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Smart Shopper Stories from the Sales Frontlines
28859 messages, Last post on May 15, 2008 at 5:41 PM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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Replying to: joel0622 (May 15, 2008 2:45 pm) I'm thinking it's the latter based on the last couple of posts. |
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Replying to: joel0622 (May 15, 2008 2:51 pm) I've purchased a new 91 300ZX 91 Legend LS 93 Lincoln Mark VIII 95 Lincoln Mark VIII 97.5 Regal GS '00 Silverado '00 Yukon Denali '02 Yukon Denali '05 Nissan Titan and not once did I receive a factory survey. Sure I've got a couple of surveys from the dealership but not one from a manufacturer.
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Replying to: joel0622 (May 15, 2008 2:51 pm) Sometimes you can't. I wanted to give my sales person a good CSI because he didn't screw with me too much. Never got a survey. On the other hand I got a call from Mitsu about an oil change I had at the dealer. I gave all glowing comments in case the service tech would get some bonus money out of it. I didn't tell them that I'll never set foot back in that service department because of the gouge job they gave me on the price. |
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Replying to: oldfarmer50 (May 15, 2008 3:06 pm) Then again some do miss the interaction with the salesfolk when you walk the lot checking out cars while your's being serviced. One of the many benefits of servicing at your local Mitsu dealership.
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Replying to: chikoo (May 15, 2008 1:10 pm)  not on the salesman. He's only following the dealership guidelines. Mack |
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Replying to: obyone (May 15, 2008 3:18 pm) 
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Replying to: obyone (May 15, 2008 3:05 pm) It's against the rules but your survey probably got burned. Unless you registered it under a business name. Nissan doesn't send them out to Businesses becuase anyone can get them. If that wasn't the case... When I have seen a survey get burned at my past dealerships. It is ussualy cause of a feeling about the customer where they seem like a unhappy person. Or they are unhappy with the transaction or just car dealers themselves. Now I am not trying to say anything about you Obyone because I really don't know you. I have to admit it is amusing you haven't seen one survey out of all those vehicles. Some surveys do get lost in the mail... who knows... What used to happen is if someone was a "troubled customer" they would send it to a persons house with the wrong address to get lost... Better no survey than a bad one. Where I work now though it is what it is. Sometimes I wish they would burn a survey... but they wouldn't dare do it. GP
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Replying to: obyone (May 15, 2008 3:18 pm) Well for one when you come to the dealer you will get factory filters compared to aftermarket ones. Also our dealer only charges $24.99 per oil change. That is cheaper than jiffy lube GP
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Replying to: greanpea68 (May 15, 2008 5:35 pm) Course the surveys that I received from the dealership went straight into the rubbish can as I figured they didn't really care what the salesperson did or didn't do right as most of the directives come directly from the top. |
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Replying to: greanpea68 (May 15, 2008 5:37 pm) At the posted labor rate they would have to do an oil change every 5 minutes to make the labor time. |
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Smart Shopper Stories from the Sales Frontlines
