Last post on Jun 29, 2013 at 9:04 AM
You are in the Jeep Commander
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Jeep Commander, SUV
#261 of 386 My Commander is fine. Why?
Aug 02, 2008 (7:18 pm)
This post is not to defend the Jeep Commander, but simply to state that my 2006 Commander is fine. None of the issues that I see on this board. Mine is a 3.7 liter with 4x4. Great looking. Ride is near perfect. Fun to drive.
Not to belittle anyone on the board, but if you are having problems your Commander within the warranty period, your remedy is to have Jeep (Chrysler) fix it. If your dealer can't or won't fix it, then you really need to get a new dealer. Chrysler rates their dealers and 5 Star dealers have to work to keep their good rating. So you should only go to a 5 star dealer IMHO.
Also, when the dealer says he fixed something (and this applies to all car repair work, whether under warranty or not) you should insist on seeing the old parts and inspecting them to assure that work was actually done. Now, if you don't know a fan blade from a wiper blade you're not going to be able to discover a possible fraud (yes dealers do sometimes say they fixed a part and don't - and still bill the warranty work out to Chrysler), but merely asking to see the parts is a good practice and if they don't have them, you know something is really not right.
Very important is that you keep all of your receipts and that your receipts have a clear description of the problems that you are encountering. If they are not fixed properly within the Original Warranty period, you have recourse against Chrysler. You have to notify them in writing, usually within 60 days of the failed repair, and the warranty will not expire as to the problem being repaired.
And just to be clear, Chrysler is not the Dealer. Dealers are independent franchises and not under the control of Chrysler at all. So if your dealer is a bum and can't or won't fix your problem, it's not Chrysler or Jeep that you should hate....But repeatedly going to a dealer that doesn't fix your car is YOUR fault. Fool me once, shame on — shame on you. Fool me — you can't get fooled again.
For some reason, I get good service from my dealer and they actually fix anything that is not working. The Commander has some issues - but all car makes and models do - just go to the NHTSA site and see the list of recalls. It will blow your mind. Japanese, German, American, no one is immune.
But that is why there are warranties. And while frustrating, unnerving and even scary, the bargain made by any new car buyer with the manufacturer is that the company will pay for the repairs during the warranty period. And generally they do...unless you have a bad dealer.
Unfortunately with new models of cars such as the Commander (new in 2006), there are inevitable production problems that don't manifest themselves until thousands of vehicles are already on the road. Again...common to all car makers and models.
I see a lot of "talk" of class action suits and lemon law suits from some owners. While sometimes successful, that is no easy route to satisfaction. I've seen it many times and it compounds frustration. You think Car Dealers are frustrating?? Now you want to hire a lawyer? Wow...that's like adding salt to a wound. And by hire...I mean you enter into a contingency agreement...you haven't really paid them anything until and if you win and they get their fees. So don't expect them to jump when you want them to jump. It's just another case of many...and it's a long road...so don't expect a quick resolution.
I like my Commander. It's a great looking SUV. The fit and finish are very good, though not perfect. The ride is superlative and quiet compared to my prior Suburban. It has good power for a V6. Mileage is acceptable for the size, but is certainly not a strong point.
I would recommend the Commander. I believe I am in the vast "silent majority" here. You just don't hear from us because we aren't surfing the web searching for answers to our car problems or posting them on forums. Not to say that your problems are not legitimate, but 191 posts and there are thousands of Commanders on the road....any many of the owners are happy.
In short, take these Forums with a grain of salt. Don't be afraid to test drive a Commander. You might like it. Rent one for a weekend and see for yourself.
#262 of 386 Re: The water under the door sills seems to be rectified [gigagirl]
Aug 02, 2008 (7:21 pm)
I have not encountered that problem. Your fix is good news. Can you post for others or perhaps give contact info for your dealer so they can inquire as to the exact way to fix?
#263 of 386 Re: The water under the door sills seems to be rectified [carzinmegenes]
Aug 03, 2008 (7:07 am)
I've never owned a car that wasn't under warranty. I believe we're all car people so we know what warranty means. Your defense of Chrysler is a bit silly. It's not a matter of just "finding a better dealer" to service the vehicle. None of the problems we have here are with the dealer, it's the manufacturer. I bet you'd be singing a different song if the brakes went out on your brand new $45k vehicle with only 2,700 miles on it. That has nothing to do with the dealer, it's the manufacturer.
