Last post on Nov 25, 2013 at 2:27 PM
You are in the Lincoln MKS
What is this discussion about?
Lincoln MKS, Sedan
#2971 of 2980 Re: Brakes and Control [euphonium]
May 07, 2013 (1:30 pm)
Little I know and fwiw. Update, cruising interstate something felt off and I took a close look at steering wheel. Turns out that bunch at OC Welsh are incapable of a proper alignment because the wheel is now clockwise of center. I got that service followup call yesterday and told them of that and the brake problem. Again asked if I wanted to trade. And then told not to bring back. And still waiting on callback from Lincoln.
#2972 of 2980 Power Takeoff Unit on AWD Lincolns
Jun 11, 2013 (10:08 am)
Have you had to replace the Power Takeoff Unit or replaced the seals in your MKS?
#2973 of 2980 Re: Power Takeoff Unit on AWD Lincolns [euphonium]
Jun 11, 2013 (10:23 am)
No, I haven't had to. But had to replace Cabin filter.
#2974 of 2980 2013 MKS died while I was driving it.
Nov 25, 2013 (8:05 am)
Uh oh, and yes you read that correctly. 11 months and 11K miles into my 2013 MKS ownership, and my car died yesterday WHILE I WAS DRIVING IT and would not restart. This is less than a week after having my 10K service at the dealership and the fuel delivery module replaced under Recall ID # 13V227000. Lincoln Roadside Assistance was very helpful and managed to get my car towed to the dealership within 90 minutes of my call on a Sunday, although I was glad I had someone to take me home during the wait time because it was 36 degrees outside. The electrical system worked and I could hear the starter firing, but nothing was happening with the engine. The brake felt "frozen" and though it's been decades since I had to deal with a problem car (the last time I bought a Ford product, ironically), I have to say that this is a very bad omen. Lincoln called first thing this morning and said instead of a loaner car, their goal was to get my car fixed and back to me this morning. When I pointed out that having your car die while you're driving it is a significant safety issue, and it would be my preference for them to keep the car until they're 100% sure they know what's wrong with it, the service advice advisor agreed about the "safety issue thing" but reiterated that they want to get my car back to me instead of giving me a loaner, but he agreed to be completely sure first. Meanwhile, I'm stranded at home. I'm guessing they screwed something up when they serviced the car a week ago.
Anyone have ideas of what the problem could be? What if the dealer messed my car up last week? How am I going to know if what they "repaired" caused irreparable damage to other systems in my car?
#2975 of 2980 Re: 2013 MKS died while I was driving it. [hey_tinkerbell]
Nov 25, 2013 (9:51 am)
Update: Found the answer. The dealer said that the fuel level sending unit on the new fuel delivery module wasn't working, which means that my the fuel level on my dashboard stopped working, and I ran out of gas.
Based on information provided on a dealer Q&A from Ford, my belief is that the new fuel delivery module was sent without the fuel level sending unit, and the service department forgot to transfer the sending unit to the new part as directed in Q11 on the last page of the document here: http://www-odi.nhtsa.dot.gov/acms/cs/jaxrs/download/doc/UCM439329/RCMN-13V227-59- 07.pdf.
Given that 390,783 cars were affected, I hope that Ford/Lincoln pays more attention to its other customers than what I received. I am very lucky that I wasn't speeding down the highway with my two children in tow when this happened.
#2976 of 2980 Re: 2013 MKS died while I was driving it. [hey_tinkerbell]
Nov 25, 2013 (9:54 am)
Sounds to me like they forgot to tighten a connection somewhere and it worked loose. That would also explain why they're able to fix it so quickly. I wouldn't worry about any long term issues.
#2977 of 2980 Re: 2013 MKS died while I was driving it. [akirby]
Nov 25, 2013 (10:26 am)
I agree that there aren't likely any long term issues now that they fixed their screw-up. Something coming loose? No way! Re-read my post above and process it. Their sloppy work could've killed my family, end of story. We are very lucky.
#2978 of 2980 Re: 2013 MKS died while I was driving it. [hey_tinkerbell]
Nov 25, 2013 (12:34 pm)
Killed your family? Cars die all the time, every day, for a multitude of reasons. One breakdown is not life or death.
I didn't see your 2nd post. This wasn't a Ford/Lincoln screwup - it was a dealer screwup. The defect itself wouldn't affect driveability.
#2979 of 2980 Re: 2013 MKS died while I was driving it. [akirby]
Nov 25, 2013 (1:08 pm)
I'm not aware of any safety guidelines for successfully navigating a 20 lane highway when your car locks up at 70 mph and acceleration, brakes, and steering are all lost. Generalizations made on assumptions and too few facts are not what I was looking for. Regardless, I appreciate the effort.
#2980 of 2980 Re: 2013 MKS died while I was driving it. [hey_tinkerbell]
Nov 25, 2013 (2:27 pm)
Where on the fuel gauge did the level indicate? Full, Empty, or in between?
Accumulating miles on the odometer without being sensitive to other indicators that would hint "been quite a while since I filled up". may have contributed to your sudden stop.