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Sedans Lincoln MKS Lincoln MKS
2770 messages, Last post on Nov 12, 2009 at 11:00 AM
You are in the Lincoln MKS Forum. Your Hosts are pat & karens
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Replying to: gregg_vw (Aug 18, 2009 7:14 am) http://www.autoblog.com/2009/08/18/hyundai-kia-overtakes-ford-as-worlds-4th-larg- est-automaker/ |
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The MKS ecoboost that I drove last week has been sold already. My dealer also got in their first SHO. I was going to drive it today but it sold yesterday! The sales manager at my dealership has informed me that mine is "on the ramp in Chicago" and is supposedly ready to ship. It has been a tad frustrating to see dealers get and sell ecoboost MKSs with later build dates than mine. I am still glad I ordered because no dealer has had the color combination or equipment that I want. The situation, as I understand it, is that the first 2-300 ecoboost MKSs built underwent intense quality checks and they found a software calibration issue (according to the zone manager.) So, the process was to make the correction in calibration and continue building the cars and shipping the ones after the fix was made. In the meantime, they go back and make the fix on the first cars one at a time and those get shipped later. This process helps assure quality and avoids TSBs and warranty work so it makes sense. It does, however, delay delivery to the customers who ordered cars early. I am sure my slight frustration will melt away as soon as the car arrives, though. |
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I ordered my MKS ecoboost in May and still do not have it. In the meantime, dealers are getting their stock and the cars have build dates later than the one I have on order. I exchange emails with the sales person, sales manager, and zone manager regularly. I have called the Ford Customer Care line and chatted with them. Nearly a month ago, I was told that the early cars had software "issue" and would be recalibrated and shipped. Today I am told that there is a part involved that is on back order. It seems they have appropriate parts to keep the line moving so cars can be built and shipped but the early ones like mine have to wait.  We have looked all over the country for a car similar to the one I ordered so my dealer can do a swap. There are none in a suitable color combination with the right equipment. I am not a rookie at ordering cars and have never had a problem. However, this has become a royal pain in the  ss. My dealer is bending over backwards to make something happen and is nearly as frustrated as I am. Next step is to see if there is a suitable car ready to ship to another dealer that we can get shipped to us instead. Being hard-headed Ford loyal sometimes has its drawbacks. |
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Replying to: brucelinc (Sep 09, 2009 11:21 am) |
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Replying to: brucelinc (Sep 09, 2009 11:21 am) |
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Replying to: brucelinc (Sep 09, 2009 11:21 am) The guy who is in charge of the paint department came to me after viewing the defects and said he would hate to “break the paint”. I guess he thought I was an idiot. He claimed that he could fix the problem, but the color may be off. I then took him to my 2004 Taurus and showed him the inside of the doors with over 60,000 miles (which I assure you looked a whole lot better). I told him as a customer the paint is already broke and if that is going to be an issue, then you should consider stripping the paint and repainting the whole vehicle or provide me another new car where the paint is a non-issue. I am sure with that statement and current code painting technology, he will do just fine or else. Yes they do have some software issues. It took them over two hours to perform and upgrade on mine. Since the upgrade, it seems to be working much better.
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Replying to: datagen (Sep 09, 2009 8:07 pm)
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Replying to: brucelinc (Sep 09, 2009 11:21 am) I ordered my LS prior to the car's introduction and got one of the first ones available. There were several TSBs issued and they even had me bring it back to have the wood trimmed steering wheel and shift knob installed because they were not available at launch. While none of this bothered me much, I am sure that some buyers were turned off by having to take their cars in for adjustments. Ford doesn't want that again. No one will tell me exactly what the quality issue is with the early 2010 MKSs but I have the impression that it was related to the ecoboost engine management system. First I was told it was an easy reflash and now they say it requires an updated part. They are really vague about it - I am sure they do not want a headline such as "Ecoboost engines have quality problems!" As much testing that has been done on this engine, I am confident that the issue is relatively minor. I thought the MKS and Taurus were built in the same plant. Our 2008 Taurus has a great paint job but it is oxford white and they have had that color almost since the model T went out of production so they should know how to apply that. I know I will go over my MKS with a fine tooth comb when it finally arrives. |
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Replying to: akirby (Sep 10, 2009 4:42 am) |
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Replying to: brucelinc (Sep 09, 2009 11:21 am) MKS
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