Last post on Dec 21, 2012 at 6:00 PM
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Dec 21, 2012 (5:15 am)
Dusting off another dormant discussion here to spend some time yakking about the Edmunds.com NHTSA Complaints Activity Report.
Because consumers' descriptions and categorizations of their experiences vary, are not expressed in a consistent manner and are not adequately aggregated and analyzed by NHTSA-ODI, Edmunds recognized that there was a need to engage in a further review of the complaints and a deeper analysis of the complaints database. Edmunds did such a review and has re-categorized the complaints using new standard categories that Edmunds defined. Edmunds began with complaints submitted to NHTSA-ODI since January 1, 2005 for vehicles commencing with the 2005 model year. Edmunds continues to retrieve, review and categorize complaints data from NHTSA-ODI weekly, adding to an in-house database that now consists of more than 90,000 consumer vehicle complaints.
This month, Chrysler's 2.8 complaints per 100,000 vehicles sold is an all time low for this manufacturer in the history of our complaints reporting, which started in May 2010.
#172 of 174 Re: another metric [steve_]
Dec 21, 2012 (9:21 am)
What's going on at Nissan?
#173 of 174 Re: another metric [uplanderguy]
by Stever@Edmunds HOST
Dec 21, 2012 (9:37 am)
Ghosn is known as "le cost cutter". Cutting back too close to the bone perhaps?
Those kinds of complaints translate into warranty claims and those can come back to bite you.
#174 of 174 Re: another metric [steve_]
Dec 21, 2012 (6:00 pm)
Personally, even when there was more difference between Japan and Detroit, I always felt Nissan was closer to Detroit than Japan. They just seemed to start losing some of their edge after renaming from Datsun. It seems to me that Nissan's tend to have more owner complaints around 60K than Toyota and Honda. That seems to even be the case in these blogs. Some of their new seats are pretty nice though.