Last post on Oct 10, 2013 at 7:50 AM
You are in the Honda Civic
What is this discussion about?
Honda Civic, Mazda MAZDA3, Sedan
#989 of 1341 Re: I'll bite [aviboy97]
Feb 06, 2007 (7:21 pm)
That does not really answer my question.
How does your ownership experience prove you know how Mazda manages their company?
From a financial perspective, Mazda is increasing profits year to year as well as increasing sales, whereas Ford is losing money and decreasing in sales. How can that be if they run their companys the same way?
There are reasons why I can't share specific details. I can say that I object how they are handling the recent Mazda3 crisis on the car being unduly susceptible to break-ins. This is appalling. Mazda has other ongoing issues where their 3 for example, will die suddenly. This is affecting model years from 2004 to present. This is a very dangerous problem.
And FWIW, I have made no claims that I "know" how they manage their company. I have only expressed my [own] opinion.
Mazda is capitalizing on their Japanese name (and they should). They are making money because the Mazda3 really offers a lot for the money and it has a huge "fun" factor that a lot of people prefer. Heck, VW was doing well many years ago until their [poor] reliability finally caught up with them. Of course, that makes no difference to hardcore VW fans, as it doesnt to hardcore Mazda fans.
It is my opinion (from experience) that Mazda (at this time) is no better than Ford in terms of quality, reliability, and management style. I have had Fords, Chryslers, Honda, GM, and VW's. Mazda certainly doesnt appear to go by the Japanese approach where customers relations are a high priority, compared to Honda or Toyota.
To me, a Mazda is really a re-badged Ford and a lot of people are happy in buying and owning a Ford, but I don't consider Mazda being a Japanese car.
Honda on the other hand, has even repaired vehicles after the warranty expired under their unofficial "goodwill" policy. That's what taking care of the customer is about. I should've bought a Honda this time, but I didn't. I thought I would take a chance with Mazda and so far, I am not doing well with it...and if you believe in JD Powers, their data shows Mazda is not reliable.
#990 of 1341 Re: I'll bite [ex_tdier]
Feb 06, 2007 (10:34 pm)
This thread has been very interesting with alot of good points!
May I ask what Mazda model you have? I'm a new 3 owner and by reading some of the comments, I hope I don't regret it! For me it was a tough descision between the Civic & the 3 & I know that the Civic is the better choice for reliability but I needed a car & the 3 was what I could afford plus it had alot to offer for an "economy" car. Also I did my research on Edmunds & Consumer Reports and the 3 rated pretty good. Its hard when you get different info everywhere!
Are the break-ins happening in the States or in Canada?
#991 of 1341 Re: I'll bite [mazdrvr]
Feb 07, 2007 (8:34 am)
the 3 was what I could afford plus it had alot to offer for an "economy" car.
Except it offers a good bit less economy - more along the lines of midsize sedans instead.
#992 of 1341 Re: I'll bite [ex_tdier]
Feb 07, 2007 (9:07 am)
I really don't get this post. How does one bad car create the impression that a company's entire management "style" is in question. The only real relationship between Mazda and Ford is that Mazda sales are helping to keep Ford and it's stock from tanking even further. My M3 is completely Japanese made and it feels like it. Could it have been a lemon? Of course! Any car can. There is no way Mazda could adopt Ford's management style. They are still a niche player with a loyal following but still have much lower proportional sales numbers. They never really directly competed with Honda or Toyota. They are more like a Volvo or Saab company, making inroads into other, larger company's market share (Volvo and Saab into the luxury class, Mazda more into the sports driver and small sedan class). I hardly think Ford went and re-tooled Mazda's Japanese factories so they'd run like Detroit?!?!
As for the models made in Mexico, well that's another story. It's clearly hurt the Mazda6 and has done horrible damage to Volkswagen.
I definitely can't comment on Honda's "goodwill" policy as I've never heard of a company doing FREE warranty service after the warranty expired (except in rare cases of computer firmware/hardware upgrades, etc). I guess that's why it's, as you write, an "UNofficial policy" (which I had to chuckle at).
Just buy the car you like and feel good about. I like the Civic, I liked the Mazda3S a lot more (nicer interior, more exciting ride, Sirius radio vs XM, comparable reliability/reviews, comparable resale, better deal from the dealership). All of these informed my decision.
So far I am quite happy with it. Best of luck to everyone.
#993 of 1341 Info, info everywhere and not a fact in sight [mazdrvr]
Feb 07, 2007 (9:47 am)
Its hard when you get different info everywhere!
Yes, it's difficult but I think you're on the right track. As I read this and other threads it becomes increasingly apparent that there is more opinion than information being provided. One person's "facts" or "experience" is another's fiction. Reading other sources (like Consumer Reports) can help balance the picture by providing a wider perspective. Keeping a healthy skepticism also helps.
#994 of 1341 Re: I'll bite [ex_tdier]
Feb 07, 2007 (11:20 am)
However, JD Powers is not the only reliability survey out there. Consumer Reports and various other surveys disagree with you and JD Powers about Mazda's reliability.
It's fine to relate your experiences with Mazda on this board. However, to draw broad conclusions from your lone experience is foolish. I can point to numerous bad experiences from Honda and Toyota owners as well, but that doesn't mean that Honda or Toyota have bad reliability or bad service.
I would have to say, reading broadly on forums and such, that Mazda dealerships probably lag in terms of customer service. This may be due to having fewer Mazda-only dealers and also Mazda simply being a smaller company. Bad dealerships will reflect poorly overall on customer service as they are a major conduit for communication between customer and the headquarters.
#995 of 1341 Mazda customer service = Ford
Feb 07, 2007 (5:04 pm)
I had many issues with my Mazda3 - multiple trips to two different dealerships - calls to Mazda 800 number- nothing was working - horrible customer service.
The dealer told me it was up to Mazda and Mazda told me it was up to the dealership. What a joke - so I sent Mazda an E-mail - listed out all the service visits I had made with dates - what was done - bla bla bla - I also listed my calls to the 800 Mazda number - bla bla bla
This was not a nasty letter - no foul language - all just straight facts. My only question was - What do you suggest I do NOW to resolve these problems?
The response I got back from Mazda was - Go see your states attorney general. When I tried to send another e-mail to Mazda customer service I had been BLOCKED in their system. The e-mail came back undelivered. Later I determined I had been blocked for 90 days.
Mazda customer service is a joke.
The thing that is also important to know - every one of the problems I was having - eventually had a TSB issued - all but one of the TSB's did fix the problem.
The one that was not solved was the weak AC - first I was told it was operating as designed - then a TSB came out with a fix - I took the car in to the dealership - and after checking my AC was told MY CAR HAD THE PROBLEM and they would perform the repair. But the repair DID NOTHING to solve the problem - so then I was told my car was operating as designed.
#996 of 1341 Re: I'll bite [thegraduate]
Feb 07, 2007 (6:02 pm)
thats so true!! my bad!
#997 of 1341 Re: I'll bite [mongoose65]
Feb 07, 2007 (6:18 pm)
Your statement is so right on, even Japan made cars, could be a lemon. Both the Civic & 3 are undeniably great cars for different reasons (or else this thread wouldn't be on- going) and depending what you like & are looking for, etc, buy the one you like. I too for almost the same reasons purchased the 3. I am happy w/ it but reading some of the statements, experiences started to make me a little worried.