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Stories from the Sales Frontlines

47412 messages,  Last post on Nov 11, 2009 at 7:45 PM

You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester

What is this discussion about? Car Buying


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#36444 of 47412
Re: different customers? [kyfdx] by golic
Nov 26, 2008 (10:07 am)
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Replying to: kyfdx (Nov 26, 2008 9:55 am)

Ok - dumb question......I know the economy is in the tank..and no one is buying anything and even those that want to buy something can't get credit.
 
I was just curios- if the people who are walking in these days are at least more quality people who are at least serious about buying. As in, did the drop in foot traffic at least remove the time wasters?? OK --I can't explain this question....its dumb, i withdraw!!!
#36445 of 47412
Re: [alejandrom] by driver100
Nov 26, 2008 (10:09 am)
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Replying to: alejandrom (Nov 26, 2008 9:48 am)

It's a dealership that still holds onto those "old school" techniques from the 70's and 80's.
 
I am with you on this part alej. It sounds like you are not compatible with this dealers methods. I always say I can't sell something I wouldn't buy myself. The 2nd part of that is I have to be able to sell it my own way, truthfully and honestly. I make the best case iIcan for my product that I believe in...then let the chips fall where thay may.
 
I have worked for companies that were a throw back to the 1930s. Can't do it. These dinosaur companies probably won't survive that way and in fact the last 2 I worked for are out of business.
 
Sounds like you need to find a dealer that is compatible with your sales philosophy.
#36446 of 47412
Re: different customers? [golic] by kyfdx HOST
Nov 26, 2008 (10:15 am)
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Replying to: golic (Nov 26, 2008 10:07 am)

No.... the question was literal..
 
2.5 years between posts? Where have you been?
#36447 of 47412
Re: different customers? [golic] by driver100
Nov 26, 2008 (10:18 am)
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Replying to: golic (Nov 26, 2008 10:07 am)

Gloom deepens in U.S. as consumers hold back
MARTIN CRUTSINGER
golic, just to bring you up to date:
 
Wednesday, November 26, 2008
 
WASHINGTON — The government released a quartet of reports Wednesday that paint a bleak picture of the nation's economy: Jobless claims remain at recessionary levels, Americans cut back on their spending by the largest amount since the 2001 terrorist attacks, orders to U.S. factories plummeted and homes sales fell to the lowest level in nearly 18 years.

 
I know, you admitted your mistake....just joking, it's a reasonable question.....
As in, did the drop in foot traffic at least remove the time wasters?? OK
#36448 of 47412
Re: [alejandrom] by dino001
Nov 26, 2008 (10:29 am)
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Replying to: alejandrom (Nov 26, 2008 9:48 am)

I had a feeling your place was like that. You sound you don't want to be like them, but their ways and attitudes already sank in you quite a bit. If you don't want to be like "them", the only thing you could do (for your own sake) is leave that place as soon as practical ans find another place that has its ways more compatible (hint: lower volumes, more family-oriented, just like one that sold me my Subaru). You may need to take initial hit in your pay, though.
#36449 of 47412
Re: Tired of selling cars.... [dtezla] by oldfarmer50
Nov 26, 2008 (10:33 am)
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Replying to: dtezla (Nov 26, 2008 8:38 am)

"...If you're letting someone come in & drive 7 different vehicles before "selling" them something..."
 
Didn't we have some "expert" car buyers who said that making the salesman invest time in you was the best way to get a good deal? Maybe that's who he's seeing in his store. These folks must figure that they should spend a couple of hours before they get down to brass tacks.
 
"..I miss the car business the more I think about it..."
 
I could come over to your house and drive all your cars around if it would help.
#36450 of 47412
by alejandrom
Nov 26, 2008 (10:36 am)
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The thing is...this dealership is really successful.
 
I think that location and product have A LOT to do with it but it still doesn't take away the fact that we are a very successful dealer. We are located in a pretty affluent neighborhood and these people have the chop to buy Toyotas and they also stay loyal to the brand. We are on pace for 350 cars this month.
 
Still pretty good.
 
Like I said before.... a guy like me can make 65 stacks doing a job I can't stand. But when the money dries up and the gross is down this job takes on a very different tone.
 
Last year there were salesmen making over 120K. That is absolutely crazy money in this profession. Of course...there were only two guys making that money while the rest of the staff was around 40-50K. I was a little above average because I was in the used car department.
 
Anyhoo....I have the day off today and Thanksgiving is tomorrow. Maybe Friday I can go back and put together a deal or two and make some money for Christmas.
 
Gooble. Gooble.
#36451 of 47412
Re: different customers? [kyfdx] by golic
Nov 26, 2008 (10:39 am)
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Replying to: kyfdx (Nov 26, 2008 10:15 am)

Out of the car market and with trying to focus on career and juggling kids in sports, there is only so much time in the day to surf the internet. I really enjoyed reading this forum,but for awhile just felt I had little to contribute.
 
Now that my '05 Pilot lease is up in February, I am back doing my research and getting a feel for the current market - I don't want to be the "guy" you guys rant about. I understand your woes and just doing my research so when I pull the trigger it makes for a fast, everyone is happy transaction.
 
I enjoy this thread to give me tips, such as I promise you guys, I won't give the sales guy "I have to check with the wife" spiel when I am shopping. And I swear I won't leave in a huff If i can't get 0% financing!!!
 
It's good to be back...
#36452 of 47412
by alejandrom
Nov 26, 2008 (10:41 am)
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.I miss the car business the more I think about it
 
No...you don't.
 
I was in the Marine Corps for 4 years and sometimes I wax poetic about the god ole days back in the Corps. Then I snap back and realize that 18 mile humps carrying a base plate for the mortar was not fun.
 
Just imagine working a "bust out" (12 hour shift) and talking to two credit criminals and a guy who is going to wait to buy until after the auto show and you will snap back to reality real quick.
 
By the way....I was thinking about writing down some of my ideas for a 30 minute sitcom based around a large dealership and sending them to Hollywood.
 
Good idea for a show or what?
#36453 of 47412
Re: [alejandrom] by exb0
Nov 26, 2008 (10:42 am)
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Replying to: alejandrom (Nov 26, 2008 9:48 am)

My local Toyota store is like that. I would never buy from them, but when I want to “stroke”, that’s where I go.
 
I have noticed that the salespeople are getting very smart there. They “up” you in the parking lot and take you straight to their car lot. They would walk with you through the inventory and have you pick a car out for a test drive. Then they leave you by the car freezing and walk back to the store to get the keys. After the test drive, they feel you out to see if you are a real buyer, if not; they leave you in the parking lot and walk back to the store through the service area. The SM doesn’t even realize that they had a “customer”.

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