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Jeep Liberty Diesel Maintenance and Repair

328 messages,  Last post on Dec 06, 2009 at 5:14 PM

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#269 of 328 Re: Jeep CRD turbo problems [caribou1] by arvman Mar 08, 2007 (5:08 pm)
Replying to: caribou1 (Mar 07, 2007 1:45 am) Thank's caribou,happy motoring...
#270 of 328 Forty-four (44) days and counting - in the dealership by hamchamp Mar 13, 2007 (4:42 pm)
As my previous post indicated, I had the F-37 done in Jan. 11, 15 days later it blew, Jan. 29th and had to be towed to nearest dealership. There it sits. Can't get any parts. They said a new seal will be in on Friday the 16th. We will see. I think we must kick this up a notch, but not sure exactly which way to go. This is the 5th time since October in a dealership.The car is a 2005 CRD, 22k and 1-3/4 years old. Sitting at the dealership is going to use up my warranty. (I guess that really isn't a joke). Thanks for this forum. I have learned alot. Maybe more than I needed to know. I think we are pushing 60 days out of service, since October 13th. HamChamp Replies to this message: farout (Mar 15, 2007 2:26 pm) hamchamp (Mar 15, 2007 3:36 pm) farout (Mar 15, 2007 7:22 pm) and 1 more...
#271 of 328 Re: Forty-four (44) days and counting - in the dealership [hamchamp] by farout Mar 15, 2007 (2:26 pm)
Replying to: hamchamp (Mar 13, 2007 4:42 pm) hamchamp: You need to make a list of all the things and work that has been done. Call the Customer Care service at 800 992 1997. Ask them to have a higher up person review this. I would use the Lemon Law only as a last resort.   We had our CRD in the shop 25 times in 15 months. Many times were for the same issues.   Without asking Customer Care sent our case to the higher ups, then to DCX Headquarters. Then to the District Rep. DCX is buying our Liberty CRD for what we paid for it and we pay a mileage use fee. I am not at liberty to disclose that fee until this is completely resloved. We have almost 30,000 miles on it. We are to wind this all up in about 2 weeks. The big issue is to prove everything you have had done. We only had one oil change done by a place other than DCX.    Being rude or angry will only make things worse, be cool and don't bad mouth any dealer or person, doing so makes you an adversary, and they reject bad attitudes. Hope this helps.   Farout Replies to this message: hamchamp (Mar 15, 2007 3:36 pm) farout (Mar 15, 2007 7:22 pm) hamchamp (Mar 16, 2007 4:36 am)
#272 of 328 Re: Forty-four (44) days and counting - in the dealership [farout] by hamchamp Mar 15, 2007 (3:36 pm)
Replying to: farout (Mar 15, 2007 2:26 pm) Thanks for your reply. I will give you an update. I had sent a certified letter, with the little card from the Jeep book to DCX. The same letter I sent to the dealer - A written copy for them. I have been pleasant at all time. I have my wife to thank for that. LOL Anyway, because of a past posting of yours, I called the 800 number. That really kicked it up a notch. That was this morning. While I was on the line, he called the dealership, that the Jeep was towed to, and the dealership that we purchased the Jeep from. He got back to us, while we waited. The part to fix the Jeep isnt available now. They have two suggestions, they will try another part number, or get permission to install another transmission. Also Customer Care is notify the District Mgr. I did tell them I would like it resolved between them and myself, and not have to use the Lemon Law. We just want a vehicle, be it our Jeep, or another vehicle, or a buy back. Thank you again. I will keep you all informed as to the progress. WE are to touch base on the 22nd of March. Sincerely, HamChamp Replies to this message: farout (Mar 15, 2007 7:22 pm) hamchamp (Mar 16, 2007 4:36 am)
#273 of 328 Re: Forty-four (44) days and counting - in the dealership [hamchamp] by farout Mar 15, 2007 (7:22 pm)
Replying to: hamchamp (Mar 15, 2007 3:36 pm) hamchanp: It's so much nicer to hand someone a sweet flower than a pile of dung. Many of these people who are there to help are so used to being abused and insulted that those who are different, and show appreciation for the help, that they will go the extra mile for a kind person.   farout Replies to this message: hamchamp (Mar 16, 2007 4:36 am)
#274 of 328 Re: Forty-four (44) days and counting - in the dealership [farout] by hamchamp Mar 16, 2007 (4:36 am)
Replying to: farout (Mar 15, 2007 7:22 pm) Farout, I agree . Hamchamp
#275 of 328 Same problems in Canada by vancouverbrad Mar 22, 2007 (7:30 pm)
I have purchased a 2006 Liberty CRD, had the F37 recall performed and immediately noticed a difference in the power and a 2.5 miles per gallon drop in fuel economy. Have began the process of contacting the dealer and Chrysler Canada. They weren't been too response initially, but after I referred them to your forum they began to pay attention. For which I thank you immensely! Hopefully I can work something out with the parties involved, as I don't believe we have a lemon law in Canada. Replies to this message: farout (Mar 23, 2007 4:44 pm)
#276 of 328 Re: Same problems in Canada [vancouverbrad] by farout Mar 23, 2007 (4:44 pm)
Replying to: vancouverbrad (Mar 22, 2007 7:30 pm) vancoverbrad: I acn't say about the Canadian CRD, but is did effect our CRD, enough that the passing power between 50mph and 70mph seemed like ut has lost it's get up and go. I am of the strong opinion that the CRD's in the US were no less that "test Market vehicles" that we paid DCX to do their testing for them. Would you have bought one had you known that there were going to be so many recalls?   farout
#277 of 328 Not a chance! by vancouverbrad Mar 23, 2007 (6:52 pm)
Farout...there's not a chance I would have purchased this vehicle if I had known about the problems. I received a call from Chrysler Canada today with the message that they have no data to support my claims. I have sent CC a certified letter referring them to check out the complaints on this forum. Without the support of a lemon law in Canada I may have to resort to the media to gain some attention, and hopefully some positive response from CC. Replies to this message: farout (Mar 24, 2007 12:55 pm)
#278 of 328 Re: Not a chance! [vancouverbrad] by farout Mar 24, 2007 (12:55 pm)
Replying to: vancouverbrad (Mar 23, 2007 6:52 pm) vancouverbrad: Each and everytime I took my CRD in for a problem, I called the Customer Care line. So not only did I have the paper that dealer gave me, I had a phone record as well. I was told Customer Care had 800 lines of information I had called in with. It does take time and effort to make a case. Unless you build a history with your problems, I am pretty sure you are dead in the water.   Farout

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