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Stories from the Sales Frontlines

48056 messages,  Last post on Dec 04, 2009 at 6:16 AM

You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester

What is this discussion about? Car Buying


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#36467 of 48056
Re: [alejandrom] by driver100
Nov 26, 2008 (1:40 pm)
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Replying to: alejandrom (Nov 26, 2008 10:41 am)

By the way....I was thinking about writing down some of my ideas for a 30 minute sitcom based around a large dealership and sending them to Hollywood.
 
Fantastic idea for a show. Lots of good material right from here, people wanting 0% financing, men having to ask their wive's opinion, kids barfing in the showroom.........
#36468 of 48056
Re: Today [boomchek] by driver100
Nov 26, 2008 (1:50 pm)
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Replying to: boomchek (Nov 26, 2008 12:37 pm)

only to be seen for a whole 10 seconds
 
Good cheap advertising. You got the right idea boom....everything helps.
 
Whatever happened to those ads with the come on down and take a few swings with a sledge hammer to this car? That might bring them in.
#36469 of 48056
Re: [exb0] by oldfarmer50
Nov 26, 2008 (2:25 pm)
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Replying to: exb0 (Nov 26, 2008 10:42 am)

"...Then they leave you by the car freezing and walk back to the store to get the keys..."
 
Don't you know, that's how they pre-qualify you. If you stand there like a fool they know you are a laydown. If you wander away and get lost you are not smart enough to read the fine print on the finance agreement. If you start crying, well, you've given the sales staff a good time betting how long you would wait out there.
 
The only way to counter this technique is to storm back into the showroom and start throwing furniture around and screaming "I'm as mad as hell, and I'm not gonna take this anymore".
 
Seriously though, It does seem that "the wait" is part of the sales experience. When I last purchased my salesman disappeared into the back room for quite a while. I imagined he was in a football huddle with the whole sales team figuring out how they would play me. I decided to counter this by looking bored, stealing coffee from the manager's office and finally walking out of the store and strolling around the parking lot. This got the desired result as my salesman came running out and told me how sorry he was for making me wait.
 
They were out with an offer 30 seconds later.
#36470 of 48056
Re: different customers? [golic] by joel0622
Nov 26, 2008 (2:43 pm)
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Replying to: golic (Nov 26, 2008 10:07 am)

Not a dumb question at all. Those folks are here every day when we turn the key and still continue to keep us past closing several nights a week.
 
Since the first cave man built the first wheel to to trade for 3 fur pelts they have been there. A guy who knows it takes 3 furs to buy a wheel but don't have any.
 
The thing that keeps you going in this biz is hope. The hope that you can turn a squirrel into a buyer. It happens occasionally, that is why we all hang in there with them every day.
 
On days when there is a larger amount then usual on the lot my GM will ask who ran into the oak tree down the street and knocked all the squirrels out.
#36471 of 48056
Re: [oldfarmer50] by richard64
Nov 26, 2008 (3:00 pm)
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Replying to: oldfarmer50 (Nov 26, 2008 2:25 pm)

Like you, I know how to play the "chair" game. I'll sit for ten minutes because the salesman may really have to talk with the SM. After that, I am up and moving. I stroll the lot, visit the service department, go to the toilet, get a salesman to buy me a Dr. Pepper, stand in the middle of the showroom and call a friend just to make them think that I may be calling another dealer, visit the girls in the cashier's office, and once I knocked on the owner's door and introduced myself. That last one REALLY brings the salesman back quickly. Don't get me wrong. I try to be very nice to the sales staff. They have always been nice in return---except that one dealership that brought me to this site. You Old Timers have heard about that one enough.
 
Richard
#36472 of 48056
Re: different customers? [joel0622] by richard64
Nov 26, 2008 (3:07 pm)
Reply

Replying to: joel0622 (Nov 26, 2008 2:43 pm)

This squirrel wants to know if you have any information for me yet. I do have some fur pelts.
 
Richard
#36473 of 48056
Re: Today [driver100] by boomchek
Nov 26, 2008 (4:05 pm)
Reply

Replying to: driver100 (Nov 26, 2008 1:50 pm)

Wouldn't that be fun if we can take our frustrations out on an old beater. I'm sure it would erase some boredom too.
#36474 of 48056
Re: different customers? [richard64] by joel0622
Nov 26, 2008 (4:17 pm)
Reply

Replying to: richard64 (Nov 26, 2008 3:07 pm)

This squirrel wants to know if you have any information for me yet. I do have some fur pelts.
 
Sorry Bro, we have been getting after here today. I am delivering #9 for the day right now.
#36475 of 48056
Re: [oldfarmer50] by jipster
Nov 26, 2008 (4:27 pm)
Reply

Replying to: oldfarmer50 (Nov 26, 2008 2:25 pm)

Seriously though, It does seem that "the wait" is part of the sales experience. When I last purchased my salesman disappeared into the back room for quite a while.
 
Always a good sign when they play the "waiting game" on you oldfarmer. They figure they've got a live one, soften you up a bit with their lounge lizard food... then go in for the kill. You spoiled their little party by waltzing out the door, a complete salesman to consumer 180 degree reversal... putting you in the drivers seat. A bold and brash move. You may not have realized it... but you played the "Jipst Method" to the tee. Congratulations... nice to know someone has been paying attention (at least subconsciously).
#36476 of 48056
Thanksgiving by graphicguy
Nov 26, 2008 (4:36 pm)
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Here's to all our hosts, all the posters, all the "behind the scene's" Edmunds staff.
 
Many thanks! And HAPPY THANKSGIVING!

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