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Stories from the Sales Frontlines

48021 messages,  Last post on Dec 01, 2009 at 8:07 PM

You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester

What is this discussion about? Car Buying


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#36470 of 48021
Re: different customers? [golic] by joel0622
Nov 26, 2008 (2:43 pm)
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Replying to: golic (Nov 26, 2008 10:07 am)

Not a dumb question at all. Those folks are here every day when we turn the key and still continue to keep us past closing several nights a week.
 
Since the first cave man built the first wheel to to trade for 3 fur pelts they have been there. A guy who knows it takes 3 furs to buy a wheel but don't have any.
 
The thing that keeps you going in this biz is hope. The hope that you can turn a squirrel into a buyer. It happens occasionally, that is why we all hang in there with them every day.
 
On days when there is a larger amount then usual on the lot my GM will ask who ran into the oak tree down the street and knocked all the squirrels out.
#36471 of 48021
Re: [oldfarmer50] by richard64
Nov 26, 2008 (3:00 pm)
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Replying to: oldfarmer50 (Nov 26, 2008 2:25 pm)

Like you, I know how to play the "chair" game. I'll sit for ten minutes because the salesman may really have to talk with the SM. After that, I am up and moving. I stroll the lot, visit the service department, go to the toilet, get a salesman to buy me a Dr. Pepper, stand in the middle of the showroom and call a friend just to make them think that I may be calling another dealer, visit the girls in the cashier's office, and once I knocked on the owner's door and introduced myself. That last one REALLY brings the salesman back quickly. Don't get me wrong. I try to be very nice to the sales staff. They have always been nice in return---except that one dealership that brought me to this site. You Old Timers have heard about that one enough.
 
Richard
#36472 of 48021
Re: different customers? [joel0622] by richard64
Nov 26, 2008 (3:07 pm)
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Replying to: joel0622 (Nov 26, 2008 2:43 pm)

This squirrel wants to know if you have any information for me yet. I do have some fur pelts.
 
Richard
#36473 of 48021
Re: Today [driver100] by boomchek
Nov 26, 2008 (4:05 pm)
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Replying to: driver100 (Nov 26, 2008 1:50 pm)

Wouldn't that be fun if we can take our frustrations out on an old beater. I'm sure it would erase some boredom too.
#36474 of 48021
Re: different customers? [richard64] by joel0622
Nov 26, 2008 (4:17 pm)
Reply

Replying to: richard64 (Nov 26, 2008 3:07 pm)

This squirrel wants to know if you have any information for me yet. I do have some fur pelts.
 
Sorry Bro, we have been getting after here today. I am delivering #9 for the day right now.
#36475 of 48021
Re: [oldfarmer50] by jipster
Nov 26, 2008 (4:27 pm)
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Replying to: oldfarmer50 (Nov 26, 2008 2:25 pm)

Seriously though, It does seem that "the wait" is part of the sales experience. When I last purchased my salesman disappeared into the back room for quite a while.
 
Always a good sign when they play the "waiting game" on you oldfarmer. They figure they've got a live one, soften you up a bit with their lounge lizard food... then go in for the kill. You spoiled their little party by waltzing out the door, a complete salesman to consumer 180 degree reversal... putting you in the drivers seat. A bold and brash move. You may not have realized it... but you played the "Jipst Method" to the tee. Congratulations... nice to know someone has been paying attention (at least subconsciously).
#36476 of 48021
Thanksgiving by graphicguy
Nov 26, 2008 (4:36 pm)
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Here's to all our hosts, all the posters, all the "behind the scene's" Edmunds staff.
 
Many thanks! And HAPPY THANKSGIVING!
#36477 of 48021
Waiting game by iontrap
Nov 26, 2008 (5:19 pm)
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This past Saturday I had the waiting game used on me when looking at a used Yukon. After almost 3 hours of trying to agree on numbers, they wouldn't go any lower than $27.5k on a certified 07 Yukon SLT w/37k they tryied to switch vehicles on me. Needless to say, I was a little ticked off so I told them I needed to ask my wife about it. It was almost 3pm when I got to the dealership and it was after 6pm when I finally got out of there.
The most annoying thing was the salesman constantly telling me how good of a deal the SM was offering and how he never discounts their vehicles lower than their sale price.
#36478 of 48021
Re: [alejandrom] by rogeliov
Nov 26, 2008 (6:16 pm)
Reply

Replying to: alejandrom (Nov 25, 2008 11:53 pm)

"If you been with a woman for more then a decade I can't believe that she wouldn't trust your choice when it comes to 4 wheels and a seat. "
 
It doesn't work quite like that Junior. Let me give you an example. I've been married for 30 years and a couple of months back I told my wife to take a trip down to Home Depot to check out some ceramic tile for the kitchen. She didn't want to go, felt too tired, etc. So I let it go. The next weekend I asked her the same thing. I even told her I had checked out a nice 16x16 tile that I thought would look great in the kitchen. She declined again. Finally I said to her. Look. If you don't want to go that's fine. I'm going to go and I'm going to buy the tile that I like. If you don't like it that's though s-it. I gave you plenty of chances so you've been warned. A few days later she comes over and says: "Hon, can we go look at the tile for the kitchen?" so we went to look. And in order to spise me she picks out one that's twice the price of the one I picked. Our kitchen sits in the middle of the house and there's not much natural light going to it. So what does she pick? A dark brown tile that goes fine with the cabinets but now makes the kitchen look darker than before. I had picked a nice light marble looking tile that would have lightened the room. But no! She had to have her way and now we are stuck with a dark kitchen. Tiles are pretty nice but if we don't light all the kitchen lights it looks kind of scary in there.
Heck, I showed up one night with the very first Scion xb and as I was parking it in the driveway I called her on my cell phone to take a peek. She about had a fit. "Get that ugly thing off my drive way!" Dang, I had to take the car back the next day.
The way we buy cars in my household is she tells me what car she wants, what color and what options and I go find it. In all our 3o years of wedded bliss she has only stepped foot in a dealership twice. This was back in 1980 and 1991. The first time we were both new to the car buying process and we got clubbed like baby seals. Never again. The second time she gave me the specifications, I found it, negotiated the price took the paper work home so she could sign and it's been done that way ever since.
#36479 of 48021
Re: snakeweasel & isellhondas [nyccarguy] by isellhondas
Nov 26, 2008 (6:39 pm)
Reply

Replying to: nyccarguy (Nov 25, 2008 9:33 pm)

I totally agree with you.
 
I can't tell you how many 250,000 mile Hondas I have seen that still run like new that have never had a major repair. The seats don't sag or tear and they are still rattle free.
 
Yesterday, I met one of my customers in service. The 2002 CRV that I sold him has 285,000 miles and it's only had scheduled maintenance done.
 
He told me that when he had his winter tires put on that the guy in the tire shop told him about an older CRV that he had recently been in his shop that had 430,000 miles.
 
Pretty amazing.

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