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Smart Shopper Stories from the Sales Frontlines
48021 messages, Last post on Dec 01, 2009 at 8:07 PM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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Replying to: capitano (Jul 31, 2006 1:46 pm) |
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Replying to: lemmer (Jul 31, 2006 12:28 pm) ???? What Carmax should have done is explain they're covering their rump by overcharging and you'll get the money back from the loan company later if you haven't bounced a payment or skipped the last payment. A little explanation would go a a long way. I'd react the same way and wouldn't go back, after I let them know what I'd caught them doing. |
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Replying to: british_rover (Jul 31, 2006 8:31 am) Would you say that the image that some people have about Range Rover has changed since Ford bought them out?
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Replying to: mac24 (Jul 31, 2006 11:21 am) I have a friend who is hoping to scrape enough money together for a new Base Cobalt, and hopes to trade in her 1994 Cavalier. She counts every dollar like it is her last, so to her she is 'funny' when it comes to her money. |
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Replying to: mazda6iguy (Jul 31, 2006 4:55 pm) mazda6guy... I don't know what British_Rover will say but it made a difference for me when I decided to buy a Land Rover (2006 LR3 HSE). I figured that the quality would be better than in the past which it appears to be true. I have had not one bit of trouble with mine in 8 months of ownership. I have never owned a Land Rover before and traded in my 2002 Mercedes ML500 for it and I'm very pleased. Mark156 
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After reading about 30+ of the most stomach-churning stories of people being criminally taken advantage of, I noticed that the dealerships failed in five areas. 1. Sales people who lack the basic social skills of a monkey. 2. Misleading advertising (radio in particular) that offers set amounts for any car pushed, pulled, or towed in. However, salespeople pretend to not know about the ad, or they claim it applies to something other than what the buyer has. Under normal circumstances, these types of misunderstandings happen. BH takes it to another level, calling customers liars when they repeat the ad they've heard. 3. Taking trade-ins but failing to pay them off in a timely manner or at all (wrecking havoc with credit.) Buyers may end up not having a new car as financing falls through and new car is taken back. Then they have their old car repossessed because 1-2 monthly payments have not been made. Sometimes they don't even bother to change the trade-in's title over, but sell it to someone else anyway. Then the new buyer has a big hassle. ***4. Used cars that are advertised as new (mileage recorded incorrectly and sent to DMV; MSRP sheets not posted on "new" cars; cars previously titled that are sold as new; huge mileage cars sold as demos.) ***5. Deceptive financing practices (offers to approve anyone and then blaming their non-approval on the buyer's already disclosed bad credit; "done deals" with signed contracts & cars taken possession of >before actual approval for finance) They have truely raised this to a new art form by manipulating and falsifying credit appl. info. to get pre-approval. The funny thing is that the credit co. sometimes calls the buyer to verify the info. I guess BH expects the buyer to keep up the lie. These "oopsies and misunderstandings" have to be approved of by management. I bet they are even teaching these tricks in training. Yet due to overburdened state attorney generals and signed arbitration contracts, very little is done. All I could find were fines paid to the state, none to individuals. And still, they sell thousands and thousands of cars a year!
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Replying to: snakeweasel (Jul 31, 2006 5:12 am) Now I live in a smaller town in a different state, not far from Bend. Some would consider it metro and they even complain about the traffic, but I just don't get it. To kind of make this post on topic, I have yet to visit the dealers here, but there is only a couple BIG dealers that sell all different types. One sells Fords to Kia's and Hyndias the ither Dodges, Honda'a and Toytotas. A smaller Chevy dealer. But not a whole lot of selection. When I get ready to purchase my next vehicle I may just go back to AZ where I can have my pick of Dealers and or vehicle. But that all depends on what I am looking for I guess.
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Replying to: roundtrip (Jul 31, 2006 6:19 pm) We need a "deep-throat" from inside Bill Heard.
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Replying to: roundtrip (Jul 31, 2006 6:19 pm) The Bill Heard dealerships are good at knowing how to push its sales practices to the very edge to maximise profit...without becoming unlawful. |
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Replying to: the_big_al (Jun 27, 2008 3:16 pm) Its the 14th largest with about 3.25 million. As I said we have suburbs here that have more than 100,000 so I really don't see 100,000 population as large for a metro area. When I get ready to purchase my next vehicle I may just go back to AZ where I can have my pick of Dealers and or vehicle. Wouldn't it be easier to go to Portland?
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