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Sedans Honda Accord Honda Accord (1998-2002) Maintenance and Repair
1922 messages, Last post on Nov 08, 2009 at 7:43 AM
You are in the Honda Accord Forum. Your Hosts are pat & karens
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Replying to: nls (Dec 25, 2005 6:36 am) |
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Replying to: anilsule (Apr 09, 2007 8:55 am)
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Replying to: anilsule (Apr 09, 2007 8:55 am)
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Replying to: zbx (Apr 03, 2007 12:42 pm) |
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Replying to: anilsule (Apr 09, 2007 8:55 am) |
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Replying to: ovais (Apr 01, 2007 9:00 am) I had an interesting conversation with a Customer Relations person from Honda Canada's Customer Relations Department. Unbelievable conversation it was. I was asked to send in copies of my transmission fluid changes since I purchased the car so that they could review my case for a new Transmission as I had crossed the km limit for the warranty extension that Honda came out with for all 2000 Accords. So, I had my wife fax them the stuff requested but my wife forgot to send them the transmission change receipts and only sent them the receipt that shows that I was complaining to Parkway Honda (a dealership in Toronto)about my trnasmission when I was within the km limit but Honda had not put out the warranty extension at that time and when they put out the warranty extension I was already about 4,000 km over the limit. PArkaway Honda advised that I need a new transmission but I didn't have the money to change it so I didn't get it done. And when I received the warranty extension notice I proceeded to speak to Honda Canada to see what they could do. So anyway, this guy Mark was the poster boy for BAD CUSTOMER SERVICE. He treated me like some criminal. He was patronising, and made me feel like I was trying to pull some sort of scam on Honda. I was shocked. He kept repeating himself like I was some 6 year old. He seemed to be a very angry individual. Granted, I disagreed with some of the logic that he was presenting and that's fair as I was trying to logically get my point across. Anyway, finally I laughed and he continued to talk down to me and so I couldn't just let him get away with being so rude so I started raising my voice and telling him to talk to me with some respect and then I said goodbye and hung up the phone. The kicker was when he called back from his direct line and said "We will not be serving you, good bye." SHOCKING, FUNNY, AND VERY TACTFUL !!!!! SOMEONE PLEASE ADVISE ME ON THIS. WHAT SHOULD I DO ABOUT THIS GUY? AT THIS POINT EVEN IF THEY APPROVE THE TRANSMISSION REPLACEMENT UNDER WARRANTY, I WOULD STILL WANT TO REVIEW THE TAPED CONVERSATION AND FIND OUT WHO WAS SMOKING THE CHEAP STUFF - ME OR THE HONDA CUSTOMER SERVICE REP. YOU KNOW WHAT I THINK - I THINK THIS GUY THOUGHT FOR A SECOND THAT HE WAS THE 100% OWNER OF HONDA CANADA AND THAT HE COULD REFUSE TO SERVICE ANYONE HE WANTS. THAT'S RIGHT - THAT'S WHAT HE THOUGHT. WHAT WAS I THINKING? OF COURSE HE CAN REFUSE TO SERVICE PEOPLE AT WILL !!!!!!!!!!!!! LOOKING FORWARD TO FEEDBACK. AND IF THE CUSTOMER SERVICE GUY IS READING THIS - THEN YOU KNOW IT'S YOU I'M TALKING ABOUT AND YOU MIGHT WANT TO PURGE THE TAPED CONVERSATION IF I WERE YOU BECAUSE YOU COULD GET PROMOTED TO CEO OF HONDA IF THIS TAPE GETS OUT.
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Replying to: ovais (Apr 17, 2007 3:02 pm) I'd recommend writing a letter, briefly stating what happened, what Honda needs to do to resolve the situation, and give them a deadline (2 weeks is plenty). Does Canada have anything like the US Better Business Bureau that you can report them to? When I do that here it usually speeds up the resolution process. It sounds like your transmission hasn't been replaced yet, so if you need them to approve the transmission replacement asap I'd call Honda back and ask to speak to a supervisor. The customer service agent will probably try to resolve your problem but just tell them you will only talk to a supervisor. I hope Honda gets their act together. Good luck.
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Replying to: lletourn (Apr 17, 2007 3:30 pm) As a matter of fact, I was told by a previous agent that I would have to provide records of transmission oil changes to them and that everyone has to provide it even if they are within the warranty km limit but this guy today told me that that was not the case. So mixed information was given, Anyhow, I can only find 2 tranny oil change records - one at 100,000 Km and one at 152,000 km. I cannot find my first tranny oil change as I moved often since then. So anyway, I spoke to the first person again and told her that my wife forgot to send the records that I had collected and that I only have 2 records. So I'll be speaking to the Manager tomorrow and maybe even asking him to pull up the taped conversation and make a case out of this. I wil definitely keep you posted. |
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I posted to the wrong forum about a clunking in my 2002 Accord with 57K. The dealer just called and said it was Links, bushings Upper ball joints and Upper control arms. Total quaote was 1400. I am getting a second opinion, but I think I am getting.....I drive this car on paved roads, commuting - nothing out of ordinary Any thoughts. The clunking is definitely from the front end |
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Replying to: emjkelly (Apr 04, 2007 11:38 am) not sure where you are located but i am sure there is a way to get honda to fix this for you free of charge. |
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