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Stories from the Sales Frontlines

28859 messages,  Last post on May 15, 2008 at 5:41 PM

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What is this discussion about? Car Buying


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#28850 of 28859
Re: Gas card promotion... [joel0622] by verdugo
May 15, 2008 (2:57 pm)
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Replying to: joel0622 (May 15, 2008 2:45 pm)

You are either shopping in the wrong places or going into it with the wrong attitude.
 
I'm thinking it's the latter based on the last couple of posts.
#28851 of 28859
Re: A story to change the mood [joel0622] by obyone
May 15, 2008 (3:05 pm)
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Replying to: joel0622 (May 15, 2008 2:51 pm)

Must be karma.
 
I've purchased a new
91 300ZX
91 Legend LS
93 Lincoln Mark VIII
95 Lincoln Mark VIII
97.5 Regal GS
'00 Silverado
'00 Yukon Denali
'02 Yukon Denali
'05 Nissan Titan
 
and not once did I receive a factory survey. Sure I've got a couple of surveys from the dealership but not one from a manufacturer.
#28852 of 28859
Re: A story to change the mood [joel0622] by oldfarmer50
May 15, 2008 (3:06 pm)
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Replying to: joel0622 (May 15, 2008 2:51 pm)

"...Give him a good score and move on..."
 
Sometimes you can't. I wanted to give my sales person a good CSI because he didn't screw with me too much. Never got a survey.
 
On the other hand I got a call from Mitsu about an oil change I had at the dealer. I gave all glowing comments in case the service tech would get some bonus money out of it. I didn't tell them that I'll never set foot back in that service department because of the gouge job they gave me on the price.
#28853 of 28859
Re: A story to change the mood [oldfarmer50] by obyone
May 15, 2008 (3:18 pm)
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Replying to: oldfarmer50 (May 15, 2008 3:06 pm)

Didn't you know that people who return to the dealership for service actually pay more for that service because of factory trained techs? or they get free lubes as part of the sales deal? No other reason to return to the dealer for oil changes.
 
Then again some do miss the interaction with the salesfolk when you walk the lot checking out cars while your's being serviced. One of the many benefits of servicing at your local Mitsu dealership.
#28854 of 28859
Re: A story to change the mood [chikoo] by mackabee
May 15, 2008 (5:03 pm)
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Replying to: chikoo (May 15, 2008 1:10 pm)

I never said anything about giving him all 10's if that's a rating method Honda uses. If the customers felt they got ripped than take it out on the sales manager and the dealership practices and contact Honda USA, not on the salesman. He's only following the dealership guidelines.
 Mack
#28855 of 28859
Re: A story to change the mood [obyone] by mackabee
May 15, 2008 (5:07 pm)
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Replying to: obyone (May 15, 2008 3:18 pm)

I'd rather have my car serviced by a factory trained tech and franchised dealer than the local Import Auto Masters. I had an experience once with Mack Jr's S-ER. Took it in for some service and they dropped it off the lift or something as there was extensive damage to the front bumper. Then they pretended it never happened and asked me if the damage was there before
 
 
#28856 of 28859
Re: A story to change the mood [obyone] by greanpea68
May 15, 2008 (5:35 pm)
Reply

Replying to: obyone (May 15, 2008 3:05 pm)

and not once did I receive a factory survey. Sure I've got a couple of surveys from the dealership but not one from a manufacturer.
 
It's against the rules but your survey probably got burned. Unless you registered it under a business name. Nissan doesn't send them out to Businesses becuase anyone can get them. If that wasn't the case...
 
When I have seen a survey get burned at my past dealerships. It is ussualy cause of a feeling about the customer where they seem like a unhappy person. Or they are unhappy with the transaction or just car dealers themselves. Now I am not trying to say anything about you Obyone because I really don't know you. I have to admit it is amusing you haven't seen one survey out of all those vehicles.
 
Some surveys do get lost in the mail... who knows...
 
What used to happen is if someone was a "troubled customer" they would send it to a persons house with the wrong address to get lost...
 
Better no survey than a bad one.
 
Where I work now though it is what it is. Sometimes I wish they would burn a survey... but they wouldn't dare do it.
 
GP
#28857 of 28859
Re: A story to change the mood [obyone] by greanpea68
May 15, 2008 (5:37 pm)
Reply

Replying to: obyone (May 15, 2008 3:18 pm)

No other reason to return to the dealer for oil changes.
 
Well for one when you come to the dealer you will get factory filters compared to aftermarket ones. Also our dealer only charges $24.99 per oil change. That is cheaper than jiffy lube
 
GP
#28858 of 28859
Re: A story to change the mood [greanpea68] by obyone
May 15, 2008 (5:40 pm)
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Replying to: greanpea68 (May 15, 2008 5:35 pm)

So you're saying that the survey goes through the dealership? I thought it was direct to the customer and back to the manufacturer once completed. Only then would the dealership find out about the survey.
 
Course the surveys that I received from the dealership went straight into the rubbish can as I figured they didn't really care what the salesperson did or didn't do right as most of the directives come directly from the top.
#28859 of 28859
Re: A story to change the mood [greanpea68] by obyone
May 15, 2008 (5:41 pm)
Reply

Replying to: greanpea68 (May 15, 2008 5:37 pm)

Don't you guys use the lot boys to change oil? I mean cmon you don't use those factory trained reps like mack says they do...do you?
 
At the posted labor rate they would have to do an oil change every 5 minutes to make the labor time.

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