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Stories from the Sales Frontlines

48057 messages,  Last post on Dec 04, 2009 at 1:12 PM

You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester

What is this discussion about? Car Buying


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#26108 of 48057
Re: Do you guys own the brands you sell? [isellhondas] by thenebean
Feb 28, 2008 (2:34 pm)
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Replying to: isellhondas (Feb 28, 2008 2:23 pm)

awww! this is the "stories from the sales frontlines" thread, right?
 
share some here? names have been changed to protect the innocent and all that...
 
-thene
#26109 of 48057
Re: Do you guys own the brands you sell? [thenebean] by isellhondas
Feb 28, 2008 (2:36 pm)
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Replying to: thenebean (Feb 28, 2008 2:34 pm)

Give Mackabee your email address and he can forward my email to you.
#26110 of 48057
Re: What do you think will happen? [jmonroe] by jipster
Feb 28, 2008 (3:22 pm)
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Replying to: jmonroe (Feb 28, 2008 12:25 pm)

And also BTW, when did you become their spokesman?
 
They took a vote... and it was me! If it's any "constellation" ... you came in second.
#26111 of 48057
Re: Do you guys own the brands you sell? [isellhondas] by cotmc
Feb 28, 2008 (4:12 pm)
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Replying to: isellhondas (Feb 28, 2008 2:36 pm)

Awww, c'mon! Most everyone here would like to read a scary story or two about your new neighborhood Lexus dealer. That's why we're here -- either we are in the business, or we want to learn more about the business.
 
Private emails turns this discussion into a clique...
 
If you are concerned about legal issues, just sprinkle the word "alleged" throughout the stories!
#26112 of 48057
Re: Do you guys own the brands you sell? [cotmc] by mackabee
Feb 28, 2008 (4:46 pm)
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Replying to: cotmc (Feb 28, 2008 4:12 pm)

Well it goes like this: A huge multi-million dollar Lexus dealership opened in a ritzy part of town. They "recruited" some salespeople from a local Honda store. Once they were hired they were required to call 50 yes 50 people a day. This caused them to miss a lot of business on the lot. This are what are known as cold calls. Not very productive. Well things went down hill from there as the big commissions they were expecting never materialized. The percentage went down to 16% which is beans and rice or rice and beans depending on which day it is. And there you have it!
 Mackabee
#26113 of 48057
Re: Do you guys own the brands you sell? [mackabee] by cotmc
Feb 28, 2008 (5:17 pm)
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Replying to: mackabee (Feb 28, 2008 4:46 pm)

50 cold calls per day? That seems very un-Lexus-like of that particular store.
 
Seriously, that seems very peculiar! Do most dealerships require the staff to make some cold calls from time to time? I can understand following up on leads and "be-backs", but I'm guessing cold calls are a different animal? I've purchased (or leased) over 25 vehicles from dealerships during my lifetime, but I cannot remember ever receiving any cold calls. Emails? Yes. Snail Mail? Definitely. But no phone calls. I guess I should consider myself lucky?
#26114 of 48057
Re: Not Bragging or anything [joel0622] by cdnpinhead
Feb 28, 2008 (6:05 pm)
Reply

Replying to: joel0622 (Feb 28, 2008 9:05 am)

Congrats!
#26115 of 48057
Re: Do you guys own the brands you sell? [benderofbows] by micosilver
Feb 28, 2008 (6:08 pm)
Reply

Replying to: benderofbows (Feb 28, 2008 12:49 pm)

When I started selling caras, I made a point of selling my wife's car - BMW, and getting her an Audi, which we sell.
I drive only the brand I sell, and any salesman that doesn't - costs himself money.
I had an Audi A3 for a while, but when i started doing VW Internet Sales - I traded it for a Jetta.
#26116 of 48057
Re: What do you think will happen? [isellhondas] by jmonroe
Feb 28, 2008 (6:46 pm)
Reply

Replying to: isellhondas (Feb 28, 2008 2:17 pm)

So this guy used the wrong socket and he managed to round off the edges of the O2 sensor.
  
With his tail between his legs, he brought the car to us. Naturally, he brought his own discount store part with him
.
 
I can understand your shop getting a kick out of people who come in after they screwed something up. Like Clint said, “A man has to know his limitations”.
 
But you have to admit, with the right tool anybody with some know how and some strength could do this job. I’ve never had to replace an O2 sensor but if I did I’d get the tool and I think I’d use some anti-seize compound on the threads of the new one unless they specifically said not to. Of course I’d be careful not to get any of this stuff on the sensor element.
 
Tools are to some degree the difference between the pro and the DIY. If it weren’t for doing things myself and having the excuse for buying tools, all I’d have in the kitchen drawer is a hammer, screw driver and a pair of vice grips. I’ll bet it wasn’t the third job I did after moving into our first house when Mrs. jmonroe caught onto me and said, “and what kind of tool are you going to buy for this job”? All I could say was, “you have a fully stocked kitchen, have you seen that damn garage, it’s barren” but it ain’t anymore.
 
Tools, the great equalizer.
 
jmonroe
#26117 of 48057
Re: Do you guys own the brands you sell? [cotmc] by mackabee
Feb 28, 2008 (6:55 pm)
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Replying to: cotmc (Feb 28, 2008 5:17 pm)

Cold calls are to persons that have never visited your dealership and who knows if they are in the market for a vehicle. These are totally different than follow up calls before and after the sale, or orphan owner calls which are done when a salesperson leaves the dealership and his customer base is assigned to other salespeople. These are good as long as you keep up with them and ask for referrals.

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