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Stories from the Sales Frontlines

48063 messages,  Last post on Dec 04, 2009 at 6:25 PM

You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester

What is this discussion about? Car Buying


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#2572 of 48063
Re: my 2 cents [traindriver] by buffalonickel
Jul 29, 2006 (5:43 pm)
Reply

Replying to: traindriver (Jul 28, 2006 9:19 pm)

I accede with you. My experience with our local dealer is perhaps the exception to most of the folks in that we are a small town with a Yota dealership just outside St. Louis. Our local dealership has grown over the last three years due to word of mouth and the quality of Toyota. The salesmen do not work on commission. And they have talked straight with me for 20 years. They have always simply given the best deal and that is that. I did test them against two dealers in St. Louis and was satisfied that both those dealers wanted me to "work" my way to what our local dealer offered initially. Bottomline: my time is valuable. I am not prone to driving around from lot to lot and shoot the breeze with salesmen who are paid to make me work at a deal. My wife just bought an 07 Solara and the deal was EZ. We got a terrific deal from the reading I see in these forums and they even provided us a free pin striping on the car as they have for 20 years.
 
There is no place like home.
#2573 of 48063
Re: my 2 cents [buffalonickel] by explorerx4
Jul 29, 2006 (6:12 pm)
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Replying to: buffalonickel (Jul 29, 2006 5:43 pm)

this post could get me a 'nastygram'.
hope you like your car.
#2574 of 48063
Re: my 2 cents [explorerx4] by tidester HOST
Jul 29, 2006 (7:47 pm)
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Replying to: explorerx4 (Jul 29, 2006 6:12 pm)

this post could get me a 'nastygram'
 
Hey, we've become kinder and gentler - you could at least acknowledge that!
 
tidester, host
#2575 of 48063
Re: Stolen Trailblazer [bmw3434] by the_big_al
Jun 27, 2008 (3:16 pm)
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Replying to: bmw3434 (Jul 28, 2006 2:31 pm)

This reminds me of an experience that my mom had several years ago... not really related but it did remind me of it. Several years ago our family was growing and needed to replace my mom's 76 Firbird Trans Am with something a little more familyish. We ended up with an 85 Plymouth Voyager. We must have bought it new, but it could have been used because I can't remember if it was in 85 or 86 that we got it. My mom traded the Firebird for it. Several weeks later the Texas State Police called us in Arizona saying they had her car and would she like to come get it. My mom was like "what car?". "Your Firebird. We confiscated from an illegall immigrant as he tried to cross the border back into Mexico."
 
Apparently the car had probably been wholesaled (even though it was a 76 Firebird in 86 and it was the Trans Am), and then the resulting dealership didn't process the paperwork properly so my mom was still listed as the registered owner. Hence the phone call. My mom (either fortunately since it was the right thing to do, but unfortunately since that would have been my car once I hit driving age 10 years later ) let them know that she had traded the car in and that it was no longer hers. I also think she called the dealership and let her know what was happening and they could take what ever action they felt was necassary.
 
I almost wish she would have went and picked up the car. It was a good car as I realized later once I grew up. It would have made a great first car for me, but I probably would have killed myself driving it since I pounded the pedal in every car I owned during my high school years. Fortunatly every car I owned in high school (one for the each of the 3 years I drove) was in capable of achieving any great speed quickly.
#2576 of 48063
Re: my 2 cents [traindriver] by the_big_al
Jun 27, 2008 (3:16 pm)
Reply

Replying to: traindriver (Jul 28, 2006 9:19 pm)

I noticed that when I started noticing, the small town where I grew up in actually had better deals and better prices than the metro area I was living in. Although, the draw back to that though was the selection was not as good. But for a good price, I would be willing to give a little on selection as long as the vehicle met my needs...
 
Smallville is probably better for buying because it's easier to get a reputaion trashed by a couple bad deals and even more difficult to get it back. Less people in a small town, more in a big town...
#2577 of 48063
Re: my 2 cents [buffalonickel] by graphicguy
Jul 30, 2006 (5:11 am)
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Replying to: buffalonickel (Jul 29, 2006 5:43 pm)

buffalo.....couldn't agree more. Your dealership is trustworthy. You reward them with your repeat business and get a good deal with no hassle.
 
BTW....More Bill Heard....
 
http://www.newschannel5.com/content/investigates/20957.asp?q=newschannel+5+inves- tigates
#2578 of 48063
Re: my 2 cents [graphicguy] by cluedweasel
Jul 30, 2006 (10:59 am)
Reply

Replying to: graphicguy (Jul 30, 2006 5:11 am)

We used to get a lot of people from Los Angeles coming out to our dealership and the auto mall in general just because they couldn't take the hassle of the L.A. Market.
On the other hand I now live in a smallish town that's 130 miles from any large metro area and the local dealers know it. ADM stickers abound, most places are "non-participating" on deals and there is a "take it or leave it" mentality among some of the dealers.
 
On the Bill Heard thing, why does Chevrolet still have them as a franchisee? I would have thought the negative publicity would lead them to pull the plug. Maybe sales numbers count for more than customer service?
#2579 of 48063
Re: my 2 cents [cluedweasel] by snakeweasel
Jul 30, 2006 (11:31 am)
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Replying to: cluedweasel (Jul 30, 2006 10:59 am)

On the Bill Heard thing, why does Chevrolet still have them as a franchisee? I would have thought the negative publicity would lead them to pull the plug. Maybe sales numbers count for more than customer service?
 
Bingo its the sales, As long as their sales numbers are good Chevy won't do much. Remember that the bad press is against the dealer not Chevy.
 
Also since you say you're 130 miles away from any large metro area could you please define what you would call a large metro area?
#2580 of 48063
Re: my 2 cents [snakeweasel] by cluedweasel
Jul 30, 2006 (11:57 am)
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Replying to: snakeweasel (Jul 30, 2006 11:31 am)

In my opinion, a large metro area would be somewhere with a high population (100,000+), large businesses and choices on where to buy items.
Currently, I live in Bend, Oregon. The nearest metro area to use would be either Eugene (129 miles) or Portland (162 miles). Both are across the mountains on two lane roads. As far as car dealerships go, we have all the standard makes (except for Saturn) spread around four dealerships. We also have a BMW/VW/Audi and Porsche dealer (all those under one roof!), a Subaru/Kia/Hyundai dealer and an M-B place. Want a Lexus, Jag, Infiniti, Acura, Saab, Saturn, the it's off to Portland.
#2581 of 48063
Is this REMOTELY possible? by prosa
Jul 30, 2006 (2:46 pm)
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I was at the gym last night, resting between sets, when I overheard two other members talking about selling cars. The older of the two I know to be a salesman at a local Dodge dealership, while the younger man - as best I could understand from what I overheard - just recently started in sales at a different dealership, I don't know what brand(s).
What really got my attention was the Dodge salesman's claim that "90%" of the customers who walk into the showroom end up buying a car from the dealership. I'm almost certain I heard that correctly, though to be sure I wouldn't swear to it under oath. Is such a hugely high percentage at all possible? Or did I somehow mishear it?

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