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Smart Shopper Stories from the Sales Frontlines
47841 messages, Last post on Nov 23, 2009 at 9:48 AM
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Replying to: laurasdada (Mar 03, 2008 3:42 pm)
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Replying to: jmonroe (Mar 02, 2008 7:03 pm) Have had Hondas and a Nissan with this screw-in type thing in rear. Have always got by with pliers. Trick is to advance maybe 2 segments, then retreat 1 segment. This will keep the rubber from getting fouled up. Has always worked for me. This works for first pad replacement. Next time pads need replacement, I replace calipers and rotor.
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Replying to: xrunner2 (Mar 03, 2008 4:22 pm) But WHY? Calipers almost never cause trouble and if the rotors are within specs, why replace them? |
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Replying to: xrunner2 (Mar 03, 2008 4:22 pm) I'm not so sure I'd be good at "2 steps forward, one step back", was never all that good with math. I'll stick with the tool designed for the job. Plus it gives me the excuse to buy another tool.  jmonroe
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Replying to: jmonroe (Mar 03, 2008 4:34 pm) Just like a set of wrenchs and sockets. There are some sizes that a person will NEVER use! still, they are a part of every set. 11/16th wrenches come to mind as just one example of many. |
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Replying to: isellhondas (Mar 03, 2008 1:05 pm) I’m with you, other than my kids and brother I don’t like to loan a tool either and when I do it’s only a Craftsman guaranteed forever hand tool. I never loan a tool that has a cord attached to it. It's not uncommon for a well equipped tech to have 40,000 or more invested in their personal tools You just brought up what could have been a disastrous situation from just yesterday. I’ve already mentioned that Son #2 came over to do some brake work yesterday. Sunday is dinner day at jmonroe’s place so anytime the kids want to do something they try to coordinate it with the day they get to mooch a meal for them and their families and this has gone on for years. I’ve mentioned Mrs. jmonroe’s wish to get another dining room set and as everyone is seated, all of a sudden she says, “this isn’t going to work putting the chairs like this. I say it’s always worked before”. Then daughter-in-law No.1 says, “how are you coming along with the new dining room set”?. I quickly say, "it ain’t gonna happen, lets change the subject”. Son #1 says, “why, how much does it cost”? So she says $12/13K. Now let me clear this up. She knows she isn’t getting one of those but she’s warming me up so that when she buys something cheaper I’ll feel relieved. When Son #1 hears the price he says, “dad’s tool collection is probably worth twice that, so what’s the problem?  I reminded him that my tool collection was a lifetime of acquisitions, that I didn’t get them all in one fell swoop. I also told him if he was going to throw gas on the fire I was going to give him the bill for all the meals he had mooched over the years; I’d then give his mother the money and she would have enough to get any set she wanted. Guess what, the subject was changed.  As for having tools that aren't used all the time, it's part of the tool game. But when you need them its nice to know you have them jmonroe |
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Replying to: dad23 (Mar 03, 2008 3:47 pm) Of course, the Marx Brothers but from "Cocoanuts." "I don't know why-a-no-chicken. I'm a stranger here myself. All I know is that it's a viaduct. You try to cross over there a chicken, and you'll find out why a duck. It's deep water, that's viaduct..." The Marx Brothers. Know them. Learn them. Love them. Hooray for Captain Spaulding! |
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I was watching King of the Hill yesterday (a cartoon on FOX). The episode was about the main character finding out the car dealer's big discount he'd been getting all his life was sticker price. He gets mad, wants payback, and hilarity ensues. That got me wondering. Have you witnessed any ugly situations with customers getting pissed off when their discount wasn't that good? Just trying to get some stories. Mack, even "to be continued" stories are welcomed.
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Replying to: verdugo (Mar 03, 2008 9:07 pm) Not so much anymore, the internet has really changed the day to day procedures here. it used to be negotiations would get intense because there was always that unknown factor of what the cost really was. Now any one with half a brain knows what cost is before they get here, and what there trade is roughly worth, so they are really just negotiating to see how close that number they can achieve. I didn't know it till I started hanging out here though that there are still some grinder stores out there that technology has seemed to pass right by.  It used to be that negotiations would swings in the $1000's of now they are usually in the $100's. |
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Saturday I was showing a customer a C2 Cab that was on our showroom floor. He was sitting in the driver's seat and I was leaning into the vehicle from the passenger's side. I was reviewing a few things on the vehicle when I heard someone to my left. "Oy, I'm hungry. Go get me a hamburger." This guy is looking right at me. I look up and I'm a little surprised. And irritated. I said, "What?" And then went back to working with my customer. 10-15 minutes pass and I finish with my customer. I go to my desk and start typing my customer's information into our database. As I am doing so, the same guy (who I have no idea who it is) barks at me again. "Hey, I'm still hungry! Where's my hamburger?!" I have no clue who this guy is, why he's talking to me like this or where he's from. I go from relaxed to pissed in about .5 millisecond. Me. "Real nice talking to me in front of my guest." Him. "I've bought more vehicles than that guy will ever think of buying. I might look like a piece of shit, but I'm not." Me. "Well, you certainly sound like one. I'm walking away." I get up and leave my desk. I'm livid. I can't believe that this weirdo is talking to me like this and I'm afraid I'm going to get into a showroom brawl. I go to the back and try to compose myself a little bit. When I come back up front, my managers and the other salesguys are cackling at me. Apparently this is a previous customer who has a rather grating personality. My coworkers put him up to this. I should have known...... They got me good.  -moo |
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