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Smart Shopper Stories from the Sales Frontlines
48022 messages, Last post on Dec 02, 2009 at 12:58 PM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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I've enjoyed reading the stories posted here by salesman and would like to contribute a story I saw in a local paper The Baltimore Examiner. A Baltimore County woman is getting help from her delegate over claims a local car dealership is forcing her to purchase two cars she can’t afford and doesn’t want. Del. Emmett Burns Jr., D-Baltimore County, said he is launching a campaign including legislation, media briefings and public protests at the Russel Toyota dealership on Route 40 in Catonsville, where he said Evelyn Campbell purchased two used vehicles in January. When Campbell’s credit union denied her financing, the dealership forced financing with a high interest rate without her signature and towed the cars to her house, he said. “They drove them to the house and left them there — I kid you not,” Burns said. “She said, ‘They can’t do this to me,’ and I agree.” Burns described Toyota Russel managers, whom he said he contacted three times, as “recalcitrant.” But Wade Sterry, the dealership’s general manager, said the Better Business Bureau, state’s attorney and Campbell’s attorney agree her complaints are invalid. Campbell drove one car off the lot they day she purchased it and left one for leather installation, Sterry said. Campbell signed a hold contract to delay the processing of the sales contract she signed for three days, and a delivery contract, which she said she thought allowed her to return the cars if financing was denied. But Sterry said Campbell understood she could not return the car unless the seller agreed or for legal reasons. “Once you buy a car, it’s final,” Sterry said. “There’s no changing your mind.” Not being in sales myself I wonder if it is OK for the dealer to auotmatically sign this person up to a high rate loan and tow the car to her house. I am also not sure if the paper work the person signed gave the ok for the loan. It seems like everybody in the story except the purchaser and the politician believes the woman has to keep the cars.
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Replying to: british_rover (Mar 30, 2007 5:42 pm) I did something similar with my all-in-one Ethernet crimp tool when running some cable in my house. Went to pick it up without thinking--it has one exposed blade on one side for stripping cable, and two opposing blades on the other side for cutting cable. I wasn't looking at it, and ended up really gouging one of my fingers. Amazingly, it hurt less than a paper cut, but there was a heck of a lot more blood!
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Replying to: corvette (Mar 30, 2007 5:58 pm) |
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Replying to: british_rover (Mar 30, 2007 5:42 pm) You've been missed. I (& I'm guessing others) appreciate your contributions here & on other boards. |
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Replying to: jipster (Mar 30, 2007 1:15 pm) WElcome back, BR. Ain't sales fun? -Moo |
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Replying to: british_rover (Mar 30, 2007 5:42 pm) Is that business as usual, for the sales rep to search thru the customer's glove box? Not that I have anything to hide, but I much prefer to pull out necessary documentation myself, rather than have someone else do it for me. I also don't ever recall needing to show registration for a trade-in bid offer? Maybe I've been growing too much gray matter in my memory cells??  But I completely agree on the MDX price. Expecting $40,000 on an '06 MDX trade-in is ludicrous.  That lady needs to realize she is driving at outdated model. The MDX was completely redesigned for 2007. According to Edmunds, the '07 MDX is "miles ahead of its predecessor", with much more luxury and performance than the previous design. I purchased an MDX brand new back in Fall of 2000, when they were first introduced. (Paid about $35K back then.) It was a great family hauler, but I can only imagine that design was growing long in the tooth by 2006.
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Replying to: rockfish1 (Mar 30, 2007 5:55 pm) tidester, host SUVs and Smart Shopper
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Replying to: tidester (Mar 30, 2007 10:00 pm) |
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Replying to: cotmc (Mar 30, 2007 8:05 pm) Yeah she was way crazy about the value of her car. Even edmunds and KBB thought it was worth right around what we were giving her. One of the few times they have both been fairly accurate. |
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Replying to: british_rover (Mar 30, 2007 5:42 pm) Now I am bleeding all over the place but amazingly have not gotten it on her car. The next time hold your finger high in the air over your head. The heart (and, of course, I'm assuming car dealers have a heart  ) won't be pumping hardly any blood up that high...and you will have virtually no, or very little, bleeding even though the fingers are quite vascular.
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