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Smart Shopper Stories from the Sales Frontlines
48090 messages, Last post on Dec 05, 2009 at 5:45 PM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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Replying to: snakeweasel (May 17, 2008 4:22 pm)  You know, like crayons, chalk, scissors, construction paper, bulletin board paper, etc.  Richard |
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| I am in the car businees now and have 10 years experience in everything form sales to finance to sales manager...I am currently an Internet Manager for a HUGE company. My companies pay structure is desinged around the percentage of satisfied clients that complete the survey. If we fall below 92% average...we lose a huge chunk of pay. One bad survey out of 10 takes costs severely. While we desperately try to satisfy all our clients, the truth is some are going to hammer us on the survey. That is totally unacceptable in the car world today. The sad reality is a common way to get a decent survey is to bribe them with a free tank of gas or some other non cash item. While I am highly impressed with the number of salesman that do not partake in this bribe, I have to admit that the average salesman is pressured from upper management to call every client and offer them this or some other freebie in return for the actual survey...to completed by the salesman and then mailed in to the manufacturer. The manufature is catching on and has automated the system to offer online surveys emailed to you. I only write this to underline the importance of the survey to a salesman's compensation and job security. You have a lot of power so please use it wisely. | |
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Replying to: godistoocool (May 17, 2008 9:11 pm) You cannot lose what you have not earned.  tidester, host SUVs and Smart Shopper
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Replying to: godistoocool (May 17, 2008 9:11 pm) Not saying that every dealership does this and even those that do and get away with it still believe that the salesperson should get a perfect survey? Or do these stores that actually encourage these practices immune or simply don't care about surveys? The only reason I ask is that in my opinion it is unreasonable to expect a good survey if the customer felt intimidated, insulted, or taken advantaged of. Then again a tank of gas is worth more each day.
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Replying to: mackabee (May 17, 2008 6:46 pm) I mean they make CAI and coffee cans for Corollas how much more could it cost to make one for a Hyundai?
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Replying to: godistoocool (May 17, 2008 9:11 pm)
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Replying to: geffen (May 18, 2008 5:06 am)
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Replying to: tidester (May 17, 2008 9:15 pm) I know it may be a heresy to say it here, but it appears to me more and more that the salespeople might be better off (at least in terms of achieving balance)considering the money NOT THERE FOR THEM at the first place - and if they get it great, if they don't - well, life goes on. I would not plan my mortgage payments on those CSI bonus payments, if I were in the frontlines, anyway.
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Replying to: godistoocool (May 17, 2008 9:11 pm) I have never been in the selling business, but looking at it from the consumer side You are really at my mercy. Lets see: I need a car and I know what I want. I know I’ll be putting out about $5000 up front and will be stuck with $500 a month payments for the next 6 year. You sell me the car and do a wonderful job BTW, I take it home. It’s a great car, looks good, I could not be happier. Several days later or two weeks later the survey shows up in the mail. I sit down to fill it out and you start to think back: Gee, The coffee was not that good. Or he/she had to take a phone call while helping me, or I should have got grey instead of blue. Awww screw this guy, I’ll never see him again…. all zero’s I perceive your employer as not having a very high regard for the people that allow him the ability to buy a better brand of Scotch. |
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Replying to: houdini1 (May 17, 2008 10:53 am) That's what's called "Putting someone together" This is another term that is used in the business that I don't it think has been mentioned yet  GP
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