26, 2008 6:55 am) I'm with you on this one Mike. I refrained from saying it lest the wrath of the hosts befall me. |
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no car is perfect. Reliability-wise, I don't know of any new car out there whose powertrain won't last at least 100,000 miles plus, Japanese, European, American, Korean... I think I worded that wrong. I think i should have added at least. I know there are other makes that go way over the 100K & even 200K mark with no problems other than routine maintenance, but what kind of shape are the cars in? My mother-in-law had a Plymouth Acclaim (1990 something) that had over 250K miles on it. The car squeaked, the headliner was being held up by the dome light, the interior was falling apart, the doors saggedand had to be lifted to close... FInally on the day she was supposed to take delivery of her 2000 VW Beetle, the car caught on fire while parked in the lot. She says it commited suicide. My Father-in-law had a 1994 Grand Caravan that had well over 270K miles on the odometer when he got rid of it in 2004. The body was all original. The van was on its 2nd engine, 7th (SEVEN, not a misprint) transmission, the rear struts that held up the liftgate didn't work, the interior was destroyed, the dash and seats cracked... It is funny you had such good luck with your corsica. My 1st car was a 1992 Beretta GT. The car had tons of quality control problems & design flaws ranging from power door locks that would not work when the rear defroster was engaged to my driver's side window that weighed so much that it kept separating from the track (not fun as a college student in Ithaca, NY). I finally said enough when at 60K miles I had to have the camshaft replaced because the 2nd lobe from the top completely wore off. I sold the car in 1998 for $3000 with 60K miles. My good friend who bought an Accord EX coupe (MSRP was $2K more than my Beretta) 2 weeks before I got my Beretta sold his Accord 2 years later with 90K miles and got $10K for it. I'm sure the gravel roads aren't kind at all to your car, but my beautiful Prelude spent the first 2 years of its life parked on the streets of New York City (Manhattan).
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Replying to: alejandrom (Nov 26, 2008 9:48 am) If I were you I would run not walk from that store and find another one. What's the turnover rate there? |
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Replying to: nyccarguy (Nov 26, 2008 7:09 pm) I wouldn't be bragging about this POS just because it had 270k miles on her, specially after two engines and seven transmissions. That's not longevity, it's extending the life or life support. 
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I don't hate coming there because I am not afraid of you and I know it's my money. I would hope that you aren't afraid of car salesmen. Why would you? Anyhoo...your little declaration made me think of another clueless customer that walked in the other day. I'll give you the scenario.... Me: "Good afternoon. Welcome to Toyota of Blank. How can I assist you today?" Clueless Customer: "I'm looking for Salesmen X" Me: "OK...let me go flag him down for you" CC: "Thanks" Me: "He's wrapping up with a customer right now he'll just be a couple minutes. What are you guys picking up today?" CC: "Oh...we are picking up a new Scion TC for our son. He bought a used one the other day at another store and his interest rate is to high so we took it back.The rate on a new one would make it a cheaper monthly to get a new Scion" Me: "Wow....cool....while you are waiting for Salesmen X you can take a look at this certified used TC on the showroom floor." CC: "I'm starting to get really nervous...I told him that I wanted to get a NEW TC for my son....I'm getting nervous NOW." Me: "Why are you getting nervous mam?" CC: "I don't see the new Scion TC's....I'm getting nervous....he never said anything about a used car....Salemen X told me we could look at NEW SCIONS....I'm getting really really nervous". Me: "Mam...the new ones are over in the new car building over there. You are in the used car building. You don't have to get nervous. The new ones are out in front about 50 yards over there (points to the new Scions)." CC: "I don't like the looks of this....I'm still really nervous...." Me: Walks away shaking head. Whatever. I can't believe that grown men and women act like this when they walk into a dealership. What do they think is going to happen? Is some salemen going to magically make them sign paperwork roping them into a car deal that will ruin their lives? If the customers really knew what went on behind the scene they would have a very different outlook on things. More often then not the salesmen looks at the customer as more of an annoyance then anything. Sorry...but that's reality.
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Replying to: richard64 (Nov 25, 2008 6:37 am) By the way, I used to work for a German bearing company in India. They setup a new plant which was run by only 6 Engineers. The output of that plant was equivalent to an older plant that employed 300 employees. The plant was so neat and clean that you could sit on the floor and not get your clothes dirty. |
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Replying to: greanpea68 (Nov 26, 2008 11:04 am) |
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Replying to: joel0622 (Nov 25, 2008 8:32 am) Well said. I can vouch for that. |
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Replying to: chikoo (Nov 26, 2008 7:38 pm) 
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I would have fired him the minute I found out he was cherry picking If you knew anything about the business then you know that everyone cherry picks. Watch the salesmen suddenly have to go to the bathroom when certain people pull up to the dealership. |
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