Last post on Sep 09, 2011 at 11:46 PM
You are in the Ford Expedition
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Ford Expedition, Car Warranties, SUV
#22 of 41 Re: Try Ford Customer Care - Ford's Reputation is at Stake [benson10]
Mar 07, 2007 (5:47 am)
Why didn't they cover 100% under warranty? So far I've not had to pay anything other than the hassle of taking it up to them so much. My Exp is now out of warranty but the last repair came with a 12 month/12,000 mile warranty so that is what is covering my current repairs.
#23 of 41 No Help From Customer Care
Mar 14, 2007 (11:51 am)
I own a 2003 Explorer with 55K Miles that experienced the vibration when turning right or left at a low speed. I called the dealer's service department and they immediately diagnosed the problem over the phone without driving the vehicle. The differential clutch pack replacement at the dealer cost $673.56 (originally quoted $850). I immediately called Ford Customer Care and after 3 days of "looking into the problem" they offered no financial assistance because the truck is not covered with an extended warranty. Ford KNOWS they have a serious issue and has issued two TSB on the problem. I think it is crazy they are not paying for their faulty part. I have sent a demand letter for payment and I intend on taking Ford to small claims court. I think everyone who is having this problem needs to call Ford to register a complaint and insist on financial assistance or a recall.
#24 of 41 Re: Try Ford Customer Care - Ford's Reputation is at Stake [benson10]
Mar 15, 2007 (4:00 pm)
Yeah they are aware and it's in Technical Service Bulletins. I have an '04 Exp. XLT and about two months after I bought it brand new, it started doing it. I researched this problem and found a TSB on it, send it to the dealership in their appointment setup email and they fixed it free of charge.....
#25 of 41 Clutch Pack
May 24, 2007 (5:35 pm)
I own an Expy 05 bought in July of that year. Had the clutch pack worked on 3 times in about 8 months or less. So it's not just an 03-04 problem. Fortuantely, it looks like the 3rd time was the charm as I've had no issues in over a year. Other than that my Expy has been problem free. Knock on wood. Still it didn't keep me from buying an extended warranty just in case.
#26 of 41 Re: Rear End problem [melc]
Oct 21, 2007 (9:41 pm)
I have a 2003 Ford Explorer and I recently experienced the exact same problem related to the as I start from a dead stop and turning left and right. The problem was coming from the rear differential assembly area; specifically, the bearing assembly, cup, kit, gear and pinion had to be replaced. In addition, the additive oil and sealant around the rear differential cover needed to be replaced. In all, I had a $50 deductible under an extended warranty so the only costs that showed up on the invoice was $50, but I'm that the total cost was over $1000 (including labor)
#27 of 41 Rear end issues
Nov 21, 2007 (1:57 pm)
I have had the same problems now twice with only 65K on my 2003 Expedition. Besides this issue I have really enjoyed my truck. The first time I took it to Greenway Ford in Orlando and they "discounted" to $480 for replacing the clutch on the differential(38K miles - nice warranty,2005). On the second fix early this year (65K) I took it to Goodyear and they recommended a drive train shop that does a lot of high performance work. They replace the diffenertial in full for $600. and handed me a little bottle of Motocraft friction additive and said any time anyone services your rear end have then add this to the fluid and to not just depend on the additive that is already in the fluid. Ford has been absoultely no help on this matter or at least their dealerships have sure stunk it up.
#28 of 41 rear end differential noise
Dec 22, 2007 (8:53 am)
I have an 03 ford expedition with limited slip rear end. it started making an awful noise when turning left or right. Had several mechanics look at it, said was the clutches. I went to advance auto parts and bought 2 tubes of limited slip differential additive and went to jiffy lube and had the fluid changed and the additive added. Just remember to have them put in all synthetic fluid. It started improving right away, but needs to have a few miles put on it to eliminate noise. It has been 3 months now and no more noise. By the way, jiffy lube charged 50.00 and the lube was about 7.00 a tube. GOOD LUCK.
#29 of 41 Re: Rear End problem [melc]
Feb 12, 2008 (7:07 am)
Keep on the dealer to fix it. I had the same problem with my 2003 right after I bought it. The rubbing sound on turning according to the dealer was normal. Last year I finally had to take it in and had a transmission shop tell me Ford Expedition differentials are a big part of their business. I caught mine early so they said to try changing the fluid, which was black, they changed it and added some additives. It was better but now a year later the same problem has come back. I am fighting with Ford to get a discount on rebuilding the differential.
#30 of 41 Re: Differential Clutches Go Bad [aking2211]
Nov 12, 2008 (6:27 pm)
I'm in the same boat. I have a 2004 EB Expedition purchased new in November 2003. I've had the rear end replaced twice, and now it needs replacing again. At 75,000 miles, just out of warranty, Ford is not admitting to this faulty rear end set up. And I was looking at buying a trailer to tow. Any advise?
Nov 13, 2008 (10:23 am)
Try a fluid change and use two of the friction modifiers. My dealer uses 2 on higher mileage vehicles, and it fixed my binding clutches. It is a relatively cheap fix compared to a rebuilt rear end. It should run you about $70 for the diff fluid and $10 for the two modifiers.