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Smart Shopper Stories from the Sales Frontlines
47850 messages, Last post on Nov 23, 2009 at 4:42 PM
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Replying to: nyccarguy (Feb 28, 2008 8:50 pm) True but I have heard to many horror stories about work done at dealerships too, Since you sell Hondas I will start with a co worker who had their oil changed at their friendly neighborhood Honda dealer only to have the oil light go on halfway home, turns out that the plug wasn't put on right fell out and the oil drained out. I know of a (now gone) Chevy dealership that charged for work never done. A Toyota dealership that forgot to put a couple of spark plug wires back onto a spark plug after a tune up. I could go on but going to a dealership is no guarantee that the job will be done right. On the other hand I have been going to the friendly neighborhood quick oil change place for 30 years without one mishap and I get plenty of miles on my cars. |
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Replying to: mackabee (Feb 28, 2008 6:55 pm) When I was selling there were not any no call rules so every morning I would pick 10 cold calls to make and 10 calls from my current base, then that evening I would sit down and make the 20 calls. I would do it Monday through Friday and not bother people on Saturday nights. That got me 100 calls a week and I shot for 2% return on the calls. Sometimes it was much more and other times much less and really it was hard to track because allot of times the call you make today might not get any results for a year. |
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Replying to: mackabee (Feb 28, 2008 4:46 pm)
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Replying to: lemko (Feb 29, 2008 6:23 am) They certainly aren't doing anything "wrong". I was only trying to say to Mack that the grass isn't always greener. They have people working there who are successful and happy. |
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Replying to: verdugo (Feb 28, 2008 9:38 pm) I’m not trying to start a fight but the thing about the “my time being worth more…” is exactly why I try to do the little stuff myself and nobody cares more about my cars than I do. We’ve all heard the horror stories; I just try to limit my exposure to someone making a mistake on my cars when I can easily do it myself. Heck, I had a near miss too; it served as a great reminder to not let someone else do the easy stuff. My time is worth something and I use it to do what I want to do. Sometimes it’s just doing nothing; like relaxing, reading and hanging out here.  That running to and from is the “time waster”. jmonroe |
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I use them too for the routine changes in our 2 Hondas. Partly because while under warranty, I can usually find something else for them to look at! Even beyond that, they are price competitive, quick, give me a nice detailed printout of the 19 point check (pad thickness, battery test, etc.) Plus free donuts, free wifi, and a plasma TV. Plus, that way they have the full records of all the service done, plus they are the ones keeping an eye on the car. So it would be hard for them to argue that I ignored a problem that could have been caught early, but became big later. So, if I do ever have an out of warranty failure that I want to argue with Honda about (say, the tranny on the Odyssey), I should have a pretty good case to fall back on.
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Replying to: isellhondas (Feb 28, 2008 2:22 pm) No. That would be silly. There is much more to it, things I have posted elsewhere and don't need to go into here. I just happened to say it in that post for the hell of it. And, really, hate is a strong word. I just don't like it. |
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Replying to: jipster (Feb 27, 2008 7:59 pm) Use your hands as a forklift and roll her over gently 
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Replying to: joel0622 (Feb 28, 2008 2:20 pm) hahahaha. You are just too used to Ford trucks, joel. Remind me to get my dealer's little propaganda pamphlet on their "recommended services" and show it to you. You may be shocked at how much they tell folks to spend on their cars. And the amount that is charged just for "inspecting" things is truly disgusting. |
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Replying to: mackabee (Feb 28, 2008 9:05 am) It pays to take care of your service advisors and techs. I do that all the time. When I take my car in for service, I just tell the service advisor to do it on the side, which turns out to be a lot cheaper.
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