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SUVs Lexus LX 470/GX 470 and LX 570 Lexus GX 470 Maintenance and Repair
118 messages, Last post on Aug 05, 2009 at 6:54 AM
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I'm really frosted by Lexus' handling of updates to their nav system. My wife's '04 GX has (from what they tell me) a 2002 system. We were going to Yowemite in May so the 2nd week in May we asked them to get us the updated maps. Two weeks later we left, no update. We got a call last Monday (7/10) "do you still want the update"? Yes. "It should be in the end of the week ... we'll call when it gets here." Well, still nothing! Two months? And no notification when an update was made available? One would expect a whole lot more attention to detail from a top end franchise. When my wife misplaced her key-fob transmitter it took them > 4 months to let us know the one she ordered and paid for had come in. Fortunately she found the lost one. They hadn't programmed the new one to her car (yet an additional cost) but that didn't matter ... we still had to take it even though it could have been sold to another customer. Or returned, for that matter. These two issues, plus the less than stellar hiway performance of our GX, makes this the first and last Lexus I'll ever own. 
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Blov8r, sorry you had had bad service issues. It can be very dissapointing. I am fortunate to not have any major issues, and my servicing dealer has been great. No complaints, and they have been really nice. (of course we pay for the privilige.) I always laugh when people reference the "free" beverages in the customer lounge. BTW, I have really been behaving with my driving, but can't budge the mileage over 16. Maybe if I drove more freeway miles.
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Replying to: cdfwife (Jul 18, 2006 8:11 pm) As far as the "free" beverages is concerned, my barber offers that! 16's as good as the V8 will let you have ... maybe squeak a bit more on the hiway, but there I usually cruise  80 and 16's what I expect. 
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Wondering what you all think about the difference in the ride from the comfort to the sport ride? What do you notice different? I'm not sure if its my imagination or not so any input would be helpful
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Replying to: cwilbs (Aug 18, 2006 1:25 pm) 
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Replying to: nvbanker (Jun 27, 2006 7:44 pm) Let's look at what Consumer Reports says about off road vehicles - GX470 and 4Runner in the top 10 and Ford Expedition in the bottom 10 (Navigator is based on Expedition). The GX470 is a much better off-road vehicle than the Expedition. Does this advantage help the typical rider who never goes off road? I would say definitely not. Does this advantage help the typical rider who drives on snowy roads? I would say it depends on how deep the snow gets. Here's a fun video that shows what a GX470 can do: YouTube GX470 on rocks. I've had many cars and trucks on road and seriously off road (California and Mexico), including Ford and Lexus, and not one of them was "the king" in every category. |
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Has anyone installed the XM satellite receiver and adaptor listed below? The claim is that these devices integrate with the existing GX system (display, steering wheel radio controls, etc). Terk XMDirect Universal XM Satellite Radio SoundLinQ (Model SLX) - Auxiliary Input Adapter These two devices also give you the ability to integrate your ipod into your vehicle. I'm wondering where the best place to put the antenna is without it looking like # $&
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Two days ago I purchased an '06 GX470 and have had a number of problems - Lexus dealer installed DVD player doesn't work (keep getting a "wrong format" message when we load a Netflix DVD); Interior lights don't come on when doors open; my cell phone charger is stuck in the AC adaptor. Is this symptomatic of this car? Seems this DFW market is tight. We went to 3 dealerships and none would deal like the San Jose dealerships would. We opted to buy once we relocated but I'm not sure now. We paid $53K total out the door (fully-loaded but without sport package or chrome wheels) plus $1540 for the 7yr/100K warranty. Hints?
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Replying to: cfb1 (Sep 02, 2006 6:14 pm)
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We are on our 5th Lexus and I drive a Lexus also. My wife drives a GX 470 which is 20 months old and we have had a series of little problems with it since new. In addition to the minor issue the two main ones are this. 1) It took 5 times to fix the Air Conditioning. The A/C would work then not. The compressor light would start flashing and when this happened that meant the compressor was not working. This was finally fixed after out 5th trip and took 5 days. They had to order a $1,000 "main hose"(according to the service guy) The A/C issue would fit our states lemon law, "Only if the A/C issue first happened with 12 months of buying it" but it started during month 14. 2) This issue is much more serious and my wife has said she will no longer drive the car. We live in the middle of a big hill and we have to travel down it to a busy access road to get to anywhere outside our sub-division and about two months ago my wife pull out of our driveway and went to try to stop but the brakes went to the floor. She freaked out and put it into reverse. We took it into the shop and they said nothing was wrong and that sometimes air is trapped in the brake lines from the factory. (I didn't quite buy this since we had the car for 18 months, but I left with it). My wife reluctantly began driving the car again after I drove it for a week without issues. Now two months later the brakes failed again while she had the car full of kids. Nobody was hurt, and this time she used the emergency brake, instead of reverse like I told her. I took it in on Tuesday and on Friday morning they called and said they had it fixed and had applied a Service Notice(which we never received) but just wanted to road test it. I called Friday afternoon and they said, they were road testing it and had a "pedal issue", which I think is the PC way of saying "the brakes failed". So now they have ordered in a new Master Cylinder and who knows what else, and said the soonest the car will be ready is next Wednesday Now my wife really will not drive it. I have asked the dealership if they could work with me on this since it is so new, had so many issues and it seems to have serious problems. They answered by not saying anything. One of the guys who worked there told me to call 180025lexus (not sure if the guy was really trying to help me or his boss made him tell me like it was "inside information" in order to take the heat off of the dealership) I called and filled out their short form and was told someone would contact me in two business days. Does anyone know about these issues? Does anyone know of any recourse I might have since we are just outside the lemon law. It would seem brakes should be considered more important than AC or trim molding, etc. My wife will not drive the car so I am not sure what to do with it. Selling it, I will take a server beating since I paid list for it since it was the first 2005 and their was a waiting list a mile long. Any help would be appreciated.
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