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Stories from the Sales Frontlines

47903 messages,  Last post on Nov 25, 2009 at 9:51 PM

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What is this discussion about? Car Buying


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#28304 of 47903
Re: The perfect customer....part deux. [dino001] by oldfarmer50
May 01, 2008 (8:27 am)
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Replying to: dino001 (May 01, 2008 6:55 am)

"...cars at that price should come with mats..."
 
My Mitsu came with free mats. The Nissan I was cross shopping charged $175 for the mats.
 
Some times that nickel and dime stuff can come back and bite you.
#28305 of 47903
Re: The perfect customer....part deux. [tjc78] by isellhondas
May 01, 2008 (8:28 am)
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Replying to: tjc78 (May 01, 2008 8:03 am)

Nothing is ever free.
 
For many years, hondas didn't come with floor mats.
 
We automatically installed them in every car and charged the customers for them. Once in awhile we would get a really cheap customer who didn't want to pay for them and we would simply pull them out.
 
We would hear..." You would THINK Honda would include a lousy set of floor mats in the price of the car".
 
People would whine...
 
So after years of telling Honda this, they simply raised the price of their cars, and installed floor mats. Good move and Toyota should do the same thing!
#28306 of 47903
Re: The perfect customer....part deux. [oldfarmer50] by jescue
May 01, 2008 (8:29 am)
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Replying to: oldfarmer50 (May 01, 2008 8:27 am)

Floor mats are extra on all our Porsches. I delivered a 911 Turbo a week ago that was $150,000. The mats were an extra $150.
#28307 of 47903
Re: The perfect customer....part deux. [oldfarmer50] by isellhondas
May 01, 2008 (8:31 am)
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Replying to: oldfarmer50 (May 01, 2008 8:27 am)

Sorry oldfarmer, they weren't "free". You paid for them.
 
I agree, it's the perception that matters.
#28308 of 47903
Re: Recent experience [jipster] by british_rover
May 01, 2008 (10:03 am)
Reply

Replying to: jipster (Apr 30, 2008 10:09 am)

Well many times a carfax report will pick up when the car is brought into the country if it was an import and the VW is.
 
The report might also pick up when the dealer puts it out on the lot for sale and when the PDI is done. That is three right there but I have sometimes seen as many as five carfax records on a car before the record showing that it has been titled pops up.
 
If a car was traded from another dealer the MSO was reassigned and that could show up as well.
#28309 of 47903
Floor mats...l by mackabee
May 01, 2008 (10:14 am)
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We order all our vehicles with floor mats. Once in a while we let one slip or the port may be back ordered which has been the case with the new Highlander.
 
 Mack
#28310 of 47903
Re: The perfect customer....part deux. [jescue] by jmonroe
May 01, 2008 (10:15 am)
Reply

Replying to: jescue (May 01, 2008 8:29 am)

Floor mats are extra on all our Porsches. I delivered a 911 Turbo a week ago that was $150,000. The mats were an extra $150.
 
I agree with ‘isell’ that nothing is free but with a car that costs $150K, to then tell the customer that mats will cost him $150 (0.1% of the cost of the car) seems pretty petty on the part of Porsche to me. Just add the cost into the price of the car and be done with it. We’re talking about a Porsche here not a Hyundai.
 
I’m sure if the customer said, “I want the mats free”, most salesman wouldn’t kill the deal because of this. Porsche is putting their salesman in a bad position over this penny pinching item. It would make me wonder, ‘where else are they pinching pennies’?
 
jmonroe
#28311 of 47903
Re: The perfect customer....part deux. [tjc78] by mackabee
May 01, 2008 (10:16 am)
Reply

Replying to: tjc78 (May 01, 2008 6:42 am)

Someone dropped the ball on this one. A set for a third row Highlander is $225.00.
 Mack
#28312 of 47903
Re: The perfect customer....part deux. [jmonroe] by jescue
May 01, 2008 (10:21 am)
Reply

Replying to: jmonroe (May 01, 2008 10:15 am)

I agree, they should be standard. We order them on everything and it is never an issue, but at that price why not include them in the base MSRP.
#28313 of 47903
Re: The perfect customer....part deux. [jmonroe] by british_rover
May 01, 2008 (10:22 am)
Reply

Replying to: jmonroe (May 01, 2008 10:15 am)

Floor mats aren't included with Land Rovers either but we are required to put them in all new deliveries as part of the Land Rover Way. Sales has to eat the cost of the floor mats.

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