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Stories from the Sales Frontlines

47966 messages,  Last post on Nov 29, 2009 at 9:28 AM

You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester

What is this discussion about? Car Buying


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#28673 of 47966
Re: Tug Races [jkinzel] by fezo
May 10, 2008 (2:57 pm)
Reply

Replying to: jkinzel (May 10, 2008 2:46 pm)

Man, that sounds like fun. I'm on teh wrong coast...
#28674 of 47966
Re: Annoying things dealers do/customers do [fezo] by oldfarmer50
May 10, 2008 (3:22 pm)
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Replying to: fezo (May 10, 2008 2:34 pm)

"...I could see where a good web site would be pretty expensive to set up..."
 
Are you sure? Every morning when I get up at 5 AM there is an infomercial on TV staring two large breasted women with low cut tops. They say it only costs pennies to set up a web business and start making BIG, BIG, money. Maybe the car dealers should watch more TV early in the morning.
 
I would post more info on this but I always switch over to the "Girls Gone Wild" infomercial before I can write it down.
 
Or perhaps you could just hire sales staff that looked like these early morning babes.
#28675 of 47966
Re: Annoying things dealers do/customers do [jmonroe] by micosilver
May 10, 2008 (3:54 pm)
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Replying to: jmonroe (May 10, 2008 2:24 pm)

I’m not sure what point you’re trying to make unless it’s that there are strokes out there playing games. I think everyone knows that. Now, as a car dealership, if you’re going to say, “that’s why I don’t care about doing business over the internet”, that is certainly you’re choice.
 
No, that is not what I am saying at all.
What I am saying is that if you want to be taken seriously - you have to do more than choose a model and hit "Submit". I know that everybody here know exactly what they want, and the submit detailed requests with all the information, but in real life people don't do that. People will say: "I might buy in 4 months, so just give me a quote for Audi A4", and they get offended if I don't jump over and give them a detailed quote right away.
#28676 of 47966
Re: Annoying things dealers do/customers do [micosilver] by jmonroe
May 10, 2008 (5:11 pm)
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Replying to: micosilver (May 10, 2008 3:54 pm)

People will say: "I might buy in 4 months, so just give me a quote for Audi A4", and they get offended if I don't jump over and give them a detailed quote right away.
 
Ok, I got ya now. A detailed request for info should get a detailed response.
 
Now, if I were in the biz, that 4 month thing would be put on the back burner for sure. If they're fishing early they wouldn't understand how the biz/product turnover/availability at the time they might decide to buy will be and they probably can't be educated to any of this. When I started via the Internet, I made it clear to the dealer that I was buying NOW.
 
It sounds like this type of buyer shops for cars like they shop for refrigerators.
 
jmonroe
#28677 of 47966
Re: Annoying things dealers do/customers do [jmonroe] by mackabee
May 10, 2008 (9:13 pm)
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Replying to: jmonroe (May 10, 2008 5:11 pm)

When I was running the internet department at my store I would send price quotes on cars that actually existed and not on dream cars that could be configured on kbb or msn but would never be built. The new GM had a problem with me giving quotes and wanted me to just get them in. I told him that what reason would they come in for if they didn't get what they asked for? Needless to say I left and went elsewhere. At the other store I would still be internet mgr. except the current GM was so far behind the times that he did not want to invest in software to handle the e-mail requests. They had R&R CRM software which IMHO is a piece of doo doo. Too complicated and it keeps you away from the floor too long. Autobase was/is very simple to use but they did away with it.
At my original dealership they use R&R CRM and they finally realized it's crap and are scraping it starting monday. We are now getting the latest internet sales wonder: iMagiclab.com another web based crm.
#28678 of 47966
Re: Do salespeople make money on below invoice deals? [mackabee] by houdini1
May 11, 2008 (6:04 am)
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Replying to: mackabee (May 09, 2008 9:19 pm)

Mack, looks like we are both quite the literary sort. I just finished my first book last year....I enjoyed it so much I think I will read another one this year.
#28679 of 47966
Re: Do salespeople make money on below invoice deals? [mackabee] by geffen
May 11, 2008 (6:07 am)
Reply

Replying to: mackabee (May 09, 2008 3:27 pm)

I may have missed something in the posting, they agreed to take the fabric protection and sealant and then when they're walking out to take delivery they decided they didnt want the additions? was it just included in the deal?
#28680 of 47966
Re: Sales story [venture] by chikoo
May 11, 2008 (8:15 am)
Reply

Replying to: venture (May 09, 2008 7:41 pm)

and will be priced around the Nissan GT-R.
 
will it equal the GT-R handling/times?
#28681 of 47966
Re: Do salespeople make money on below invoice deals? [obyone] by snakeweasel
May 11, 2008 (1:07 pm)
Reply

Replying to: obyone (May 09, 2008 3:35 pm)

Sorry even in Vegas its $600.
#28682 of 47966
Re: TV had a story on MPG [mako1a] by snakeweasel
May 11, 2008 (1:12 pm)
Reply

Replying to: mako1a (May 09, 2008 7:07 pm)

Does 2 to 3 MPG really make that much difference?
 
Do some people yes, thats why things get priced at $9.99 instead of $10.00. Its all perception.

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