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Smart Shopper Stories from the Sales Frontlines
48055 messages, Last post on Dec 03, 2009 at 7:51 PM
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Replying to: graphicguy (Jul 23, 2006 9:22 am) It would affect mine. For example the last car I negotiated on we figured a certain price after all our research. The salesman offered something in the area of a few hundred more than that price we determined. This of course was a signal to come down on the price we would eventually offer. Of course during a brief negotiation we got them down several hundred off of what we were willing to do. Simply said if we would have gone in and said, "here is our price" we would have paid much more. This is predicated on my telling the dealership I'm in the market right now and will only make one offer. No one said make one offer, this is negotiation remember. So, whether they make the first offer, or I do, my number (offer) doesn't change. Mine might (almost always down), just depends on the situation.
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and wants some info on a Passat. I bring him over to my desk to qualify him. Find out he wants a package 1 automatic, but what he really wants is a price. How much, how much, how much.....I usually won't go into price until I can land him on car, but it was almost 100 outside , so I figured what the heck. He only wants white or black, so I look at my inventory sheet, pull a stock number and run a lease for him; I don't leave my desk the whole time ( I have the programs on my desktop) yet he is chatting away the whole time on his cell phone. Now mind you, he isn't on the phone trying to find a spare kidney for an old widow or a home for a one-eyed chihuahua, he's trying to decide between the Olive Garden and The Outback Steakhouse. He's happy with the numbers, so he wants to drive the car. I pull the keys and we walk outside (still on the phone) I start the car, turn the air on and get ready to go on a demo drive. I wait.....and wait.......still on the phone. After about 2 minutes, I shut the car off, close the trunk and windows and walk inside. I tell my GSM whats going on and he gives me carte blanc; so I decide to block his car in customer parking with a used car and take a walk. 20 minutes later the guy walks in ranting and raving about our horrible parking situation and the fact the his salesman "abandoned him on the lot." My GSM tells him to order the Blooming Onion and have a nice day. The porter took his time in moving the car blocking his and he was on his way. The moral of the story, you treat me like a car salesman, and I'll treat you like "a car salesman" would treat you. I gotta tell you; it was really enjoyable. About 6 of us watched him lose it while the porter "tried to find the keys." As some in our profession say, sometimes, you'll have that. |
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Replying to: deserth8r (Jul 23, 2006 6:53 am) I never would have thought of it before reading this forum, but you can always sit the salesperson down and make them have a few beers with you, in order to build rapport and trust... 
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Replying to: corvette (Jul 23, 2006 10:30 am) |
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Replying to: jpvwaudi (Jul 23, 2006 10:19 am)  Can't say I blame ya walking away, with that heat the way it was. |
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Replying to: bobst (Jul 22, 2006 7:23 pm) In almost eleven years I have never had a customer tell me that. If a customer were to ever tell me that, I would comply with his wishes but I would have absoultly no desire whatever to sell him a car. And he would know that immediatly. NOBODY should be that rude to say that to anybody! Now, I watch my customers and I listen to them. I tailor my conversation to them. If they are silent, so am I. If they are friendly and talkative (as most are)I can be chatty but not overally so.
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Replying to: nortsr1 (Jul 23, 2006 3:54 am) |
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Replying to: jpvwaudi (Jul 23, 2006 10:19 am) However, I won't even try to hold a conversation with someone who's on the phone to someone else. Either give me all of your attention or none of it! |
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Replying to: jpvwaudi (Jul 23, 2006 10:19 am) Sorry for going off topic, I'm done.
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Replying to: isellhondas (Jul 23, 2006 11:41 am) I am like that. I can only concentrate on one thing at a time and I get distracted easily. Before we buy a car, I read about the car in Edmunds and make a list of the most common problems that people mention. When we go for a test drive, we make sure the car does not have those problems and we try to be aware of any other problems. If the sales person says anything, it throws off my concentration and might cause us to miss something. Therefore, the sales person must stay absolutely quiet. Oh yeah, it was Gerald Ford. At least that's what people used to say.
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