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Smart Shopper Stories from the Sales Frontlines
47956 messages, Last post on Nov 28, 2009 at 9:03 PM
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I went car shopping for my brother last week. They decided that it was time to get a new minivan. My dealership owns about 13 dealerships in the Metro Atlanta and a Honda store was one of them. I knew that I got an "employee" deal and called up to the dealership to see if I could pass that along to my brother. They said sure and to come on down. I checked their preowned lot and saw a couple that I thought were a good fit. If any of you remember from my earlier stories, "Psycho Salesman" works there now. I called him directly and inquired about 2 vehicles that were on his website. One had very low miles and the other was in the low 30's. He checked on the low mileage car and told me that it was sold, but that the other model was still available and looked in great shape. I told him I was going to come down and take a look. When I arrive, I find that the Odyssey is on the back line and the entire bumper is caved in. He seems nonplussed when he sees it and says the lot boy did that that AM. Okay........ We try to find something that I think my brother and sister-in-law will like, but everything looks super rough and way overpriced. Even with my "employee" discount. I ask what the certified warranty covers.... he doesn't know. How long does it last? Doesn't know. What's the special rate that's being offered? Doesn't know. The weirdest part is, he just tells me to go to the website and look it up. This is with U/C managers standing feet away from him! I won't ramble on too much, but the experience was less than fantastic. His idea of telling me that I'm getting a deal is letting me know that I didn't have to pay the junk fees that the dealership normally tacks onto their cars. $699 Appearance package....... Looks like I'm either finding another salesman or another dealership. I feel for you folks out there shopping right now. Make sure to find a decent salesman, because it's the difference in a great/bad experience. On a bright side, I suppose these bad salesman make my job that much easier.  -moo
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Replying to: british_rover (May 19, 2008 11:00 am) He sounds like he has a major chip on his shoulder along with a bad attitude. It's like "How DARE they not accept my INVOICE offer on a brand new Accord?" He actually WALKED OUT on his salesperson who was in there fighting to get his offer accepted? And HE was mad?? not a person I would want for a customer!
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Replying to: british_rover (May 19, 2008 11:14 am) Say, for the sake of argument, I'm trying to compare apples to apples here. On that car what do you figure certification is worth? Man, I shouldn't have driven by there. I really like that thing....
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Replying to: isellhondas (May 19, 2008 11:24 am) |
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Replying to: madmanmoo (May 19, 2008 11:22 am) Good to hear your breathing Moo- There is a toyota store the next block down from us. Wheen someone says they are looking for toyota I stress that they go look at it right away at this dealership. 8 Out of 10 times when they actually go they will come back upset about the way they were treated. It may be a mini deal but a deal is a deal. GP
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I understand it may take a while for customers to come back from the desk with offers. What people forget is there may be 2 desk guys trying to do numbers on 12 sales people. Run credit, appraise cars, look at whats available, call whole salers, refilling the printer machine and the list goes on. As frustrating as it may be for the consumer it is also frustating ( only speaking for myself ) the sales person. I know every second counts when I have a customer is in front of me. But it does take time. As for the young kid who walked out I took his story as the negotiations were over and it was time to leave but after hearing other responses i am wondering if the sales person was working with the desk to get his payments lower. Which very well may have been the case. These youngsters today may be a little inpatient after growing up with everything available at the click of a button.  GP
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Replying to: fezo (May 19, 2008 11:25 am) On a car like a Volvo I guess a certification is worth a couple of thousand extra but probably no more.
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Replying to: british_rover (May 19, 2008 11:44 am) Now don't get your hopes up but what's the deal on yours? Color, etc?
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Replying to: greanpea68 (May 19, 2008 11:38 am) Is that a reason to pout and get mad especially when another dealer offered to sell it for that price. Kinda makes you wonder?
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Replying to: fezo (May 19, 2008 11:25 am) I had 2 issues with my T5 that were covered under the extended warranty within 100k miles and those cost the warranty company about $350 total. by the way, expect about 24 mpg, and premium is recommended. |
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