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Stories from the Sales Frontlines

47863 messages,  Last post on Nov 24, 2009 at 5:07 AM

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What is this discussion about? Car Buying


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#26206 of 47863
Re: Mad customers take action? [dhamilton] by qbrozen
Mar 04, 2008 (9:24 am)
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Replying to: dhamilton (Mar 04, 2008 7:02 am)

I've had customers burst in to tears over their trade.
 
I once had the privelege of witnessing someone absolutely flip out over their trade value. I thought it was going to come to violence.
 
My wife and I were sitting down discussing numbers on a new Trailblazer. I don't know what transpired, but the guy at the next desk just lost it. Started yelling about how they are trying to rip him off. He quickly got up, knocking his chair over, and stormed out. Got in his car, but then thought better of it, so he drove up to the doors, got out again, opened the door, and yelled into the showroom about how the place is a ripoff and everyone should go to XYZ motors, where he is headed now.
 
The salesman we were with was embarassed (he was green). I just looked at him and started laughing. I then told him he'd better watch his step or I'll do that next.
#26207 of 47863
Re: Mad customers take action? [jasongauthier] by kyfdx HOST
Mar 04, 2008 (10:19 am)
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Replying to: jasongauthier (Mar 04, 2008 9:02 am)

That's the best post I've seen in months... and, you just got here...
 
See, guys? It can be done... take note, and polish up those stories..
#26208 of 47863
Re: Mad customers take action? [kyfdx] by madmanmoo
Mar 04, 2008 (10:32 am)
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Replying to: kyfdx (Mar 04, 2008 10:19 am)

That IS a good story. He was thinking on his feet!
 
-moo
#26209 of 47863
Re: Mad customers take action? [jasongauthier] by verdugo
Mar 04, 2008 (11:06 am)
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Replying to: jasongauthier (Mar 04, 2008 9:02 am)

LOL That was an awesome story. How long ago was this?
#26210 of 47863
Re: Mad customers take action? [jasongauthier] by jmonroe
Mar 04, 2008 (11:48 am)
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Replying to: jasongauthier (Mar 04, 2008 9:02 am)

Three weeks and a letter of complaint later, I got an apology and $250 voucher for parts or service from Nissan USA.
 
After your experience with that dealership, I hope you don’t plan to do any more business with those clowns.
 
The freebies from Nissan should be good at any Nissan store. If they aren’t, for me, this would be like being given a hammer and then being told you can’t use it.
 
I do like your style though. For all we know you might be planning on using the freebies to obtain even more fun at that store.
 
jmonroe
#26211 of 47863
A long time ago... by isellhondas
Mar 04, 2008 (11:50 am)
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I was a very young Division Manager for a large Sears Auto Center.
 
At the time, we had a very busy gas island and we sold a LOT of gas.
 
Well, this was the late 70's and the gas crisis hit. Anyone remember the long lines, odd/even days and the 5 or 10 gallon limits? It wasn't a fun time to be sure.
 
As a result, we had lines all the way down the street and it could take an hour or more to get to the pumps.
 
Well, one day a lady cut right in front of a guy who had already waited an hour.
 
Furious, he got out of his car but she had her window up and ignored him.
 
At this point, we walked back to his car and removed the locking gas cap. After showing it to her, he installed it on HER car!
 
He dangled the key in front of her and dropped it down the sewer drain.
 
Now, THAT got her attention!! I got a panic call to get myself out there.
 
An Army Drill Sergeant would have sounded like a choirboy compared to that woman! I had to call the police. Everyone else cheered as she was hauled into the back of the police car!
 
Those weren't fun times.
#26212 of 47863
Re: A long time ago... [isellhondas] by madmanmoo
Mar 04, 2008 (11:56 am)
Reply

Replying to: isellhondas (Mar 04, 2008 11:50 am)

Ahahhaahh!!! That's awesome!
 
 
#26213 of 47863
Re: A long time ago... [isellhondas] by manamal
Mar 04, 2008 (12:06 pm)
Reply

Replying to: isellhondas (Mar 04, 2008 11:50 am)

That reminds me....in the '79 - '80 gas crisis, I was a newbie driver in my dad's car: a '78 diesel rabbit. There is a line about 200 cars long, but no one at the diesel pump (which had its own island). I drove up to the diesel pump, and someone started yelling at me for cutting in line....I responded that there is no line for the diesel pump. He was furious, until I suggested he is more than welcome to put the diesel in his Ford LTD.
 
I should add that I spoke the the owner of the station earlier to make sure that it was ok.
#26214 of 47863
Re: A long time ago... [isellhondas] by jmonroe
Mar 04, 2008 (12:38 pm)
Reply

Replying to: isellhondas (Mar 04, 2008 11:50 am)

He dangled the key in front of her and dropped it down the sewer drain.
 
That's a great way to get even alright.
 
Everyone else cheered as she was hauled into the back of the police car!
 
Just think, today with the use of cell phone cameras, that scene would be shared with everyone via You-Tube.
 
Great tale.
 
jmonroe
#26215 of 47863
Re: Mad customers take action? [jasongauthier] by jipster
Mar 04, 2008 (3:14 pm)
Reply

Replying to: jasongauthier (Mar 04, 2008 9:02 am)

Nice story, but my bullsheet detector couldn't help but going off... and I do not have the remote to turn it off (wasn't included in the deal)
 
But, seriously... you can't be serious? The key not included in the purchase price? Haha.... that's a good un. Did you check the truck to see if the engine was still in there? This certainly trumps bobst's famous key story.

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