#264 of 386 Back in the shop again - 3,585 miles
Aug 14, 2008 (10:21 am)
Round 3. For the past few days the starting problem I had before (TipStart/Remote Start/Normal Start bumps the engine, it turns over then immediately dies.) has returned. Then today, as I was I was driving through the garage at work, I made a very sharp turn the entire vehicle stalled and the electrical all went out. It did start right back up and I drove it straight to the dealer. Now I'm in a rental Liberty, two days before 5 of my family members arrive from California to spend a week me. One of the reasons why I bought the Commander was because of my family coming on this trip and so that I could haul everyone around.
I contacted a lemon-law attorney today and the process has begun. When I was at the dealer today I asked the cashier to print out my service history. At the very top it had "Days in service - 19". She looked at it and said "Do they have your mileage correct?" I said "Yep, that's thirty five hundred". She didn't say another word.
And, carzinmegenes, this has nothing to do with the dealer. They don't manufacture the ignition modules in the vehicles. This is a Chrysler issue and the fact that they make crap for cars.
Aug 18, 2008 (5:57 am)
So the Commander is still in the shop. They had to special order a new (second time) ignition module. They traded me out of the rental Liberty Friday into an Aspen. Unfortunately after getting it to my office I realized the keyless remote didn't work. Wouldn't have been a huge deal except that when you lock the doors with the door lock switch or remote, you have to unlock it with the remote or else it sets off the alarm. Ended up at a Land Rover dealership where Enterprise traded me into a Durango (gross base version, of course.). Chrysler is sinking fast into a pit of muck that is their vehicles.
#266 of 386 Re: The water under the door sills seems to be rectified [gigagirl]
Aug 25, 2008 (6:25 pm)
Were you getting water on the carpet too? It is possible to post a picture of the slits that they put into the rubber trim? Was it the rubber under the door or the rubber around the door?
I'm getting some water on the driver's side floor after a good rain. Can't seem to find any leak evidence anywhere but the wet carpet.
#267 of 386 Re: The water under the door sills seems to be rectified [carzinmegenes]
Aug 26, 2008 (12:07 pm)
Hi there, no the water was massively pocketed directly under the door so when one opened the door it literally poured out (both driver and passenger) - however that said, it didn't get the carpeting wet but I've read of that occuring with others somewhere. As for a picture of the slits - those very slits are now on all 2008 models - they are on the rubber piecing at the bottom of the door which sits atop of the door sill. They placed about 4 to 5 slits actually and I'll be darn if it didn't rectify the problem. Liberty Auto City, Libertyville, Illinois - service rep is Pete - he handled the whole thing and it was he and his guys that decided since the 08's weren't getting this complaint to see what they did differnt from the 07's (I have) to the 08s and as I understand it they looked under the door on the rubber piecing and there were the slits. Let me know how it goes. Best, Gigagirl
#268 of 386 Re: The water under the door sills seems to be rectified [carzinmegenes]
Sep 20, 2008 (7:53 am)
Did you ever solve the carpet water issue. I was having the exact same problem with puddles of water accumulating on the drivers side. After taking the vehicle to the dealer 2 times and told it was fixed 2 times... I decided to do some repair investigation myself. Searching "techincal service bulletins" were dismally unsuccessful. So I tore the floor of the jeep up and "VOILA"!!! I found and fixed the culprit in 30 sec. If you need insight I'd be more than happy to share.
#269 of 386 Re: The water under the door sills seems to be rectified [docmarc]
Sep 22, 2008 (8:34 am)
Hi there, thanks for your email - no as I'd posted a bit back - they got to the bottom of my situation by placing slits in the rubber piping under the door sills (as the 2008's now have). Do please share however, what did you discover - it's unreal you had to lift the carpeting up - it's no wonder all we jeep owners wave to each other - it's the been there and been through that effect I suspect - LOL.
#270 of 386 Re: The water under the door sills seems to be rectified [docmarc]
Sep 22, 2008 (8:43 am)
I found and fixed the culprit in 30 sec. If you need insight I'd be more than happy to share.
So, what was the culprit?
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