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Smart Shopper Stories from the Sales Frontlines
48014 messages, Last post on Dec 01, 2009 at 7:19 AM
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Replying to: armadilloal (Jul 07, 2008 10:33 am) -moo |
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| for a reason. They were off-topic (+more). Anyone think that a summer re-run of the conversation is going to stay up longer? | |
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Doesn't happen too often but had one like this about 3 months ago (before we had Challenger pricing): Custy walks in and has no time to sit down or look at anything and its five minutes before closing time. He says: I want to buy a Challenger, and my father wants a Wrangler (father was not with him). What can you offer at what prices? Ok, let's do one thing at a time I told him. Challenger will be out in a few months, and I don't have pricing yet. If you like I can call you when I get more details, or if you really must have one when they come out you can put a refundable deposit on one and go from there. He says, "no if your price will be too much I will get one from the US." I tell him all preorders in the US are spoken for, as far as I know. So he says he won't put any money down unless he drives one, and asks me to let him know when the first one arrives so he can take it for a good test drive. I tell him that the first one that arrives will most likley be sold to someone that put a deposit on it. If he must test drive one, he''ll have to wait for an 09 to arrive late in the year. Not too happy, he says he'll just buy one in the US. I said ok, let's move on to the Wrangler for your father. What information can I provide you with about a Wrangler that your father wants? "Well, I want to know what's your best deal is on one, I'm gonna give him some pricing and if your price is good then I'll send him your way. So I ask him: What model, and options does your father want in his Wrangler? He says he doesn't know and just asks for a quote from me. I explain to him that there are hundreds of combinations one can get on a Wrangler. Does he want the 2 door, 4 door, auto, or stick, soft top, hard top, or both? Does he want a base, Sahara or a Rubicon? Will he be offroading? Does he need a towing package? Does he want the MyGig Navi? Does he need a power group, or a/c? I tell him, why don't you give me his number so I can call him and find out exactly what he needs so I can help him better. Customer gets frustrated, and asks why I just can't give him a quote. I tell him what they start at and what they top out at, but as for a quote I need more specific info as to what he wants, otherwise I can spend 8 hours printing a whole book with the endless option combinations. Then he tells me that his father is also looking at a Ford truck, so he's not sure what he wants. Now 'm thinking ok, what's the whole point of going through this excercise, if he has no clue as to what his father wants in the first place. So I ask him for his own number, and that I'll let him know about the Challengers. I give him my card and a Wrangler borchure, and tell him to get his father to call me as we can beat any price quote he'll receive. After a few weeks I don't hear anything from the dude, so I call him and turns out he gave me a wrong number.   Sometimes I don't understand people. I'm willing to give them whatever info they need, but they need to help me as well. "Help me help you I say!" 
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Replying to: boomchek (Jul 07, 2008 12:33 pm)  and not Salesman 
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"...I have called my co-workers everything but human...jumped up on the meeting room table...showed off body parts...bail any one of them out of jail..." Do I need a bullet-proof vest to shop at your store?
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For me any of the Chrysler/Dodge/Jeep Srt models and the Subaru Sti/Turbo models always make for a nice choice when it comes to picking out a new demo I love getting a new car every week 
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Replying to: oldfarmer50 (Jul 07, 2008 1:22 pm) No, but a good sense of humor helps! All of my guys are good boys that are just a bit "enthusiastic" sometimes in their off hours pursuits. I am sure deskman would appreciate the "personalities" that we have. |
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Replying to: mackabee (Jul 07, 2008 9:04 am) BTW, thanks for serving as Spelling Director in my absence. Deskman is incorrect about one thing. Though this site is primarily for salesmen, consumers have been welcomed here. Our participation has given the thread a kind of balance---done in a friendly and humorous way. I would hope that this arrangement would continue. To stay on topic: We decided to travel beyond West Palm Beach. We went on to Key Largo and Key West. We enjoyed Jimmy Buffett's, Sloppy Joe's, Fast Buck Freddie's, Hemingway's home, the Little White House, etc. I drove the Explorer 2,100 miles and spent $372.50 on gas. I averaged 19 mpg. The trip was well worth the money spent. The Explorer didn't have one problem. It was all of that good maintenance that Joel recommended to me months ago. I hope that all of you had a good 4th of July.  Richard
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