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Smart Shopper Stories from the Sales Frontlines
48056 messages, Last post on Dec 04, 2009 at 6:16 AM
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Replying to: madmanmoo (May 19, 2008 11:22 am) Richard |
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To our wonderful Hosts: Have you noticed that on the subject line, the sender's name is running in to "save, edit, and reply"? Considering how "off topic" some of us have been lately, who are we to complain?  Richard |
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Replying to: greanpea68 (May 19, 2008 11:30 am) My "buddy" Frank sold a used Sienna to a young Hispanic customers. He worked them for two days. First night they were in together and took the van overnight. The next day he returned the van and did a little more negotiating. That evening the wife comes in by herself trying to get a better deal and he tells her this: "Look I went in there to fight for you. I got them to take $500.00 off the price. I've spent all this time with you so I have to be compensated for my time." So she says, "In other words you want a bigger commission right?" and Frank says. "Oh no ma'am I'm not on commission. I get paid a salary."  Me and my buddy Tiny are in the next cubicle and hear every word and just shake our heads and roll our eyes. After the customer is gone we see him outside and say: "So you're on a salary? How much are they paying you?" he laughs and thinks we are joking. "I had to sell a car." he says. And Tiny tells him "So you are saying it's ok to lie to a customer." more as a statement than a question. So Frank says "I didn't lie to her, I just stretched the truth a bit." and I say "It sure sounded like lies to me." and he walks away. And for you baseball fans, here's a nice collector's card! 
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Replying to: jipster (May 18, 2008 1:54 pm) The only time I was able to get a kid kicked off my bus on the spot was when a fine young man pointed a gun at my head and told me to "Get moving or I'll blow you away". The gun turned out to be a replica. I was not amused.  Speaking of guns, have any of the sales folks ever had a customer use a gun as a bargaining tool? |
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Replying to: isellhondas (May 19, 2008 11:51 am)  Funny we haven't seen anymore posts from him. Don't you think?
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Replying to: richard64 (May 19, 2008 1:45 pm) Personally I go to the dealer with the best coffee. French Vanilla, Espresso, big ADM...fine. If I go to one with crappy coffee I wouldn't take the car for free. Customers are allowed to be picky, and so are salespeople. It's still a free country. If you don't want my business, that's OK. I had a dealer once tell me that paying cash was bad for him because he made less. Fine, later on you...or not. Honda dealers (at least the one and only that I went to) were rude and cocky. I had a 4 yr old Mustang GT when GTs were hot. He acted like he didn't want it on his lot. Great. Checkered Flag Toyota (where Mack works) liked it on their lot just fine. Traded for a 4Runner and my first stop on the way home was the Honda dealer. I said "manager here"? guy says yes, back there. I went in and thanked him for lowballing my Mustang and putting me in a 4Runner instead of a Pilot. He then came outside to see the 4Runner and question the benefits over the Pilot. Big mistake. 4Runner sells about 6 to every Pilot and for many reasons. Sometimes a customer just wants to be right whether it costs more or not. Then sometimes they can be right and make a better deal.
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Replying to: jescue (May 19, 2008 8:43 am) Why do you keep going back to a dealer that treats you so bad? |
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Replying to: houdini1 (May 19, 2008 1:59 pm) I agree with that...  I was trying to give the kid the benefit of the doubt but... I don't know why I tried. By the way you guys were right. He did state that while the salesguy was talking to the desk he got up walked right. "WE HAVE A RUNNER !!!  " I can only assume he was venting or something.... the kid does have over 600posts Did you read his post on the Pontiac Good luck kid  GP |
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Replying to: mackabee (May 19, 2008 2:23 pm) Are you kidding me? LOL... Nothing for nothing but I have worked with retards like that before and the only thing it does is make the whole dealership look bad. We had this one tard who started on presidents day weekend. Now granted we had pizza and sandwhiches delivered for customers to eat while they were here. Only a one time special ya know what I mean. Well 6 months later on his service walk I hear him telling the customers that we get bagels for breakfast and pizza for lunch for the customers.... Needless to say he didn't last long.... I had to say something to him because I knew one day I would her customer ask me "Where's the beef?"  GP
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Replying to: bvdj84 (May 19, 2008 8:26 am) Maybe you are not "Honda material". After all, they can't sell to just anyone. They have the best cars in the world and they are probably worried that the average bum will screw up the look of their fine rides. When I was looking for a sporty coupe I stopped to look at an Accord coupe. I had to beg the sales guy to re-attach the battery cables so I could see if the seat would go low enough for me to fit inside. The faces he made told me that I was not Honda material. So I left, weeping, and purchased a less exclusive car.  I suggest you do the same. |
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